Please assist us by completing this survey of your customer service experience at the Torrance Registration and Booking Office.  Your comments and recommendations are very important to us!

1

Date of service:

Date of service:

2

Method of service received: 

Method of service received:

In-Person

Phone

E-mail

3

How did you find out about our classes/programs/facilities: 

How did you find out about our classes/programs/facilities:

Torrance Seasons

Torrance Website

Friend/Family

Program Email

rec.us

Other: If other, type text here.

4

If you interacted with one of our staff members today, how would you rate the quality of service you received:

If you interacted with one of our staff members today, how would you rate the quality of service you received:

5-Excellent

4-Good

3-Poor

2-Unacceptable

Not Applicable - I did not interact with a staff member today.

5

Please provide the name of the staff member who assisted you today (this is optional), along with any comments or suggestions you might have to help us enhance our service:

Please provide the name of the staff member who assisted you today (this is optional), along with any comments or suggestions you might have to help us enhance our service:

6

Rate your overall satisfaction of todays service experience:

Rate your overall satisfaction of todays service experience:

5-Very Satisfied

4-Satisfied

3-Neutral

2-Dissatisfied

1-Very Dissatisfied

7

How satisfied are you with the Seasons Guide:

How satisfied are you with the Seasons Guide:

5-Very Satisfied

4-Satisfied

3-Neutral

2-Dissatisfied

1-Very Dissatisfied

Not Applicable - I did not refer to the Seasons Guide.

8

How satisfied are you with our new REC registration software:

How satisfied are you with our new REC registration software:

5-Very Satisfied

4-Satisfied

3-Neutral

2-Dissatisfied

1-Very Dissatisfied

Not Applicable - I did not register for a class today.

9

Please feel free to leave any suggestions or comments that you feel will improve our services:

Please feel free to leave any suggestions or comments that you feel will improve our services:

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