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City of Torrance
Class Code: 7306
Class Designation: Civil Service

February 2010
(Revised)

Unit Representation: Torrance Municipal Employees
(AFSCME Local 1117)

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Police Services Officer

Definition

Under general supervision, performs duties related to the processing, security, health, safety, and feeding of prisoners; works with employees engaged in routine maintenance of police facilities; receives, stores and releases property; maintains records; enforces parking regulations; coordinates community relations and/or education activities; receives complainants, takes reports and answers inquiries; performs clerical tasks related to assigned duties; and does related work as required.

Distinguishing Characteristics

Distinguished from Police Officer in that the incumbents are non-sworn and are primarily responsible for booking, searching and caring for prisoners confined in the City jail facilities. Police Services Officers also serve subpoenas, interview complainants and take reports, accept and tag property, maintain and service equipment, enforce parking regulations, and coordinate court appearances.  Incumbents perform a full range of tasks and work under direction within a framework of established procedures.  Work is judged primarily on overall results with great latitude in determining work methods and assignment requirements.  Specific assignments may require the development of written reports and recommendations consistent with directives, policies and regulations. Police Service Officers do not conduct traffic investigations or complete collision reports.

Supervision Exercised/Received

Receives direction from higher level staff.

Examples of Essential Duties

The following duties represent the principal job duties; however, they are not all-inclusive.
  • Assists public with general inquiries, interviews citizens/crime victims regarding incidents;
  • Takes and prepares routine crime/incident reports, maintains records, may perform clerical work related to assigned  tasks as required;
  • In addition to the duties listed above, incumbents assigned to the specific areas listed below perform the following:
    Jail
  • Inspects jail facilities for security, cleanliness, and maintenance;
  • Receives and books and searches prisoners;
  • Maintains order and jail security;
  • Takes fingerprints, photographs, and collects DNA evidence during the booking process
  • Accompanies and maintains custody of prisoners to and from visiting area;
  • Processes prisoners for release;
  • Prepares and serves meals;
  • Orders or purchases from store, receives and maintains inventory of food and other jail supplies;
  • Maintains records of bookings and prisoner care;
  • Ensures prisoners hygiene and issues related supplies;
  • Monitors prisoners physical condition and requests medical treatment or transfer as appropriate;
  • Receives complaints at front desk, and obtains all necessary information;
  • Provides direction and answers to public inquiries;
  • Completes reports as required;
  • Duties related to pay to stay program including overall processing and monitoring daily duties i.e. washing Department vehicles.
  • Property Room
  • Accepts property to be used for evidence and receipts for same;
  • Tags property for identification and maintains a file on all property in custody;
  • Stores property for safe keeping;
  • Checks out property to authorized officers for use as evidence;
  • Releases property to owners subsequent to its use in court.
  • Community Affairs
  • Makes oral presentations to businesses, community organizations and neighborhood watch groups;
  • Establishes and maintains close liaison with public and private institutions, community groups and individual citizens;
  • Coordinates community relations programs or activities.
  • Court Liaison
  • Facilitates the orderly process of court operations;
  • Ensures that all prisoners and accompanying paperwork are delivered to the appropriate court in a timely manner;
  • Processes Cash Bail and or Bonds and insures they are delivered to the appropriate court; assembles paperwork for arraignments in both "custody" and "non-custody" cases;
  • Deliver criminal complaints to the court clerk's office within established time constraints; assists other criminal investigators in resolving criminal filing problems;
  • Maintains a close liaison with city and county prosecutors.
  • Subpoena Processing:
  • Serves subpoenas for summoning witnesses to trial;
  • Keeps record of subpoenas received and served;
  • Performs miscellaneous station duties in connection with subpoena service.
  • Traffic
  • Operates a motor vehicle and enforces parking laws and regulations;
  • Writes parking citations;
  • Enforces oversize vehicle program checking permits and issuing citations;
  • Impounds or disables vehicles;
  • Does follow-up work and report writing in connection with parking enforcement work;
  • Assists officers in directing traffic, crowd or perimeter control;
  • Assists with the traffic office administrative duties, as needed;
  • Coordinates traffic safety programs at the schools;
  • Coordinates the scheduling of Crossing Guards;
  • Assumes Crossing Guard duties when necessary;
  • Receives traffic related complaints and questions at the Traffic front desk.
  • Vehicle Maintenance
  • Maintains the service and maintenance schedule for the Police Department's fleet of vehicles; coordinates vehicle replacements;
  • Schedules California Department of Motor Vehicles and other State required inspections;
  • Drives vehicles and transports equipment for service.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties:
  • May conduct on-the-job training for new personnel;
  • May be called upon to testify in court;
  • Attends division, department, and community meetings as required;
  • Performs related duties as required.
  • Qualification Guidelines: 

