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City of Torrance
Class Code: 1172
Class Designation: Civil Service
Representation Unit: Torrance Municipal Employees
(AFSCME Local 1117)
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Under general supervision, enforces City ordinances related to business licensing; collects delinquent accounts due the City; ensures City related taxes/fees have been paid; and performs related work as required.
Revenue Inspector/Collector: This is the entry level in the job series. These positions are distinguished from the Senior Revenue Inspector/Collector by the performance of the more routine or less complex tasks and duties assigned to positions within the series.
Senior Revenue Inspector/Collector: This position is the working lead over the Revenue Inspector/Collectors. It is the full journey level within the job series.
General supervision for both the Revenue Inspector/Collectors and the Senior Revenue Inspector/Collector is provided by the Assistant Finance Director. However, the Revenue Inspector/Collector receives functional supervision from the Senior Revenue Inspector/Collector, who is the working lead of the Collections Section.
Examples of Duties (For all positions)
Contacts citizens to remind them of delinquent accounts.
Represents the City in small claims court.
Inspects existing and new businesses to ensures all proper business licenses and permits have been obtained in accordance with City Code.
Identifies discrepancies between actual and reported business operations to determine whether or not all City taxes and fees have been paid.
Issues business license and permits citations when necessary.
Maintains records and prepares a variety of written reports and materials.
Performs related duties as assigned.
Examples of Duties (For the Senior Revenue Inspector/Collector position)
Prioritizes, assigns and monitors work of Revenue Inspector/Collectors.
Assists in evaluating the overall workload of the Collections Section.
Trains Revenue Inspector/Collectors as needed.
Provides input in evaluating subordinate employee's performance.
Keeps Assistant Finance Director apprised of status of delinquent account collections.
Coordinates with Financial Services Supervisor to ensure delinquent accounts are billed appropriately.
Attends Business License Review Board Meetings as necessary.
Qualification Guidelines (For all positions)
Effective customer service and public relations techniques;
State and local laws pertaining to revenue collection and business licensing;
City of Torrance Revenue Code;
Investigative techniques used in delinquent account collection;
Basic mathematical computations;
Computer software utilized by the City;
English usage, spelling, grammar and punctuation.
Meet and deal with the general public tactfully and effectively;
Interpret laws, rules, regulations, and applicable City codes and apply them to various situations;
Exercise sound judgment within established guidelines;
Communicate clearly and concisely, orally and in writing;
Work effectively with interdepartmental staff;
Use word processing, 10 key, and spreadsheet computer applications provided by the City.
Senior Revenue Inspector/Collectors position
Prioritize, assign, and monitor the work load of the Collections Section;
Supervise the work of others;
Interpret relevant laws, rules, regulations, and City Codes and apply them to complex situations;
Revenue Inspector/Collector: Three years of experience in work involving a wide variety of direct public contact. No specific education is required. However, a high school diploma or formal technical training in the business license and/or collections field is preferred.
Senior Revenue Inspector/Collector: Three years performing business license inspection and delinquent account collection work. No specific education is required. However, a high school diploma or formal technical training in the business license and/or collections field is preferred.
Possession of a valid California Class C driver's license is required. The ability to work occasional flexible hours, including some Saturday evenings is preferred.
Career Ladder Information
Revenue Inspector/Collector: Experience gained in this position may serve to meet the minimum requirements for the position of Senior Revenue Inspector/Collector.
Senior Revenue Inspector/Collector: Experience gained in this position may serve to meet the minimum requirements for the classification of Financial Services Supervisor.