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City of Torrance
Class Code: 2002

Class Designation: Civil Service

April 1999

Representation Unit: Executive and Management Employees

Facility Operations Manager


Under general direction, manages the activities of the Facility Operation Division to ensure efficient administrative, business, and property management functions for the Cultural Arts Center, Airport, City Yard and Central Services function; and performs related work as required.

Distinguishing Characteristics

The Facility Operations Manager is distinguished from the General Services Director in that the Facility Operations Manager does not have responsibility for the entire Department, and is distinguished from lower level supervisors in that the supervisors do not have administrative responsibility over a division of the department. Work is performed within a broad framework of general policy. The incumbent exercises broad judgment in defining work objectives and determining methods and systems to meet objectives. Work is reviewed for overall results.

Supervision Exercised/Received

Receives general direction from the General Services Director; exercises direct supervision over supervisors and subordinate personnel.

Examples of Essential Duties

The following duties represent the principal job duties; however, they are not all inclusive.
  • Plans, assigns, coordinates and manages the operations and staff of a major division of the General Services Department.
  • Plans and directs the work of staff including training, assigning work, planning and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, acting on employee problems and recommending employee discipline.
  • Monitors staff's performance, and coaches for improvement and development.
  • Develops, implements and evaluates Division and Department plans, policies, and procedures to achieve annual goals, objectives, and work standards.
  • Develops, administers and monitors the division and program budgets.
  • Develops and reviews the marketing and promotion of the services of the Center.
  • Develops standards for quality customer service practices by formulating assessment techniques and making recommendations for improvement.
  • Responds to complaints or questions regarding the facility operations and takes appropriate action to resolve problems.
  • Represents the division on various boards and commissions.
  • Prepares a variety of written reports, agenda items, and other materials; reviews and edits reports prepared by support staff.
  • Represents the General Services Director as assigned in specified areas.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties:
  • Performs related duties as required.
  • Qualification Guidelines

    Knowledge of
  • Management and supervisory principles and practices including supervision and employee relations;
  • Budget preparation and administration;
  • Generally accepted accounting principles and standards;
  • Principles and practices of program administration;
  • Advertising, marketing, and public relations techniques and strategies;
  • Scheduling procedures for multiple events and activities;
  • Facility rental operations and maintenance procedures;
  • Personal computers and computer software programs currently in use by the City;
  • English usage, spelling, grammar and punctuation.
  • Ability to
  • Ensure compliance with laws, rules, regulations, contracts and leases pertinent to the facility operations;
  • Interpret and apply Memoranda of Understanding, City ordinances and administrative rules and regulations affecting departmental operations and personnel matters.
  • Supervise subordinates including training, assigning, monitoring and evaluating work, counseling and disciplining staff and processing grievances.
  • Prepare and administer the division budget;
  • Analyze complex issues, evaluate alternative solutions, develop sound conclusions and recommend a course of action.
  • Establish and maintain effective working relationships with City employees, City Commissioners, public officials, private and community organizations and the public.
  • Exercise tact and deal effectively with representatives from other City departments, related Center Commissions, the Foundation, other jurisdictions and the public;
  • Communicate effectively both orally and in writing;
  • Utilize word processing and other computer software currently in use by the City.
  • License or Certificate

    Must possess and maintain an appropriate, valid California driver's license.

    Education and Experience:

    Any combination of education and experience that provides the required knowledge and skills is qualifying. A typical way of obtaining the necessary knowledge and abilities is:
    Graduation from an accredited college or university with a bachelor's degree in business administration, finance, accounting or closely related field and three years of progressively responsible experience in accounting or bookkeeping which includes at least one year of experience supervising the business activities for a multi-disciplinary cultural and performing arts facility of comparable size to that of the City of Torrance Cultural Arts Center.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions:
    Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area of the office to another; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as data entry and the use of calculators. Tasks require sound and visual perception and discrimination, as well as oral communications ability. Tasks are regularly performed without exposure to adverse environmental conditions.

    Career Ladder Information

    Experience gained in this classification in addition to training and coursework may serve to meet the qualification guidelines for General Services Director.