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City of Torrance
Class Code: 5314

Class Designation: Civil Service

January 2014

Representation Unit: Torrance Professional & Supervisory Assoc.


Water Service Supervisor


Under direction, schedules and supervises the construction, maintenance and repair of the City's water system, water meters and other water facilities, the reading of meters, monitors water supply and distribution and ensures high level of water quality standards; is designated as a Shift Operator; establishes and maintains effective customer relations; performs inspections of water construction projects; supervises subordinate technical personnel; and performs related work as required.

Distinguishing Characteristics

The Water Service Supervisor is the supervisory level class in the water series.  Water Service Supervisor is distinguished from the Water Operations Superintendent in that the incumbent is designated a Shift Operator and does not have responsibility over the entire section.  Water Service Supervisor is distinguished from the Water Service Technician III in level of supervision exercised and the level and scope of responsibility exercised and expertise required.   Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives and in applying concepts, plans and strategies, which may require non-traditional methods to achieve established goals and objectives. Work is judged primarily on overall results; work requires the development of recommendations consistent with directives, policies and regulations.

Supervision Exercised/Received

Receives direction from the Water Operations Superintendent; exercises direct supervision over lower-level technical personnel.

Examples of Essential Duties

The following duties represent the principal job duties; however, they are not all-inclusive. Other duties may be required and assigned:
  • Plans, schedules and supervises subordinate personnel in the construction, maintenance and repair of City water system including water production distribution, storage, pumping, treatment and meter facilities.
  • Plans, schedules and supervises subordinate personnel in the areas of customer service including water quality and meter reading.
  • Inspects field work in progress for compliance with policies, procedures, safety guidelines, schedules and work specifications.
  • Ensures the availability of adequate and properly working equipment and tools.
  • Conducts training and safety meetings.
  • Assists in designing new water system projects.
  • Supervises subordinate technical staff; supervisory duties include instructing, assigning, planning and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, acting on employee problems, selecting new employees and implementing employee discipline.  Providing training, advice and assistance as needed.
  • Acts in the absence of Water Operations Superintendent as the Chief Operator for the City.
  • Keeps abreast of new technology and methods related to water operations.
  • Receives and resolves customer relations' problems.
  • Investigates customer billing discrepancies, coordinates investigations and corrective action with utility billing staff.
  • Coordinates repair work with other departments as required.
  • Assists in the preparation of the division budget.
  • Prepares technical reports and diagrams, status reports, correspondence, etc. as required.
  • Responds to emergency calls during work and after normal working hours.
  • Consults with and monitors the work of contractors to ensure the protection of water mains, valves, etc., during construction work throughout the City.
  • Coordinates inspections and related activities with contractors, utility personnel, consultants and various City staff.
  • Oversees underground alert service.
  • Prepares billing statements.
  • Collects, maintains and analyzes data related to water revenues, water production and consumption.
  • Represents the Water Department in water billing appeal hearings.
  • Monitors and administers fines for illegal hydrant connections.
  • Monitors Supervisory Control and Data Acquisition (SCADA) as needed.
  • Maintains accurate records and prepare technical reports and diagrams, status reports, field logs, requisitions, etc. as required; enter information into computer.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties:
  • Attends various staff meetings as required.
  • Performs related duties as required.
  • Qualification Guidelines

    Knowledge of
  • Hydraulic and mechanical operations as applied to the operation of water production, storage and distribution systems.
  • Accepted methods of repair, rehabilitation and operation of water supply and distribution system facilities.
  • Materials, tools and equipment used in the installation, maintenance and repair of water systems and system facilities.
  • Physical and technical aspects of water distribution systems, including water quality, cross-connection control, operations and maintenance.
  • Methods and practices of inspection as applied to the operation of water production, storage and distribution systems.
  • Principles of supervision and employee relations.
  • Principles of customer relations.
  • Rules and regulations affecting municipal water departments.
  • Meter reading and billing practices.
  • General City operations.
  • Ability to:
  • Plan, assign, supervise and evaluate the activities of subordinate staff.
  • Communicate effectively orally and in writing.
  • Maintain accurate records of time, materials and equipment.
  • Establish and maintain effective relationships with employees, other City departments, representatives from other agencies, contractors, consultants and the public.
  • Perform computations using variables and formulas; take measurements; compute percentages, ratio and proportion; interpret graphs.
  • Determine quality of materials and workmanship through inspection.
  • Operate office and other equipment including a computer, calculator, copier, diagnostic equipment and various tools, etc.
  • Understand and carry out oral and written directions
  • Read and understand technical reports, drawings, specifications, etc.
  • License or Certificate

    Must possess and maintain the following:
  • An appropriate, valid California driver's license;
  • State of California Department of Health Services Water Treatment Plant Operator License, Grade 2; and
  • State of California Department of Health Services Water Distribution Operator License, Grade 5.
  • Grade 5 Distribution Certification is required to be designated as Chief Operator in the absence of the Water Operations Superintendent.
    Should the City's designation level as a Treatment or Distribution facility change, incumbents will be expected to attain the appropriate designation within 12 months of the notification by the State of California.
  • Possession of a Water Utility and Science Certificate or University of Southern California Cross Connection Control Institute Certificate is highly desirable.
  • Education and Experience

    Any combination of education and experience that provides the required knowledge and skills is required. A typical way to obtain the knowledge and skills would be:
    Equivalent to a high school diploma; coursework in water utility science as required for the Water distribution certification; and five (5) years of progressively responsible experience in water operations, maintenance and repair work; at least one (1) of which must have been in a supervisory or lead capacity.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions:
    Requires the ability to perform field work involving exertion of a moderate amount of physical effort to stoop, crouch and lift in the performance of duties; ability to perform duties in a safe manner; sufficient hand/eye coordination to perform semi-skilled repetitive movements such as adjusting and operating equipment and using office equipment and supplies; ability to drive motor vehicles. Tasks require color and visual perception and discrimination, as well as oral communications ability.  May be subject to uncomfortable working conditions including exposure to dust, noise, heat or cold, toxic agents and chemicals, and performing work in confined spaces.

    Career Ladder Information

    Experience gained in this classification would serve towards meeting the minimum requirements for promotion to Water Operations Superintendent.