    Knowledge of
  • Police procedures, rules, regulations and terminology and law enforcement codes as related to assigned functions;
  • Basic English, grammar, spelling, punctuation, vocabulary and arithmetic;
  • Report writing techniques;
  • Effective interviewing techniques;
  • Basic evidence collection techniques;
  • Effective safety principals and practices;
  • City policies and procedures affecting departmental operations;
  • General City operations.
  • Ability to
  • Learn basic patrol procedures as related to assigned functions;
  • Learn appropriate municipal codes, police policy and procedures, penal code, vehicles codes, health and safety codes and business and professional code;
  • Learn appropriate radio codes and procedures;
  • Learn and use law enforcement telecommunications databases and other applications in an appropriate manner;
  • Perform basic computer keyboarding functions;
  • Perform work requiring continuous physical activity;
  • Handle calls, questions and complaints in an appropriate manner;
  • Quickly assess a situation and take appropriate action under stressful and emergency conditions;
  • Manage multiple tasks, as well as determine priorities and adjust work schedule accordingly;
  • Work effectively and efficiently with a minimum of supervision;
  • Act independently, exercise sound judgment within established guidelines and maintain confidentiality;
  • Understand and interpret rules, regulations and laws related to assigned function;
  • Interprets administrative or operational policies without immediate supervision within appropriate guidelines;
  • Deal tactfully and effectively with the public;
  • Understand and carry out oral and written directions;
  • Establish and maintain cooperative relationships with co-workers, the public, other City departments and individuals from other agencies;
  • Learn and utilize new skills and information to improve job performance and efficiency;
  • Interview citizens and victims and extract appropriate information for written reports
  • Communicate effectively and deal firmly with diverse, demanding, and sometimes hostile people;
  • Effectively supervise the activities of prisoners;
  • Maintain records relating to care of prisoners, property, meals, etc. 
  • License or Certificate 

    A valid California Motor Vehicle Operator's License (Class C) of the appropriate class or grade.

    Education and Experience

    Any combination of education and experience that provides the knowledge and skills required is qualifying.  A typical way to obtain the knowledge and skills would be:
    Graduation from high school or possession of a GED Certificate.  No specific experience is required; experience working with the public is desirable. 
    Successful completion of a Standards and Training for Corrections certified Adult Corrections Officer Core Course must be completed within the first year of employment as a condition of continued employment.

    Special Requirements
    Performance of the essential duties of this position includes the following physical demands and/or working conditions:
    Must be able and willing to work rotating shifts and holidays.
    May be rotated to any of the assignment areas. 
    Must be able to successfully pass a background investigation.
    Requires the ability to frequently drive to specific locations; work outdoors and possible exposure to variable weather conditions.  Frequently required to walk, stand, stoop, kneel and use arms, legs, and back to lift and or move up to 50 pounds.  Requires back and leg coordination to stoop, kneel, crouch, bend and crawl.  Requires use of arms to reach and carry and use of hands to operate, finger and handle objects and controls.  Requires color and visual perception and discrimination; as well as oral communications ability. Requires the ability to accurately perceive sounds.
    Career Ladder Information
    Experience gained in this classification may serve to meet the minimum requirements for promotion to Police Operations Supervisor.