Who is ACE? Did the City get rid of Torrance Police Parking Enforcement?
ACE Parking is a professional parking management company brought in to support street sweeping enforcement. The City has not replaced Parking Enforcement.
Why do we need to hire a private company?
Due to an 80% increase in posted street sweeping zones and staffing levels, we were unable to keep up with enforcement after the COVID-19 moratorium on street sweeping enforcement ended in April 2021.
Can I park in street sweeping zone after the street sweeper goes by?
The ACE employee will begin each morning at the same location as the street sweeper, intending to follow it throughout the route. If they become separated, it is best practice for drivers to avoid parking after the sweeper has passed and to adhere to the posted three-hour parking restrictions.
Can I get a ticket if the street sweeper does not come by my street?
All City of Torrance street sweepers are equipped with GPS. If you receive a parking citation for street sweeping and believe the sweeper did not pass your street, you may contest the citation. Sanitation will then provide GPS data for the date and time of the citation.
Will ACE ticket on holidays?
Parking regulations are clearly posted and are enforced throughout the year except on the following days:
New Year's Eve
New Year's Day
Dr. Martin Luther King, Jr. Day
Lincoln's Birthday
President's Day
Memorial Day
Independence Day
Labor Day
Veterans' Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
Street sweeping and enforcement will not take place on these holidays.
When street sweeping is cancelled due to inclement weather such as rain, will ticketing by ACE be suspended? How will residents be notified?
Street sweeping may be canceled on rainy days or when rain intensity is too high for the sweepers to be effective. In such cases, the Public Works immediately notifies the Torrance Police Department, who then informs ACE to suspend ticketing. However, residents are advised to always move their vehicles in accordance with posted street sweeping signs. To stay updated, the public should check the Street Sweeping main page for the status of sweeping and related enforcement activities. If street sweeping is canceled for any reason, including weather conditions or operational issues, ACE will not issue citations.
Does the vendor get a percentage of the tickets they write, or do they get paid a flat fee?
ACE is compensated at a contracted hourly rate, not based on the number of citations issued.
Is there any requirement for ACE to provide evidence of a parking violation?
Parking citations do not require proof, regardless of whether they are issued by a sworn officer, parking enforcement, or ACE.
What happened to prior enforcement before NPDES?
Street sweeping is required under the National Pollutant Discharge Elimination System (NPDES) MS4 permit Order No. R4-2012-0175. The City annually reports on its street sweeping activities to the Los Angeles Regional Water Quality Control Board. Before adopting Optimized Street Sweeping, only about 15% of the city had posted street sweeping signs. Currently, approximately 95% of the city is posted.
Will there be parking enforcement exceptions made if I have an accessible parking placard and / or handicap parking in front of my house?
Unfortunately, disabled plates or placards do not provide an exemption from street sweeping violations.
I’ve seen people sit in their cars temporarily during street sweeping hours and not get tickets.
The most efficient and effective way to ensure your complaint is handled in a timely manner, is to call our 24-hour non-emergency line when you observe an in-progress illegal parking issue, such as street sweeping. If Parking Enforcement is not available, a Police Officer will respond in order of priority.
What if I go out of town and have no one to move my vehicle?
The City does not offer a street sweeping exemption for residents who are out of town.
Will the City enforce no parking on major streets like Crenshaw Blvd.?
Parking violations on major streets are subject to citation. Most major roadways do not have street sweeping signs, as they are swept during early morning hours.
