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City of Torrance
Class Code: 1317

Class Designation: Civil Service

February 1999

Unit Representation: Certain Full-Time Salaried and Hourly Employees


Human Resources Analyst


Under direction, performs professional level work in one or more personnel functions and human resources programs including classification and compensation, employee relations, benefits, training and professional development and recruitment and selection; and performs related work as required.

Distinguishing Characteristics

This classification encompasses the entry/journey level to the senior level. Assignments at the entry/journey level are generally limited in scope and are set within procedural frameworks established by higher level positions. Work requires the incumbent to exercise some judgment in selecting appropriate established guidelines to follow; significant deviations require prior approval. Interpretation of general administrative or operational policies is necessary. Work is reviewed upon completion for overall results. As experience accrues, the incumbent performs with increasing independence.
Assignments at the senior level perform a full range of complex tasks and work under direction within a framework of established procedures. At this level, incumbents work with only occasional instruction or assistance. Work is reviewed upon completion for overall results. Work involves frequent interpretation of policies, procedures and guidelines, and may involve the development of recommendations consistent with directives, policies and regulations.

Supervision Exercised/Received

Receives direction from a Division Manager or Department Head and may provide functional supervision to lower-level employees, but this task is ancillary to the primary focus of the classification.

Examples Of Essential Duties

The following duties represent the principal job duties; however, they are not all-inclusive.
  • Conducts job analysis for classification studies, prepares revised and new class specifications and makes recommendations regarding compensation; and prepares agenda items for review and approval by the Civil Service Commission and City Council.
  • Conducts compensation and benefit surveys and gathers other related information; and responds to requests for compensation and benefit information from other agencies.
  • Advises employees, staff, supervisors and managers on application and interpretation of personnel policies, practices, procedures, rules, benefits, programs, and memoranda of understanding.
  • Performs research, prepares reports, and recommends action on a variety of personnel and employee relations matters.
  • Assists in employee benefit activities and programs and makes recommendations regarding systems and procedures.
  • Conducts new employee orientation program.
  • Prepares and analyzes data for negotiations with employee organizations and may participate as a member of the City management negotiating team.
  • Assists in conducting investigations and makes recommendations regarding discipline and grievance matters, and harassment and discrimination complaints.
  • Participates in the development, implementation, and evaluation of personnel policies and programs.
  • Assists in developing and coordinating training programs for City employees.
  • Conducts job analysis for selection and recruitment activities; makes recommendations regarding examination components and weights; prepares written, oral and performance tests; and conducts item analysis.
  • Prepares recruitment bulletins, and develops recruitment sources and other recruiting materials.
  • Instructs raters in selection policies and procedures and may conduct interviews.
  • Advises employees and applicants on testing qualifications and requirements and examination procedures.
  • Responds to appeals and protests by candidates or employee groups including presentation of management's recommendations to the Civil Service Commission.
  • Prepares responses to Unemployment Insurance claims and may represent the City at Unemployment Insurance hearings.
  • In addition to the duties listed above, incumbents at the senior level will perform the following:
  • Represents the Department at Civil Service Commission meetings, administrative hearings and presents management's' recommendations.
  • Prepares and analyzes data, makes recommendations regarding personnel matters and procedures for negotiations with employee organizations and participates as a member of the City management negotiating team.
  • Coordinates activities related to employee benefit programs.
  • Develops written, oral, and performance tests; and conducts content and empirical validation studies.
  • Coordinates and develops comprehensive training programs for City employees.
  • Prepares and administers professional contracts for services and approves payment for services and use of allocated funds.
  • Conducts or coordinates investigations in discipline and grievance matters, and harassment and discrimination complaints. 
  • Develops, implements and evaluates personnel policies, procedures and programs.
  • Makes recommendations' regarding departmental systems and procedures, goals and objectives, and short and long range planning.
  • May assign, review and coordinate the work of Human Resources staff; and train other staff members in a variety of areas.
  • Participates as a member on interdepartmental teams and committees as required
  • Keeps abreast of current personnel principles and practices, laws and regulations, and literature.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties:
  • Processes employee benefits at separation.
  • Monitors performance evaluations.
  • Assists in the preparation of the City newsletter.
  • Participate on external committees, boards and task forces etc., as appropriate.
  • Attends meetings, workshops and seminars as required or appropriate.
  • Qualification Guidelines

    Knowledge of:
  • Principles and practices of personnel administration and employee relations including relevant legislation and case law.
  • Principles and practices of public or business administration.
  • Principles and practices of social science and human behavior strategies that can be used to improve organizational performance.
  • Principles and practices of supervision and training.
  • Employee benefit components and programs and the Public Employees Retirement System (PERS).
  • Applicable local, State and Federal laws and regulations.
  • Job analysis methods and techniques.
  • Principles and practices of test development including written, performance and oral components of tests.
  • Mathematics as applied to personnel work including calculation of percentages, averages, medians, and statistics used in testing.
  • Research and report writing methods and techniques.
  • Computer software applications related to data analysis and report preparation.
  • City codes and ordinances, and administrative rules and regulations affecting departmental operations.
  • Public relations and customer service techniques, including telephone etiquette.
  • City and Department Mission including strategic goals and objectives.
  • General City operations.
  • Ability to:
  • Collect, analyze and interpret data including classification and salary and benefit information.
  • Develop and prepare clear, concise, and comprehensive studies, reports, and agenda items.
  • Identify critical elements of occupations and translate those into test items.
  • Perform mathematical computations including calculation of percentages, averages, medians, and apply and interpret statistics used in testing.
  • Interpret and apply Memoranda of Understanding, City ordinances and administrative rules and regulations affecting departmental operations and personnel matters.
  • Research, evaluate and recommend policies and programs to comply with state laws and regulations.
  • Communicate effectively orally and in writing including making effective oral presentations to City Commissions, the City Council and other groups.
  • Establish and maintain effective working relationships with City employees, City Commissioners, public officials, private and community organizations and the public.
  • Learn and utilize new skills and information to improve job performance and efficiency.
  • Exercise judgment and tact in the application of rules, regulations, policies, and procedures in dealing with others in difficult or sensitive situations.
  • Shift priorities as departmental workload demands require.
  • Maintain confidentiality and exercise sound judgment.
  • License Required

    None required.

    Education and Experience

    Any combination of education and experience that would have provided the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: Graduation from a college or university with a Bachelor's degree in industrial/organizational psychology, public or business administration, political science, or a related field and two years of experience in one or more of the following personnel areas: classification and compensation, benefits, employee relations, recruitment and selection, training, and personnel policy and procedure development.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions. Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area to another; requires sufficient hand/eye coordination to perform repetitive movements, such as typing, filing, and the use of commonly used office machines and supplies; may involve extensive VDT exposure. Tasks require visual perception and discrimination as well as oral communications ability.

    Career Ladder Information

    Experience gained in this classification may serve to meet the minimum requirements for promotion to Human Resources Manager or Civil Service Manager.