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City of Torrance
Class Code: 1172

Class Designation: Civil Service

July 1998

Representation Unit: Torrance Municipal Employees
(AFSCME Local 1117)

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Revenue Inspector/Collector

Definition

Under general supervision, enforces City ordinances related to business licensing; collects delinquent accounts due the City; ensures City related taxes/fees have been paid; and performs related work as required.

Distinguishing Characteristics

Revenue Inspector/Collector: This is the entry level in the job series. These positions are distinguished from the Senior Revenue Inspector/Collector by the performance of the more routine or less complex tasks and duties assigned to positions within the series.
Senior Revenue Inspector/Collector: This position is the working lead over the Revenue Inspector/Collectors. It is the full journey level within the job series.

Reporting Relationships

General supervision for both the Revenue Inspector/Collectors and the Senior Revenue Inspector/Collector is provided by the Assistant Finance Director. However, the Revenue Inspector/Collector receives functional supervision from the Senior Revenue Inspector/Collector, who is the working lead of the Collections Section.

Examples of Duties (For all positions)

  • Contacts citizens to remind them of delinquent accounts.
  • Represents the City in small claims court.
  • Inspects existing and new businesses to ensures all proper business licenses and permits have been obtained in accordance with City Code.
  • Identifies discrepancies between actual and reported business operations to determine whether or not all City taxes and fees have been paid.
  • Issues business license and permits citations when necessary.
  • Maintains records and prepares a variety of written reports and materials.
  • Performs related duties as assigned.
  • Examples of Duties (For the Senior Revenue Inspector/Collector position)

  • Prioritizes, assigns and monitors work of Revenue Inspector/Collectors.
  • Assists in evaluating the overall workload of the Collections Section.
  • Trains Revenue Inspector/Collectors as needed.
  • Provides input in evaluating subordinate employee's performance.
  • Keeps Assistant Finance Director apprised of status of delinquent account collections.
  • Coordinates with Financial Services Supervisor to ensure delinquent accounts are billed appropriately.
  • Attends Business License Review Board Meetings as necessary.
  • Qualification Guidelines (For all positions)

    Knowledge of
  • Effective customer service and public relations techniques;
  • State and local laws pertaining to revenue collection and business licensing;
  • City of Torrance Revenue Code;
  • Investigative techniques used in delinquent account collection;
  • Basic mathematical computations;
  • Computer software utilized by the City;
  • English usage, spelling, grammar and punctuation.
  • Ability to
  • Meet and deal with the general public tactfully and effectively;
  • Interpret laws, rules, regulations, and applicable City codes and apply them to various situations;
  • Exercise sound judgment within established guidelines;
  • Communicate clearly and concisely, orally and in writing;
  • Work effectively with interdepartmental staff;
  • Use word processing, 10 key, and spreadsheet computer applications provided by the City.
  • Senior Revenue Inspector/Collectors position

    Ability to
  • Prioritize, assign, and monitor the work load of the Collections Section;
  • Supervise the work of others;
  • Interpret relevant laws, rules, regulations, and City Codes and apply them to complex situations;
  • Experience/Education/Training

    Revenue Inspector/Collector: Three years of experience in work involving a wide variety of direct public contact. No specific education is required. However, a high school diploma or formal technical training in the business license and/or collections field is preferred.
    Senior Revenue Inspector/Collector: Three years performing business license inspection and delinquent account collection work. No specific education is required. However, a high school diploma or formal technical training in the business license and/or collections field is preferred.

    Special Requirements

    Possession of a valid California Class C driver's license is required. The ability to work occasional flexible hours, including some Saturday evenings is preferred.

    Career Ladder Information

    Revenue Inspector/Collector: Experience gained in this position may serve to meet the minimum requirements for the position of Senior Revenue Inspector/Collector.
    Senior Revenue Inspector/Collector: Experience gained in this position may serve to meet the minimum requirements for the classification of Financial Services Supervisor.