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City of Torrance
Class Code: 9020
Class Designation: Non-Civil Service/At-Will

August 2005 (Revised)

Representation Unit: Executive and Management Employees 


Cultural Services Manager

Position Summary

Under general direction, develops, administers, and coordinates the Cultural Services Division, focusing on quality arts education that enhances the personal growth and enrichment of the individual; and performs related work as required.
Reporting Relationships
Receives direction from the Community Services Director; and supervises lower level staff.  This position supervises individuals holding civil service and civil service exempt positions.

Job Duties

  • Plans, organizes, develops, and coordinates the operations of the Cultural Services Division and enhances the community's opportunity for higher level education in the arts through the concept of an arts academy;
  • Expands and enhances both the quantity and quality of the recreational, performing, and visual arts classes offered at the Cultural Arts Center;
  • Manages the cost of classes to reduce the subsidy without compromising quality;
  • Generates revenues needed to financially support the cultural arts classes offered;
  • Facilitates and oversees both non-profit and for-profit cultural classes provided by other groups in the community;
  • Plans and schedules an annual master calendar of classes and activities for City, school, and community programs;
  • Coordinates the schedules of all classes offered by the City and other community organizations;
  • Recruits and selects highly qualified performing and visual arts instructors;
  • Markets and promotes the opportunities available through the arts academy;
  • Encourages and develops partnerships between arts organizations;
  • Attends Cultural Arts Commission Meetings; regularly meets with charter clubs (e.g., Craftsman Guild, Artist Guild, Fencing Club) and other art based community groups to obtain input and provide information about City cultural classes and activities;
  • Supervises staff which includes instructing, assigning, planning and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, acting on employee problems, selecting new employees and implementing employee discipline. Providing training, advice and assistance as needed;
  • Prepares a variety of written reports, agenda items, and other materials including charts and graphs;
  • Develops and implements division policies and procedures;
  • Assesses monetary needs; prepares and administers the division budget;
  • Performs related duties as assigned. 
  • Knowledge and Abilities:

    Knowledge of
  • All forms of performing and visual arts;
  • Theories, operational practices, and trends in fine arts class administration;
  • Financial planning and program cost reduction methods;
  • Advertising, marketing, and public relations strategies;
  • Complex scheduling procedures for classes and activities;
  • Principles and practices of supervision and training;
  • Principles and practices of office management, and uses of office equipment and software applications;
  • Principles and practices of budget preparation;
  • Applicable local, State and Federal laws and regulations;
  • Professional public relations skills, principles and practices, including written communication and oral presentation.
  • English usage, spelling, grammar and punctuation;
  • City codes and ordinances, and administrative rules and regulations affecting departmental operations;
  • Public relations and customer service techniques, including telephone etiquette;
  • City and Department Mission including strategic goals and objectives;
  • General City operations. 
  • Ability to
  • Develop and implement long range program goals that respond to the cultural needs of the community;
  • Demonstrate an awareness and sensitivity to the art community's issues;
  • Effectively work with community arts organizations and negotiate contracts and partnerships for their delivery of cultural arts classes;
  • Identify appropriate recruiting sources and select skilled cultural and fine arts classroom instructors;
  • Establish and maintain effective working relationships with City employees, City Commissioners, public officials, private and community organizations and the public;
  • Prepare and organize data for professional reports and/or presentations using various research resources and modern software applications including word processing, spreadsheet, presentation, and database;
  • Collect data and conduct analysis, and compute, interpret and compile statistics;
  • Determine appropriate facility requirements for performing and visual art classes;
  • Coordinate fine art class schedules with other City offered classes to minimize facility use conflicts;
  • Approach and solve problems in a creative and innovative manner;
  • Supervise subordinates including training, assigning, monitoring and evaluating work, counseling and disciplining staff, and processing grievances;
  • Communicate clearly and concisely, both orally and in writing;
  • Utilize word processing and spreadsheet computer programs currently used by the City;
  • Plan, organize and direct programs or projects. 
  • Education and Experience

    Any combination of education and experience that provides the required knowledge and skills is qualifying.  A typical way of obtaining the necessary knowledge and abilities is:
    Graduation with a Bachelor's degree with major course work in the arts and business or a related degree; and five years of progressively responsible professional experience administering cultural and fine arts community programs including supervising professional and support staff.  Experience working in the public sector is desirable.
    Special Requirements
    Performance of the essential duties of this position includes the following physical demands and/or working conditions.
    Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area to another; requires sufficient hand/eye coordination to perform repetitive movements, such as typing, filing, and the use of commonly used office machines and supplies; may involve extensive VDT exposure.  Tasks require visual perception and discrimination as well as oral communication ability.