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City of Torrance
Class Code: 2000

Class Designation: Civil Service

June 2001

Representation Unit: Executive and Management Employees 


General Services Director


Under general administrative direction, plans, organizes, and directs the operations of the General Services Department. The operations include the management of the maintenance and repair of city facilities, property management functions for Cultural Arts Center facilities and the airport facilities, management of fleet services and the warehouse, and the management of reprographic and mail distribution services. Represents the Department to the City Council and the community, and performs related work as directed.

Distinguishing Characteristics

The General Services Director is distinguished from other department heads in the specific areas of responsibility as described in the Definition section and is distinguished from Division Heads and supervisors in that the incumbent is responsible for managing the entire department rather than a specific division or section. The incumbent is directly responsible to the City Manager for the performance of duties. Work is accomplished within a broad framework, with sole authority and responsibility for a broad service area. Discretion is involved in applying goal and policy statements and in resolving complex organizational and service delivery problems.

Supervision Exercised/Received

Receives general administrative direction from the City Manager: exercises direct supervision over Division Managers, professional-level positions and office support personnel.

Examples of Essential Duties

The following duties represent the principal job duties; however, they are not all-inclusive.
  • Directs the operations of the General Services Department, which includes management of the maintenance and repair of City facilities, property management for the Cultural Arts Center facilities and airport facilities, management of the repair and servicing of vehicles and equipment, and management of the warehouse and management of reprographic and mail distribution services.
  • Plans, organizes, directs, and evaluates the performance of managers and their assigned staff.
  • Provides leadership and works with managers to develop and retain highly competent staff through selection, compensation, training and management practices which support the City's mission and values.
  • Approves the development of long range maintenance and preventive maintenance schedules for City facilities, structures and equipment.
  • Coordinates the development of contracts with outside agencies to perform certain on-going and one-time maintenance projects.
  • Reviews and approves the analysis of bids and the preparation of necessary reports and preparatory procedures to the awarding of bids.
  • Reviews, edits and approves technical reports, correspondence, agenda material and staff recommendations for City Council.
  • Directs the preparation of the Department budget and monitors expenditures in accordance with the City Charter and City ordinances.
  • Represents the Department in administrative hearings and participates in the grievance process as appropriate.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties:
  • Performs related duties as required.
  • Qualification Guidelines

    Knowledge of
  • Management, supervisory and personnel principles and practices including selection, training, evaluation and discipline.
  • Principles and practices of building maintenance and repair, including custodial related maintenance.
  • Cost analysis and the budget process and preparation in a public agency.
  • Principles and practices used in a reprographics operation.
  • Methods, principles and procedures used in the management and operation of public facilities.
  • Project management practices and methods.
  • Management and supervisory principles and practices.
  • Employee relations including the meet and confer process, grievance procedures and contract interpretation and administration.
  • Hazards and generally accepted safety standards.
  • City ordinances and administrative rules and regulations affecting departmental operations and personnel matters.
  • General City operations.
  • Ability to
  • Plan, organize and direct the activities of the department staff including selection, training, counseling, discipline and processing of grievances.
  • Monitor and coordinate diverse maintenance activities.
  • Monitor a preventive maintenance program.
  • Make effective formal presentations at City Council meetings, Commission meetings, and public functions.
  • Analyze problems and make sound recommendations.
  • Communicate effectively both orally and in writing.
  • Prepare, coordinate and administer the department budget.
  • Establish and maintain effective working relationships with the City Council, public officials other department heads, staff, private and community organizations, and other encountered in the course of work.
  • Manage the rental and leasing procedures for public facilities.
  • Interpret and apply Memoranda of Understanding, City ordinances, and administrative rules and regulations affecting departmental operations and personnel matters.
  • Understand applicable Federal and State laws and regulations.
  • Keep abreast of current development in legislation and trends, which may effect the City and/or Department.
  • Utilize a computer and other office equipment.
  • License or Certificate

    None required.

    Education and Experience

    Any combination of education and experience that would provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

    Six years of progressively responsible experience in public administration, which includes at least three of the following areas: 1) property management and leasing; 2) budget preparation and administration; 3) customer service oriented programs; 4) contract administration 5) building maintenance and repair or 6) vehicle and equipment maintenance and repair. At least three of the years must include management responsibility for a major function or division.

    Graduation from a college or university with a bachelor's degree in public administration, business administration or a closely related field.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions:

    Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area of the office to another; requires sufficient hand/eye coordination to use standard office equipment. Tasks require visual perception and discrimination, as well as oral communications ability; may require the ability to operate a motor vehicle. Tasks regularly performed without exposure to adverse environmental conditions.

    Career Ladder Information

    Experience gained in this classification may serve to meet the minimum requirements for promotion to City.