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City of Torrance
Class Code: 5315

Class Designation: Civil Service

August 2003

Repesentation Unit: Torrance Professional &
Supervisory Association


Senior Water Service Supervisor


Under direction, plans, organizes and supervises field operations, construction, repair, and maintenance of the Water Operations Section of the Public Works Department; responsible for the overall supervision and control of water production, storage, treatment, the distribution system, system operations, maintenance, construction, water quality, and customer service; implements section objectives and work plans; develops training and safety programs; ensures compliance of service contracts; and performs related work as required.

Distinguishing Characteristics

The Senior Water Service Supervisor is distinguished from the Deputy Public Works Director in that the incumbent does not have the responsibility for the entire Operations Division, and is distinguished from the Water Service Supervisor in that the first level supervisor is responsible for the daily operations of a specific function within the section. The incumbent performs a full range of complex tasks and works under direction within a framework of established procedures. Work is evaluated primarily on overall results with latitude in determining work methods and assignment requirements.

Supervision Exercised/Received

Receives general direction from the Deputy Public Works Director; exercises direct supervision over Water Service Supervisors and/or field personnel.

Examples Of Essential Duties

The following duties represent the principal job duties; however, they are not all-inclusive.

  • Plans, coordinates and monitors, through supervisors, the daily operations of the section.
  • Assigns section personnel to inspect, assess, repair and/or maintain the City water system.
  • Coordinates work management computer programs by utilizing data obtained from Supervisory Control and Data Acquisition (SCADA) and other related systems.
  • Inspects field work in progress for compliance with policies, procedures, safety guidelines and work specifications.
  • Assists in developing and implementing operational objectives and section policies and procedures.
  • Supervises the work of staff including: training, assigning, reviewing and evaluating work performance; coordinating activities, maintaining standards, allocating personnel, selecting new employees, acting on employee problems, counseling and disciplining staff, and resolving grievances.
  • Assists in the budget preparation and monitors the section budget.
  • Monitors service contracts.
  • Identifies opportunities for improving service, delivery methods and procedures and implements improvements.
  • Identifies capital improvement needs of the section.
  • Develops, evaluates and implements, with the Deputy Public Works Director's approval, appropriate security protection measures to protect the integrity of the water system.
  • Ensures compliance with Federal, State, and local water quality regulations and reporting requirements.
  • Develops and promotes safety programs, safe work practices and related safety training requirements.
  • Implements emergency disaster preparedness plans and programs.
  • Prepares correspondence, reports and recommendations as required.
  • Attends City Council, Water Commission and other meetings when required.
  • Coordinates assigned duties with other City departments, divisions and Federal, State and local regulatory agencies.
  • Examples Of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties:

  • Participates as a member on interdepartmental and intradepartmental teams, committees and boards as required.
  • Receives and responds to public inquiries and requests for assistance and takes appropriate action to resolve problems.
  • Performs related duties as required.
  • Qualification Guidelines

    Knowledge of
  • Hydraulic and mechanical operations as applied to the operation of water production and distribution systems.
  • Operational characteristics, services and activities of a water supply and distribution system.
  • Accepted methods of operations, construction, repair, and maintenance of water supply, storage and distribution system facilities.
  • Knowledge of water quality principles and practices and water treatment methodology.
  • Physical and technical aspects of water distribution systems, including operations and maintenance.
  • Supervisory principles and practices.
  • Budget preparation principles.
  • Applicable Federal, State, and local regulations.
  • Hazards and safety principles involved in the inspection and repair of the water system.
  • City ordinances and administrative rules and regulations affecting departmental operations and personnel matters.
  • General City operations.
  • Ability to
  • Supervise subordinates including training, assigning, reviewing and evaluating work performance, counseling and disciplining staff and resolving grievances.
  • Exercise sound judgment and logical decision making.
  • Analyze complex issues, evaluate alternative solutions, develop sound conclusions, and recommend a course of action.
  • Interpret and apply policies, procedures, laws and regulations pertaining to assigned programs and functions.
  • Interpret and apply Memoranda of Understanding, City ordinances and administrative rules and regulations affecting departmental operations and personnel matters.
  • Develop work plans and maintenance programs, and methods to evaluate programs.
  • Ensure safety and professional work standards are met.
  • Monitors maintenance contracts on behalf of the section.
  • Establish and maintain effective relationships with City employees, City Commissioners, public officials, private and community organizations and the public.
  • Make effective public presentations.
  • Communicate effectively orally and in writing.
  • Understand and carry out oral and written directions.
  • Prepare clear and concise reports.
  • Maintain accurate and complete records.
  • Read and understand technical reports, drawings, specifications, contracts, and graphs.
  • Operate office equipment including a computer, calculator and copier and related systems such as Supervisory Control and Data Acquisition (SCADA).
  • License and/or Certificate

    Must possess and maintain the following:
  • An appropriate, valid California driver's license;
  • a State of California Department of Health Services Water Treatment Plant Operator Certificate, Grade 2; and
  • a State of California Department of Health Services Water Distribution Operator Certificate, Grade 3.
  • A State of California Department of Health Services Water Distribution Operator Certificate, Grade 4, must be obtained within two (2) years of appointment.

    Education and Experience

    Any combination of education and experience that provides the required knowledge and skills is qualifying. A typical way of obtaining the necessary knowledge and abilities is:
    Five (5) years of progressively responsible experience in water operations, including three (3) years in a supervisory capacity.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions:

    Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area of the office to another; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as computer operations, data entry and the use of calculators. Tasks require sound and visual perception and discrimination, as well as oral communications ability. Tasks are regularly performed without exposure to adverse environmental conditions.

    Career Ladder Information

    Experience gained in this classification may serve to meet the minimum requirements for promotion to Deputy Public Works Director.