TorranceAlerts FAQs

Yes! You can pause TorranceAlerts anytime without deleting your account:

• To stop alerts, text STOP to 893-61.
• To start alerts again, text RESUME to 893-61.

Tip: Save 893-61 as TorranceAlerts in your phone so you don't miss any messages.

You can also:

• Log in to your TorranceAlerts account and delete alerts yourself, or
• Email TorranceAlerts@TorranceCA.Gov and ask to be paused.

Yes. The TorranceAlerts Policy Statement is available on the TorranceAlerts page.

Go to the TorranceAlerts website and log in with your username and password.

Click on Profile, then Edit. Here, you can change the order of your notifications.

You can also change what alerts you get. To do this, click Edit in the alert categories and open the categories to make your choices.

The system only works if your information is correct. If your phone number or email changes, go to TorranceAlert website and update your profile.

A mass notification system is a tool that sends messages to let people know about emergencies.

TorranceAlerts is available 24/7.

There are three ways it sends messages:

1. Landline phones – All Torrance home phones (even unlisted ones) are already in the system. This is sometimes called reverse 9-1-1
2. Self-registration (Opt-in) – You can sign up on the city website (TorranceCA.Gov/TorranceAlerts) to get alerts by phone, email, or text. You can also choose what kinds of alerts you want.
3. IPAWS (Integrated Public Alert and Warning System) – This system sends alerts to as many people as possible using:
   • Radio and TV
   • Cell phones (Wireless Emergency Alerts)
   • NOAA weather radios
   • Internet apps and websites
   • Local systems like digital road signs and sirens

No registration is needed for IPAWS alerts—they automatically reach people through these systems.

TorranceAlerts is used to send messages during an emergency.

An emergency is when people need to take action, like avoiding a street, staying inside, or leaving an area. Other types of messages, such as general updates or community news, will be sent as Advisories on TorranceAlerts, on social media, or as non-emergency messages.

TorranceAlerts is mainly for emergencies, but the City Manager can allow it to send important non-emergency updates too.

There are a few reasons you might get the same message more than once:

• You could have more than one account.
• During an emergency that requires action, TorranceAlerts will keep sending messages until you confirm you received them.
• Your account is set to notify you in multiple ways. You can check your Profile Settings.
  • Under Profile, select Edit to change the order of how you are notified.
  • You can also update your Alert Subscriptions by selecting Edit in the categories and opening them to make your choices.

Yes and no.

If a major disaster happens and people need to evacuate, TorranceAlerts will be sent to landline phones in Torrance. This is sometimes called reverse 9-1-1.

If there is a citywide emergency with immediate danger, TorranceAlerts may be sent through IPAWS to all cell towers in the city. You might get the message like an Amber Alert, but it depends on your phone settings and reception.

The best way to stay informed is to sign up and opt in to TorranceAlerts so we can reach you.

No. The information that you provide will be used only for this TorranceAlerts purposes. We will not give or sell your contact or location information to any vendor or other organization.