We are a unified department - honored to serve our community through proactive emergency response, risk reduction, and community engagement.
We strive to be a progressive, community-based fire and emergency service department that is responsive to the needs of all stakeholders. We are committed to continuous self-assessment and quality improvement. We will actively seek opportunities to engage our community members with the understanding that we are role models both on and off duty. Working alongside other City Departments, we will have an open and transparent relationship with our citizens, with a focus on improving their quality of life. We will leverage technology to help reduce the risk of an emergency and take a proactive stance, as opposed to a reactive posture. We will invest in the next generation of firefighters by providing a high level of professional development- this will ensure they are prepared for the future challenges facing our profession.
We answer every call to serve—emergency or otherwise—as quickly and safely as possible.
We take ownership of our actions on and off duty. We serve the needs of others before our own interests.
Average is unacceptable. From our appearance, to our conduct, to our work, we aspire to become experts in our profession.
Trust is critical to our mission. We do the right thing, not the easy one.
We treat residents, businesses, and city departments as our partners to help keep our community safe. We are better when we work together.
Words matter. We communicate respectfully and productively with each other and with our community. We invite and seriously consider any ideas or suggestions—from any level, internal or external—that will make us better.
We believe that every member of our community deserves to be treated with kindness, care, and respect.
Desire to serve - Ability to perform - Courage to act
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