Better Business Bureau
3363 Linden Ave., Suite A
Long Beach, CA 90807 M-F, 8-5
Complaints and inquiries from consumers. Covers businesses in L.A. Orange, Riverside, and San Bernardino Counties.
California Board of Dental Examiners
1432 Howe Ave., Suite 85
Sacramento, CA 95825
Complaints about dentists, dental hygienists, and registered dental assistants.
California Bureau of Automotive Repair
6035 Bristol Parkway
Culver City, CA 90230
Complaints on all automotive repair, smog, and licensing.
California Department of Insurance
300 S. Spring St.
Los Angeles, CA 90013 M-F, 8-5
Consumer hot line for reporting fraud and injustices.
California Department of Health Services
Nursing home certification and licensing. Complaints against skilled nursing homes, hos-pitals, and medical clinics.
California Fair Employment and Housing Department
Handles unlawful discrimination in housing, public accommodations, and from the perpe-trating of acts of hate and violence. For complaints on these same issues involving em-ployment call 800-884-1684.
California State Consumer Affairs
Ombudsman for consumer complaints on most consumer issues i.e. auto, home furnish-ings, appliances, funerals, acupuncture, and smog checks.
Consumer Affairs - L.A. County
24340 S. Narbonne Ave.
Lomita, CA 90717 Tu and Th, 8:30-4:30
Consumer complaints. Main office for urgent calls: 213-974-1452.
Department of Managed Health Care
Assistance for consumers unsuccessful with appealing to their health plan. Helps resolve problems with HMO's including issues about medical care, prescriptions, preventive test-ing, and mental health services.
Web site: www.HMOHELP.CA.Gov
Federal Trade Commission
Consumer Response Center 240
Washington, DC 20580 M-F, 9-8 pm EST
Works for the consumer to prevent fraudulent, deceptive, and unfair business practices, and provides information to help consumer spot, stop, and avoid them. Free information on 150 consumer topics.
HICAP (Health Insurance Counseling)
520 Lafayette Park Pl., #214
Los Angeles, CA 90057 M-F, 9-4
Health insurance counseling, advice on HMO's, medical claims, appeals, and compares private Medicare supplement plans. By appointment at the Torrance Bartlett Center, Tuesday, 9-12, telephone 310-320-5918. Also at Torrance Memorial Hospital, ADVANTAGE Program, 310-517-4666.
HMO Complaint Hotline
Sponsored by physicians who take managed care (HMO) complaints. All information is strictly confidential.
Long Term Care Ombudsman
1527 4th St., #250
Santa Monica, CA 90401 M-F, 8-5
Takes complaints on board and care, nursing homes, and convalescent hospitals.
Medical Board of California
1426 Howe Ave., #54
Sacramento, CA 95814
Complaints about physicians, surgeons, dispensing opticians, physician's assistants, psy-chologists, podiatrists, and research psychoanalysts.
Medi-Cal Fraud Hotline
Medicare Fraud Hotline
Inspector General's Office M-F, 8-5 EST
Mobile Home Ombudsman
P. O. Box 31
Sacramento, CA 95812
Complaints about dealers, sales agents, warranties, and residency laws. Investigates mo-bile home park problems, including electrical, roads, structures, and water
National Fraud Information Center
PO Box 65868
Washington, DC 20035 M-F, 9-5 EST
Information on telemarketing and internet fraud, on going investigations, and consumer complaints.
Public Utilities Commission (Calif.)
Contact local utility company first, if not satisfied then call 800 # about privately owned gas, water, electric, and telephone utilities.
Social Security Fraud Hotline
The Utility Reform Network (T.U.R.N.)
711 Van Ness Ave., Suite 350
San Francisco, CA 94102
Gives information on your rights as a California residential energy and natural gas con-sumer, explanation of electricity deregulation, and telecommunications information. Ac-cepts complaints about unreasonable utility charges.
WISE-Long Term Care Ombudsman
5510 Clark Ave., Ste. 214
Lakewood, CA 90712 M-F, 8:30-5
Long term care ombudsman program designed to help protect and ensure the quality of care of seniors living in skilled nursing and residential care facilities. They educate resi-dents and their families about their rights in these facilities and help resolve complaints and address issues.