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Community Services
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 | Registration Information
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Registration Frequently Asked Questions

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    A. ON LINE QUESTIONS
    1. How do I get an Online account?
    2. It is after 8:00am on the first day of registration and I still can not add a class to my shopping cart.  What should I do?
    3. I'm having trouble registering on-line.  What could be wrong?
    4. How do I change/update my personal account information?
    5. I changed my mind.  How do I cancel my Registration?

    B. CLASS INFORMATION
    1. How often are classes offered?
    2. What should I bring to the first class?

    C. REGISTRATION INFORMATION
    1. How do I register for classes?
    2. What are the office hours and phone number for the Registration Office?
    3. Where is the office to register in person?
    4. Can I register for classes if I'm not a resident of Torrance?
    5. Why don't I receive the Torrance Seasons class catalog in the mail?
    6. How do I provide my proof of residency?
    7. Why do you ask for separate checks if I mail-in my registration?
    8. Can I register in class?
    9. What if I do not receive my receipt before the class begins?
    10. What if I want to take classes with a friend?
    11. What if the class I choose is full?
    12. What if my child is too young/old according to the class description?
    13. What if the instructor has given approval for my child to attend a class that he/she is not age appropriate for?
    14. When does registration close?
    15. Can I withdraw after classes begin?
    16. What is the refund policy?
    17.  Why am I being charged a convenience fee?
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    A. ON LINE QUESTIONS
    1. How do I get an Online account?
    Complete the online application.   All new accounts will be set to a default "non-resident status" until proof of Torrance residency has been received and verified. 
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    2. It is after 8:00am on the first day of registration and I still can not add a class to my shopping cart.  What should I do?
    Our system does not allow you to add items to your shopping cart or access the system prior to 8:00am on the first day of registration.  Only participants that have online accounts may register online.
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    3. I'm having trouble registering on-line.  What could be wrong?
    There are several reasons why you are unable to register online.
    . You do not have an online account with our new software program (effective November 1, 2013).
    . Your new account has you listed as the default "non-resident status" as you have not yet provided our office with current proof of Torrance residency.
    . The class is full.
    . The class you requested is not open for online registration at this time.
    . Registration for that class has ended.
    . The participant is not age appropriate for the class and the system will not accept your registration.  Students must be age appropriate by the first class meeting.
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    4.  How do I change/update my personal account information?
    The system will only allow you to make change your phone numbers and e-mail address.  Please contact the Registration Office at 310.618.2720 to make any other changes.
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    5. I changed my mind.  How do I cancel my Registration?
    This request cannot be handled online.  You must contact the Registration Office at 310.618.2720 or enroll@TorranceCA.Gov. All cancellations will receive either an 80% refund or a full credit on account.  To receive an 80% refund, you must notify the Registration Office at least one business day before the first class meeting.  To qualify for a full credit on account, you must notify the Registration Office at least one business day before the scheduled third class meeting.
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    B. CLASS INFORMATION
    1. How often are classes offered?
    Classes are offered quarterly.  The Winter sessions begins in early January, the Spring session begins in late March or early April, the Summer session begins in late June (the week after Torrance schools are out for the summer) and the Fall session begins in late September.  For specific registration and class start dates, please refer to the Torrance Seasons Catalog or the Registration Guidelines page.
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    2.  What should I bring to the first class?
    Bring your receipt and any supplies listed on your receipt to your first class. 
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    C. REGISTRATION INFORMATION - POLICIES AND PROCEDURES
    1.  How do I register for classes?
    There are five easy ways to register!  You can register in the following priority order: 
    1) online, 2) phone-in, 3) walk-in, 4) fax-in, and 5) mail-in
    See Registration Guidelines for more information.
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    2.  What are the office hours and phone number for the Registration Office?
    The West Annex Registration Office is open from 8:00am to 5:00pm, Monday through Friday.  The Cultural Arts Center Registration Office is open from 9:00am to 4:00pm, Monday through Friday (dates are limited).
    The phone number is 310.618.2720.  Both offices are closed every other Friday and on all holidays.
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    3.  Where is the office to register in person?
    The West Annex Registration Office is located in the West Annex of City Hall, 3031 Torrance Blvd, Torrance.  The Cultural Arts Center Registration Office is located in the lobby of the Cultural Arts Center, 3330 Civic Center Drive, Torrance (behind the Torrance Plunge, next to the James Armstrong Theatre).
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    4.  Can I register for classes if I'm not a resident of Torrance?
