Can I register for classes if I’m not a resident of Torrance?
Non-residents are welcome to register for classes, however, there is an additional non-resident fee for most classes. The fees listed for all classes indicate the fees for residents/non-residents. When only one fee is indicated, there is no additional fee for non-residents. Non-resident registration begins one to two weeks after resident registration.
Can I register in class?
Registration is not accepted in class. You must be registered prior to attending classes and activities.
Can I withdraw after classes begin?
If for any reason you are not satisfied with a class, a full credit will be held on account with the Registration Office, provided the request is made to the Registration Office at least one business day before the third scheduled class meeting. No credits will be issued after this time. A credit voucher will be sent to you indicating the amount of your credit. You have one year from the date of issue to use your credit. You may use your credit for any member of your family, for any class held by the City of Torrance Community Services Department. If you do not receive your credit voucher within one week of your request, please contact the Registration Office at 310.618.2720. Credit on account will automatically be used to pay for registrations done online.
How do I change/update my personal account information?
The system will only allow you to make change your phone numbers and e-mail address. Please contact the Registration Office at 310.618.2720 to make any other changes.
How do I get an online account?
Complete the online application at www.TorranceCA.Gov.ClassSchedule. All new accounts will be set to a default "non-resident status" until proof of Torrance residency has been received and verified.
How do I provide my proof of residency?
You may bring your proof to the Registration Office at 3031 Torrance Boulevard; fax it to us at 310.781.7598 or e-mail it to Enroll@TorranceCA.Gov. Acceptable forms for proof of residency MUST be current and will be limited to the following:
California Driver’s License
Car Registration or Car Insurance Premium
Public Utility Bill such as gas, electric, water & trash, or cable (telephone bills, bank statements, mortgage statements, rental agreements, and satellite bills are NOT accepted).
Proof of Torrance residency will be required for all Torrance residents when registering for the first time, if you move to a different Torrance address, or if mail is returned.
How do I register for classes?
There are five easy ways to register! You can register in the following priority order:
1) online, 2) phone-in, 3) walk-in, 4) fax-in, and 5) mail-in. See Registration Guidelines for more information.
How often are classes offered?
Classes are offered quarterly. The Winter sessions begins in early January, the Spring session begins in late March or early April, the Summer session begins in late June (the week after the Torrance Unified School District schools are out for the summer), and the Fall session begins in late September. For specific registration and class start dates, please refer to the Torrance Seasons Catalog or the Registration Guidelines page.
I changed my mind. How do I cancel my Registration?
This request cannot be handled online. You must contact the Registration Office at 310.618.2720 or Enroll@TorranceCA.Gov. All cancellations will receive either an 80% refund or a full credit on account. To receive an 80% refund, you must notify the Registration Office at least one business day before the first class meeting. To qualify for a full credit on account, you must notify the Registration Office at least one business day before the scheduled third class meeting.
I’m having trouble registering on-line. What could be wrong?
There are several possible reasons why you are unable to register online.
• You do not have a current online account.
• Your account has you listed as the default "non-resident status" as you have not yet provided our office with current proof of Torrance residency.
• The class is full.
• The class you requested is not open for online registration at this time. Please check the resident registration dates.
• Registration for that class has ended.
• The participant is not age appropriate for the class and the system will not accept your registration. Students must be age appropriate by the first class meeting.
If you are still having problems with our online registration, call the Registration Office Help Desk at 310-618-2723 between the hours of 8:00 a.m. and 5:00 p.m.
It is after 8:00am on the first day of registration and I still cannot add a class to my shopping cart. What should I do?
Our system does not allow you to add items to your shopping cart prior to 8:00am on the first day of registration. Please refresh your browser and try again.
What are the office hours and phone number for the Registration Office?
The West Annex Registration Office is open from 8:00 a.m. to 5:00 p.m. Monday through Friday. The Cultural Arts Center Registration Office is open from 9:00 a.m. to 4:00 p.m. Monday through Friday (dates are limited).
The phone number is 310.618.2720. Both offices are closed every other Friday and on all city holidays.
What if I do not receive my receipt before the class begins?
If you have an online account, you may print copies of all of your receipts and transactions. If you do not remember your online account information, visit the Class Schedule page and click on the "Forgot my Password" link or contact the Registration Office at 310.618.2720.
What if my child is too young/old according to the class description?
You must select a class that is within the proper age range of your child. All students must be age appropriate by the first class meeting.
What if the class I choose is full?
You will be added to a wait list for the class. You do not pay for classes that you are on wait lists for. If an opening becomes available, students will be contacted by phone or e-mail in the order they were placed on the wait list. If you are contacted, you will have three business days to contact the Registration Office and pay for the class. Failure to do so will result in your name being removed from the wait list and the next person on the list will be contacted.
What is the refund policy?
Requests for refunds MUST be made one business day before the first class meeting. NO REFUNDS will be given after that time. An administration fee of 20%, not to exceed $25 or less than $3 per class, will be deducted from ALL refunds. Credit card refunds will be processed within one week of the request. Check refunds will be mailed to you within 4-6 weeks. A full refund will only be made when the class is cancelled by the city.
What should I bring to the first class?
Bring your receipt and any supplies required to your first class.
When does registration close?
Registration closes for MOST classes prior to the third class meeting. See specific class descriptions or visit the Class Schedule on our web page for individual class policies.
Where is the office to register in person?
The West Annex Registration Office is located in the West Annex of City Hall, 3031 Torrance Blvd, Torrance. The Cultural Arts Center Registration Office is located in the lobby of the Cultural Arts Center, 3330 Civic Center Drive, Torrance (behind the Torrance Plunge, next to the James R. Armstrong Theatre).
Why am I being charged a convenience fee?
When you register online, you are charged a 2.5% non-refundable convenience fee. This fee will help recover some of the costs associated with credit card fees. The fees are charged per class, per person for online registration only.
Why do you ask for separate checks if I mail-in my registration?
If multiple classes are requested, and one of your class choices are full, we cannot enroll you if you overpay your registration. This will result in your registration being delayed.
Why don’t I receive the Torrance Seasons class catalog in the mail?
The Torrance Seasons catalogs are mailed out to all households within the Torrance city limits.. If your address is within the Torrance City Limits and you do not receive your catalog, please contact your letter carrier or postmaster.