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City of Torrance
Class Code: 9027

Class Designation: Civil Service

December 2005

Representation Unit: Executive and Management Employees


Recreation Services Manager


Under general direction, plans, organizes and directs the activities of the division including the development and implementation of City-wide recreation programs; and performance related work as required.

Distinguishing Characteristics

The Recreation Services Manager is distinguished from the Community Services Director in that the incumbent does not have responsibility for the entire department and is distinguished from Sr. Recreation Supervisors in that the incumbent is responsible for managing the entire division.  Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives and to apply concepts, plans and strategies that may require non-traditional methods to achieve established goals and objectives.  The incumbent exercises broad judgment in defining work objectives and determining methods and systems to meet objectives.  Work is reviewed for overall results.

Examples of Job Duties

The following duties represent the principal job duties; however, they are not all inclusive.
  • Plans, assigns and manages through supervisors, the activities of the Recreation division;
  • Manages the work of staff including: coaching staff for improvement and development, training, assigning, reviewing and evaluating work performance; coordinating activities, maintaining standards, allocating personnel, selecting new employees, acting on employee problems and recommending and implementing employee discipline;
  • Provides leadership, maintains effective employee relations and works with other department managers in the development and retention of competent personnel;
  • Develops, implements and evaluates division plans, policies and procedures to achieve annual goals and objectives;
  • Develops and monitors the division budget and establishes budgetary controls;
  • Develops short-and long-range plans for maximizing resources and services available to the public;
  • Assesses community needs and trends; projects future demographic changes and resulting needs; develops long range strategies for programs based upon changes;
  • Attends various City Council, Commission, and community and staff meetings as required;
  • Administers safety and training programs;
  • Prepares and/or reviews correspondence;
  • Provides staff support to citizen advisory bodies appointed by the City Council (i.e., Parks and Recreation Commission, Youth Council and Senior Citizens' Council;
  • Acts as division liaison with internal and external teams, committees, along with outside agencies including local and State officials, utility companies, the community and other interested groups;
  • Coordinates projects with other City departments and agencies;
  • Stays abreast of current developments in legislation and trends, which may affect the City and/or division;
  • Implements and maintains Federal, State and local mandates;
  • Prepares reports and recommendations for City Council and commission agenda items.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties:
  • Conduct and/or attend meetings as required;
  • Participates on external committees, boards, and task forces, etc., as appropriate;
  • Responds to citizen inquiries and resolves difficult and sensitive complaints;
  • Perform related duties as required. 
  • Minimum Qualification

    Knowledge of
  • Theories, principles, operational practices and trends of public recreation program administration, including laws, regulations, and safety measures used in the operation of recreational programs;
  • Principles of customer service and public relations;
  • Employee relations including the meet and confer process, grievance procedures and contract interpretation and administration;
  • Principles of public relations;
  • Project management methods and practices;
  • Management and supervisory principles and practices;
  • Budget preparation and administration principles and practices;
  • Applicable Federal, State and local regulations;
  • Safety regulations as required by OSHA and other regulatory agencies;
  • Hazards and generally accepted safety standards;
  • City ordinances and administrative rules and regulations affecting departmental operations and personnel matters;
  • General City operations.
  • Ability to
  • Evaluate, develop and implement division policy and programs to improve operations;
  • Develop and monitor the division budget and establish budgetary controls;
  • Negotiate project or maintenance contracts on behalf of the division;
  • Analyze complex issues, evaluate alternative solutions, develop sound conclusions, and recommend a course of action;
  • Manage the work of subordinates including coaching staff for improvement and development, training, assigning, monitoring and evaluating work performance, counseling and disciplining staff and resolving grievances;
  • Plan, organize, assign, coordinate and manage the activities of professional and support staff, and outside contractors;
  • Interpret and apply Memoranda of Understanding, City ordinances and administrative rules and regulations affecting departmental operations and personnel matters;
  • Interpret and apply Memoranda of Understanding, City ordinances and administrative rules and regulations affecting departmental operations and personnel matters;
  • Establish and maintain effective working relationships with the City Council, public officials, other department heads, staff, private community organizations, and others encountered in the course of work;
  • Present proposals and recommendations effectively in public meetings;
  • Develop clear, concise, and comprehensive studies, reports, and agenda items;
  • Communicate effectively orally and in writing;
  • Ensure safety and professional work standards are met;
  • Prepare and monitor a preventative maintenance program;
  • Read and interpret plans and specifications;
  • Operate a computer and other office equipment.
  • License and/or Certificate

    Must possess and maintain an appropriate, valid California driver's license. 

    Education and/or Experience

    Any combination of education and experience that provides the required knowledge, skills and abilities is qualifying.  A typical way of obtaining the necessary knowledge, skills, and abilities is:
    Bachelor's Degree from a college or university in Public Administration, Business Administration, Recreation or a related field and four (4) years of progressively responsible professional Recreation experience which includes at least one (1) year of supervisory experience of a major program.
    Specific and substantial experience, in addition to the four (4) years required, which prepares one to perform the job duties may be substituted for the education on a year for year basis.
    Special Requirements
    Performance of the essential duties of this position includes the following physical demands and/or working conditions:
    Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area of the office to another; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as data entry and the use of calculators.  Tasks require sound and visual perception and discrimination, as well as oral communications ability. Tasks are regularly performed without exposure to adverse environmental conditions.
    Career Ladder Information
    Experience gained in this classification may serve to meet the minimum requirements for promotion to Community Services Director.