    Non-residents are welcome to register for classes, however, there is an additional non-resident fee for most classes.  The fees listed for all classes indicate the fees for residents/non-residents.  When only one fee is indicated, there is no additional fee for non-residents.  Non-resident registration begins one (1) week after resident registration.
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    5.  Why don't I receive the Torrance Seasons class catalog in the mail?
    The Torrance Seasons catalogs are mailed out to all Torrance Residents.  If you are a Torrance resident and do not receive your catalog, please contact your letter carrier or postmaster.  You may subscribe for a nominal fee.  If you wish to subscribe, contact the Registration Office at 310.618.2720.
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    6.  How do I provide my proof of residency?
    You may bring your proof to the Registration Office, fax it to us at 310.781.7598 or e-mail it to enroll@TorranceCA.Gov.  Acceptable forms for proof of residency MUST be current and will be limited to the following:
         California Driver's License
         Car Registration or Car Insurance Premium
         Public Utility Bill such as gas, electric, water & trash, or cable (Telephone bills, bank statements, mortgage statements, rental agreements, and satellite bills are NOT accepted) Proof of Torrance residency will be required for all Torrance residents when registering for the first time, if you move to a different Torrance address, or if mail is returned. 
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    7.  Why do you ask for separate checks if I mail-in my registration?
    If multiple classes are requested, and one of your class choices are full, we cannot enroll you if you overpay your registration.  This will result in your registration being delayed.
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    8.  Can I register in class?
    Registration is not accepted in class.  You must be registered prior to attending classes and activities.
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    9.  What if I do not receive my receipt before the class begins?
    Please contact the Registration Office prior to the first class meeting to find out the status of your registration request.  If you have an online account, you may print copies of all of your receipts and transactions.
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    10.  What if I want to take classes with a friend?
    For Online registration: Our system does not allow you to register non-family members online.  Each family must have their own account and will need to register themselves for classes.
    For Fax-in registration: Both forms must be faxed together.  Please add a note on each form that you wish to register with a friend and indicate the friend's name on each form.
    For Mail-in registration: You can send both registration forms in the same envelope, however, each participant MUST provide proper proof of residency (when applicable).
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    11.  What if the class I choose is full?
    You will be added to a wait list for the class.  You do not pay for classes that you are on wait lists for.  If an opening becomes available, you will be contacted by e-mail or phone.  You will have three business days to contact the Registration Office and pay for the class.  Failure to do so will result in your name being removed from the wait list and the next person on the list will be contacted.
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    12.  What if my child is too young/old according to the class description?
    You must select a class that is within the proper age range of your child.  Children must be age appropriate by the first class meeting.
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    13.  What if the instructor has given approval for my child to attend a class that he/she is not age appropriate for?
    Some instructors will allow children that are not age appropriate.  You MUST obtain a written approval from the program supervisor prior to registering for that class.  You must register in person or by phone.
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    14.  When does registration close?
    Registration closes for MOST classes prior to the third class meeting.  See specific class descriptions for individual class policies.
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    15.  Can I withdraw after classes begin?
    If for any reason you are not satisfied with a class, a full credit will be held on account with the Registration Office, provided the request is made to the Registration Office at least one business day before the third class meeting.  No credits will be issued after this time.  A credit voucher will be sent to you indicating the amount of your credit.  You have one year from the date of issue to use your credit.  You may use your credit for any member of your family, for any class held by the City of Torrance Community Services Department.  If you do not receive your credit voucher within one week of your request, please contact the Registration Office.  Credit on account will also be used to pay for registrations done online.
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    16.  What is the refund policy?
    Requests for refunds MUST be made one business day before the first class meeting.  NO REFUNDS will be given after that time.  An administration fee of 20%, not to exceed $25 or less than $3 per class, will be deducted from ALL refunds.  Credit card refunds will be processed within one week of the request.  Check refunds will be mailed to you within 4-6 weeks. A full refund will only be made when the class is cancelled by the city. 
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    17.  Why am I being charged a convenience fee?
    When you register online, you are charged a 2.5% non-refundable convenience fee.  This fee will help recover some of the costs associated with credit card fees.  The fees are charged per class, per person for online registration only.
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