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City of Torrance
Class Code: 1315

Class Designation: Civil Service

June 2014

Representation Unit: Executive and Management Employees


Human Resources Manager


Under general direction, organizes and manages human resources programs and systems to support City Departments including recruitment and selection, organizational development, employment services and employee relations; administers the City's classification and compensation plan; and performs related work as required.

Distinguishing Characteristics

Distinguished from the Human Resources Director Administrator in that the incumbent is not responsible for managing the entire Department Division.  Distinguished from the Human Resources Analyst in that the incumbent has administrative responsibility over a Section.  Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives and to apply concepts, plans and strategies that may deviate from traditional goals and objectives.  The incumbent exercises broad judgement in defining work objectives and determining methods and systems to meet objectives.   Work is reviewed for overall results.

Supervision Exercised/Received

Receives general direction from the Human Resources Administrator; provides direct supervision to professional staff and support staff of the Division.

Examples of Essential Duties

The following duties represent the principal job duties; however, they are not all inclusive.
  • Plans and directs the work of staff including: training, assigning, reviewing, evaluating work performance, coordinating activities, maintaining standards, allocating personnel, selecting new employees, acting on employee problems and recommending employee discipline.
  • Develops and monitors the divisional and departmental budgets and establishes budgetary controls.
  • Develops, implements and evaluates plans, policies and procedures to achieve annual goals and objectives.
  • Assesses and monitors work load, administrative and support systems, and internal reporting relationships.
  • Oversees the selection and recruitment function, provides policy direction and resolves controversial and sensitive recruitment issues.
  • Oversees the preparation and development of classification studies, job audits and special projects. 
  • Supervises and participates in the development and presentation of benefits information programs and activities; coordinates with benefits broker to manage and improve employee benefits.
  • Oversee and manage training activities and programs; develops, reviews and approves training course content and media; assesses the success of training programs.
  • Assists in the negotiation of wages, hours and other terms and conditions of employment; formulate and implement effective bargaining strategies and techniques. 
  • Oversees and participates in a variety of organizational and operational studies; directs the conduct of surveys to determine the City's position in the labor market and identify wage, benefit and working condition trends; recommends modifications to classification and compensation policies and procedures.
  • Advises management and supervisory personnel of disciplinary and performance issues and recommends solutions to personnel problems.
  • Reviews and evaluates the results of discrimination and harassment investigations; develops and approves recommendations for resolution of complaints and allegations.
  • Acts as the Department liaison with internal and external teams, committees, including outside agencies, and the community.
  • Stays abreast of new trends and innovations in the field of Human Resources including benefits administration, sexual harassment, equal employment opportunity (EEO) issues, selection, classification and compensation, labor relations and Human Resource Information Systems.
  • Prepares reports and recommendations for City Council and commission agenda items.
  • Attends and conducts meetings as required.
  • Implements and maintains federal, state and county mandates.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties.
  • Develops and reviews reports and other documents submitted by subordinates.
  • Performs other related duties as required.
  • Qualification Guidelines

    Knowledge of

  • Principles and practices of public personnel administration including job analysis and classification methods, compensation and benefits administration, recruitment and selection, and employee and organizational development.
  • Organizational and management practices as applied to the analysis and evaluation of human resources programs, policies and organizational needs.
  • Laws, rules, regulations, court decisions, and legal interpretation concerning personnel matters such as selection, employment, compensation and fringe benefits.
  • Literature, periodicals, and other resources concerning current trends in personnel administration and employee relations.
  • Legal terminology, practices and procedures for the conduct of administrative hearings.
  • City ordinances and administrative rules and regulations affecting departmental operations and personnel matters.
  • Management and supervisory principles and practices.
  • Principles and practices of budget preparation and administration.
  • Applicable local, State and Federal regulations.
  • High quality customer service methodology and principals.
  • Project management methods and practices.
  • General City operations.

    Ability to

  • Develop, understand, interpret laws and execute rules, regulations, policies and procedures.
  • Plan, organize, assign, coordinate and manage the activities of professional and support staff, and outside contractors.
  • Analyze problems and identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
  • Develop and monitor a divisional budget and establish budgetary controls.
  • Interpret and apply Memoranda of Understanding, City ordinances, and administrative rules and regulations affecting departmental operations and personnel matters.
  • Communicate effectively orally and in writing.
  • Present proposals and recommendations effectively in public meetings.
  • Establish and maintain effective working relationships with the City Council, public officials, other department heads, staff, private and community organizations, and other encountered in the course of work.
  • License or Certificate

    Professional designation or certification from Human Resources associations such as International Public Management Association (IPMA) - Human Resources or the Society for Human Resources Management (SHRM), California Public Employees Labor Relations Association (CALPELRA) is highly desirable.

    Experience and Education

    Any combination of education and experience that provides the required knowledge and skills is qualifying. A typical way of obtaining the necessary knowledge and abilities is:

    Bachelor's Degree from a college or university in Public Administration, Business Administration, Psychology or a related field and four (4) years of progressively responsible professional Human Resources experience which includes at least one (1) year of supervisory experience of a major human resources program.

    Specific and substantial experience, in addition to the four (4) years required, which prepares one to perform the job duties may be substituted for the education on a year for year basis.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions:

    Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area of the office to another; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as data entry and the use of calculators. Tasks require sound and visual perception and discrimination, as well as oral communications ability. Tasks are regularly performed without exposure to adverse environmental conditions.

    Career Ladder Information

    Experience gained in this classification may serve to meet the minimum requirements for promotion to Human Resources Administrator.