Water Services

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Report an Issue or Ask us a Question at (310) 781-6900

water facilities collageTorrance Municipal Water (TMW), a community-owned water utility and a founding member of the Metropolitan Water District (MWD), is dedicated to serving its customers in a cost-effective manner, with a reliable supply of high-quality water, essential to maintaining public health and safety, economic vitality, and community well-being.

The City of Torrance Utilities Customer Service

Customer Service Center
1-855-354-5623 Toll Free

Mail Payments to:

City of Torrance Utilities
P.O. Box 845629
Los Angeles, CA 90084-5629

Local Payment Center:

Torrance City Hall
City Treasurer's Office
3031 Torrance Blvd.
Torrance CA 90503

During regular City Hall business hours.

Report Excessive Water User

Other Torrance Water Providers

Torrance Water Operations

The Torrance Municipal Water Department serves approximately 105,000 residents and business customers covering 78 percent of the City. The Department is responsible for local water supply, the monitoring and maintenance of water quality, planning preventive and predicative maintenance, the operation and repair of the water system, distribution system, and interfacing with the State Health Department and other agencies regarding water quality matters.

  • Delivers over 25,000 acre feet (8.1 billion gallons) of both potable (drinking water) and recycled water
    supplies to residential, business and industrial customers in the City
  • Maintenance and repair of 320 miles of distribution pipelines, 2,700 fire hydrants, 7,500 valves and 26,500 service connections
  • Provides responses to emergencies and water outages on a 7 day 24 hour basis
  • Responsible for conducting approximately 7,500 water quality tests annually as part of a comprehensive water quality program

Low-Income Senior or Low-Income Permanently Disabled Discounts

To qualify for a senior or handicapped rate, the applicant must be a minimum of 62 years of age or permanently disabled. In addition, your total household income should be no greater than $31,500 for the prior calendar year. If you meet this criteria, please call the City's Finance Department at 1-310-618-5830 and they will mail you the appropriate forms.

For hydrant meters, please call the Customer Service Center at 1-855-354-5623.

Water Quality and Main Breaks

For water main breaks & water quality issues, call toll-free 1-855-354-5623. For water main breaks and emergencies after business hours, call the Torrance Fire Department Dispatch at 310-781-7042.

For all other concerns and non-emergencies, call our 24-hour Customer Service Office toll-free at 1-855-354-5623.

Torrance Municipal Water

Consumer Information

 

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