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City of Torrance
Class Code: 1126

Class Designation: Civil Service

February 1994

Representation Unit: Torrance City Employees Assoc.


Personnel Technician


Under supervision, performs specialized clerical and paraprofessional duties in personnel which require a high degree of discretion and judgment; responsible for the maintenance of personnel record systems; supervises clerical staff; and performs other duties as assigned.

Distinguishing Characteristics

Distinguished from Secretary in that the incumbent supervises subordinate clerical staff and only performs personnel related functions. Distinguished from the Personnel Analyst in that the Personnel Technician is a paraprofessional position, performing more routine personnel work.

Example Of Duties

  • Orients and trains clerical employees; plans, organizes, assigns and monitors the work of subordinates and evaluates their performance; participates in the selection of subordinate staff.
  • Designs, develops and maintains complex record keeping systems and resource materials, such as Memoranda of Understanding, State and Federal Regulations and Policy Interpretations, and contracts and grants; develops, implements, and monitors reporting procedures and systems, and other procedures related to Personnel Department functions.
  • Composes correspondence and memos from brief oral instructions or notes; prepares reports, administrative manuals and procedural manuals.
  • Takes notes of board and committee meetings.
  • Coordinates and organizes packets for mailing, such as agendas and proposals; maintains and updates mailing lists of vendors, committee members, and the community.
  • Functions as a coordinating point with Payroll and other departments; processes payroll information; verifies and researches payroll data for accuracy.
  • Compiles information to be used in classification studies, special studies and reports, and salary and benefits surveys; conducts telephone or mail surveys; makes computations necessary to interpret survey data; conducts exit interviews.
  • Answers routine questions from employees and the public regarding provisions in the Memoranda of Understanding, personnel policies and procedures.
  • Schedules appointments, conferences, and meetings.
  • Minimum Qualifications Guidelines

    Knowledge of:
  • Standard office practices, procedure and equipment;
  • Design and maintenance of record keeping systems.
  • Ability to:
  • Understand and explain basic personnel and employment rules, regulations, policies, and practices;
  • Perform specialized clerical work involving initiative and using independent judgement;
  • Perform complex clerical work requiring accuracy and speed;
  • Design and develop accurate record keeping systems;
  • Maintain confidential information and records;
  • Collect and compile information and data;
  • Perform word processing and spreadsheet applications;
  • Perform basic mathematical computations (addition, subtraction, multiplication and division);
  • Understand and carry out complex oral and written instructions;
  • Use proper English grammar and spell correctly;
  • Communicate effectively both orally and in writing;
  • Establish and maintain effective working relationships with all levels of personnel, employees and the public;
  • Plan, organize, prioritize, train, monitor and evaluate the work of subordinates.
  • Education/Training/Experience

    No specific minimum education, however, coursework in Personnel/Business Administration, Public Administration or a related field is desirable.
    Three years of progressively responsible clerical experience to include duties requiring discretion and judgment such as the development and maintenance of personnel and payroll record-keeping systems. Experience in a supervisory, senior or lead position over a major clerical function is desirable.