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City of Torrance
Class Code: 1370

Class Designation: Civil-Service

March 1979

Unit Representation: Torrance Professional &
Supervisory Association


Juvenile Diversion Case Worker


Under general supervision, to be responsible for the disposition, counseling, and referral of juveniles referred to the Diversion Unit by police investigators and school counselors; to identify cases of pre-delinquent behavior and counsel or make arrangements with appropriate community agencies for counseling or treatment designed to modify behavior; and, to do related work as required.

Distinguishing Characteristics

Distinguished from Juvenile Diversion Coordinator in that an incumbent does not coordinate and supervise the activities of a staff developing programs for the disposition, counseling, and referral of all juveniles referred to the Diversion Unit by police investigators and school counselors. Distinguished from other City youth workers who do not exclusively counsel or work with delinquent juveniles.

Examples of Job Duties

Reviews juvenile investigation reports prepared by Patrol and Investigative personnel to determine the facts leading to the delinquent behavior or a juvenile; conducts interviews and reviews background questionnaires in evaluating referrals to the juvenile diversion program; counsels juveniles and parents, together or separately. In more difficult cases, makes arrangements with appropriate community agencies for more comprehensive counseling or treatment designed to modify the behavior or pre-delinquent and delinquent youths. Works closely and cooperatively with school counselors in counseling juveniles exhibiting pre-delinquent behavior. Refers juveniles to appropriate agencies or facilities for specialized psychological, educational, or vocational testing. Maintains information on current jobs available for youths; prepares and maintains appropriate case reports and files. Assists the Juvenile Diversion Coordinator in tracking youths referred to the program; may supervise other employees.

Minimum Qualifications

Knowledge of

  • Counseling techniques used to modify pre-delinquent and delinquent behavior;
  • Interviewing methods used to obtain information from and about pre-delinquent and delinquent juveniles and their families in order to develop appropriate treatment programs;
  • Community agencies having counseling, treatment, and testing programs designed to modify juvenile pre-delinquent and delinquent behavior;
  • Current case law as it pertains to the detention and disposition of juvenile offenders;
  • Welfare and Institution Codes as it pertains to custody, welfare, protection and detention of juveniles;
  • Modern Police Department practices in working with juveniles.
  • Ability to

  • Evaluate and counsel pre-delinquent and delinquent juveniles and their families, and adopt an effective course of action in difficult, sensitive, or emergency situations;
  • Work closely and cooperatively with fellow employees, law enforcement personnel, school patrol officers, school counselors, and others involved in youth servicing agencies;
  • Maintain calm, self control in difficult situations such as crisis intervention, irate or hostile parents and juveniles;
  • Write and verbally communicate clearly and effectively;
  • Prepare and maintain confidential case files.
  • License Required

    A valid Class 3 California Motor Vehicle Operators License at time of appointment.


    Two years of recent experience (preferable in a juvenile diversion program and receiving training/supervision from a licensed Marriage Family and Child Counselor, Clinical Psychologist and/or Psychiatrist) involving the counseling, treatment, and referral of juveniles with pre-delinquent or delinquent behavior.


    Graduation from an accredited college or university with a degree in Sociology, Psychology, or closely related field, preferably with course work in counseling techniques. Substantial and qualifying experience may be substituted on a year for year basis for the required education.