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City of Torrance
Class Code: 5317

Class Designation: Non-Civil Service/At-Will

March 2012
(Revised)

Representation Unit: Executive and Management Employees

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Transit Manager, Operations

Definition

Under general direction of the Transit Director, plans, organizes and supervises the operations of the transit system; provides technical expertise for transit related matters; and performs related work as required.

Reporting Relationships

The Transit Manager reports to the Transit Director and exercises supervision over Transit Supervisors, the Senior Business Manager and subordinate staff.

Examples of Duties

The following duties represent the principal job duties; however, they are not all inclusive.
. Plans, organizes, supervises and coordinates the operations section of the Transit Division.
. Manages the work of staff including: coaching staff for improvement and development, training, assigning, reviewing and evaluating work performance; coordinating activities, maintaining standards, allocating personnel, selecting new employees, acting on employee problems and recommending and implementing employee discipline.
. Provides leadership, maintains effective employee relations and works with other department managers in the development and retention of competent personnel.
. Develops, plans, recommends and implements division policy, procedures and solutions to operational issues and problems.
. Develops operator safety and customer service training programs; evaluates effectiveness of training programs; investigates accidents and reviews accident reports completed by subordinates for accuracy and thoroughness.
. Monitors the budget; directs the forecast of additional funds needed for staffing, equipment, materials and supplies; directs the monitoring of and approves expenditures.
. Manages, develops, administers and strategically plans key department administrative functions, projects, and programs.
. Monitors and enforces compliance with City and division rules, policies and procedures, Federal, State and local legislative and regulatory mandates.
. Plans, organizes, supervises, prioritizes, monitors and evaluates the work of subordinate personnel within the operations section of the Transit Division.
. Acts as liaison regarding operational matters with other transit agencies, governmental agencies and community organizations and makes presentations before Commissions, Council and external agencies.
. Initiates and directs route and patronage surveys; develops effectiveness and efficiency measures.
. Evaluates route and scheduling structures; plans, develops and recommends new and alternative routes.
. Supervises scheduling and dispatching.
. Oversees vehicle and route maintenance and transit operations safety program.

Qualification Guidelines

Knowledge of
. Transit system operations, including principles of organization, routing and scheduling.
. Principles and practices of supervision including employee relations, performance evaluation, employee motivation and training, delegation and employee discipline.
. Federal, State and local laws, legislative mandates, policies and guidelines related to the operation of a public transit system.
. Principles and practices of safe working practices in transit operations.
. City ordinances and administrative rules and regulations affecting departmental operations and personnel matters.
. Principles and practices of budget preparation and administration.
. Applicable local, State and Federal regulations.
. High quality customer service methodology and principals.
. Project management methods and practices.
. General City operations.
Ability to
. Plan and supervise the work of subordinate staff including coordinating, prioritizing, assigning, monitoring, and evaluating work; hiring, training, counseling, and disciplining staff; and processing grievances.
. Analyze and recommend solutions to complex operational and personnel problems and issues.
. Make sound decisions, establish and maintain procedures for effective daily operation of the transit system.
. Interpret and enforce City and departmental rules, policies and memoranda of understanding.
. Operate a computer including word processing, spread sheet and data base software applications.
. Communicate clearly and effectively orally and in writing.
. Perform basic mathematical calculations.
. Develop and monitor a divisional budget and establish budgetary controls.
. Interpret and apply Memoranda of Understanding, City ordinances, and administrative rules and regulations affecting departmental operations and personnel matters.
. Present proposals and recommendations effectively in public meetings.
. Establish and maintain effective working relationships with the City Council, public officials, other department heads, staff, private and community organizations, and other encountered in the course of work.

Education/Training/Experience

Specific and substantial experience, in addition to the four (4) years required, which prepares one to perform the job duties may be substituted for the required education on a year for year basis.
Graduation from a four-year college or university with a Bachelor's degree in public administration, business administration or related field; and four years of progressively responsible professional experience which includes development, interpretation and implementation of administrative rules and regulations affecting departmental operations and personnel matters, oversight of procedures and systems, and at least one of the four years of experience must be in a lead or supervisory capacity.
Experience in a public transit agency is preferred. 

Special Requirements

A valid class C California driver's license.

Career Ladder Information

Experience gained in this classification may serve to meet the qualification guidelines for the classification of Transit Director.