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City of Torrance
Class Code: 5537
Class Designation: Civil Service
June 2000
(Revised)
Representation Unit:Torrance Professional &
Supervisory Assoc.
 
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Communications Supervisor - Wireless

Definition

Under direction, supervises personnel involved in the installation, service and maintenance of the City's wireless radio and related communications system; develops specifications, makes recommendations and oversees the implementation of the City's radio communications system and/or elements of the system; and performs related work as required.

Distinguishing Characteristics

Distinguished from the Communications Manager in that the incumbent is not responsible for planning, organizing and directing the Communications Division. Distinguished from the Communications Supervisor - Telecommunications in that the incumbent does not supervise the operation, installation, and maintenance of the City's telephone system. Distinguished from the Wireless Technician in that the incumbent does not primarily work with the tools of the trade in maintaining the radio and telephone communications system. Incumbents perform a full range of complex tasks and works under direction within a framework of established procedures. Work is judged primarily on overall results with great latitude in determining work methods and assignment requirements. Work may require the development of recommendations consistent with directives, policies and regulations.

Supervision Exercised/Received:

Receives supervision from the Communications Manager; exercises direct supervision over subordinate personnel.

Examples of Essential Duties

The following duties represent the principal job duties; however, they are not all inclusive.
  • Plans, schedules, assigns, and evaluates personnel involved in the installation, service and maintenance of the City's two-way radio infrastructure, mobile and portable radio equipment, voice logging and distribution equipment, fixed and mobile public address systems, and related ancillary communication systems.
  • Supervises staff; supervisory duties include instructing, assigning, planning and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, acting on employee problems, selecting new employees and implementing employee discipline. Providing training, advice and assistance as needed.
  • Oversees and coordinates day-to-day service and maintenance operations of the drive-in service center, off-site locations, and mobile service capabilities.
  • Establishes program procedures and policies for the staff, and enforces safety regulations and practices for the installation, maintenance and operation of all systems supported.
  • Manages the radio program's budget throughout the fiscal year, audits expenditures, and prepares budgets for subsequent years. Assists in managing capital project budgets for those projects related to wireless communications.
  • Provides technical research, project management and consultant-type services to all City departments in areas pertaining to existing and new wireless technologies.
  • Provides technical (theory and equipment) training to in-house staff on new and existing equipment or systems; and provides operational training to City departments.
  • Coordinates internal assignment of City's radio frequency resource, evaluates licensing issues such as those pertaining to adjacent and co-channel usage, and facilitates mutual-aid compatibility with other agencies.
  • Monitors and takes appropriate corrective actions to insure that the City complies with Federal Communications Commission (FCC), Federal Aviation Administration (FAA) and other applicable agency rules and regulations.
  • Represents the City within professional and government groups such as the FCC, FAA, Public Utilities Commission (PUC), and Association of Public Safety Communications Officers (APCO).
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties.
  • Maintains paper and electronic inventory database(s) for all communications-related equipment.
  • Interacts with vendors to purchase replacement or new equipment as necessary in support of maintenance or project activities.
  • Prepares and maintains technical, budgetary, personnel and activity reports and records both in paper and electronic format.
  • Maintains FCC licenses by filing for renewal and updating records as needed.
  • Operates and utilizes computer equipment and office automation software.
  • Performs related duties as required.
  • Qualification Guidelines

    Knowledge of

  • Principles and procedures for the installation, operation, maintenance, and repair of two-way radio, microwave, analog recording devices, and audio visual equipment.
  • Principles related to telephone and radio communications interface.
  • Principles of supervision, training and employee relations.
  • Personal computers and peripheral equipment including operating systems and software currently in use by the City.
  • Basic computer operation functions, data communications equipment and networks.
  • City policies and procedures affecting departmental operations.
  • General City operations.
  • Safety procedures and practices related to radio communication systems.
  • Federal, state and local regulations pertaining to radio communications systems.
  • Ability to

  • Supervise subordinates including training, assigning, monitoring and evaluating work, counseling and disciplining staff, and processing grievances.
  • Read, interpret and apply information contained in schematics, blueprints, technical manuals, as-built documentation, and manufacturer's equipment literature.
  • Prepare and recommend preliminary budgetary information.
  • Analyze information, problems and procedures to define the problem or needs, identify patterns, tendencies and relationships, formulate logical conclusions, recognize and suggest alternatives.
  • Prepare and present accurate and timely reports.
  • Plan, analyze, coordinate and assist in the development of the City's communication system focusing on strategic needs, priorities and resources.
  • Establish and maintain effective working relationships with City employees, City Commissioners, public officials, private and community organizations and the public.
  • Communicate effectively both orally and in writing.
  • Make effective public presentations.
  • Learn and utilize new skills and information to improve job performance and efficiency.
  • License or Certificate

    Must possess a valid appropriate California driver's license. A valid FCC General, First or Second class Radiotelephone Operator's License or NABER or APCO certification is desirable.

    Education and Experience

    Any combination of education and experience that would have provided the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:
    High school graduation or equivalent. Five years of recent technical experience in the installation, maintenance and repair of radio-related communications equipment. Experience as a supervisor, senior or lead person involved in the installation, maintenance and repair of two-way, fixed and mobile radio communications equipment is desirable.

    Special Requirements

    Requires frequent walking and standing; some lifting and carrying objects of moderate weight (12-20 pounds); some climbing of radio towers; and/or the operation of vehicles, office, shop, or hand tools in which manipulative skills and hand-eye coordination are important ingredients of safe and/or productive operations. Tasks are regularly performed without exposure to adverse environmental conditions.

    Career Ladder Information

    Experience gained in this classification in addition to training and coursework may serve to meet the qualification guidelines for Communications Manager.