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City of Torrance
Class Code: 5536
Class Designation: Civil Service
June 2000
Representation Unit: Torrance Professional &
Supervisory Assoc.

Communications Supervisor - Telecommunications


Under direction, supervises personnel involved in the operation, installation, maintenance activities of the telecommunications system; develops short and long range plans for the telecommunications system; and performs related work as required.

Distinguishing Characteristics

Distinguished from the Communications Manager in that the incumbent is not responsible for planning, organizing and directing the Communications Division. Distinguished from the Communications Supervisor - Wireless in that the incumbent does not supervise personnel involved in the installation, service and maintenance of the City's wireless radio and related communications system. Distinguished from Telecommunications Technician in that incumbent does not work with the tools of the trade in maintaining the City's telecommunications systems. Incumbents perform a full range of complex tasks and work under direction within a framework of established procedures. Work is judged primarily on overall results with great latitude in determining work methods and assignment requirements. Work may require the development of recommendations consistent with directives, policies and regulations.

Supervision Exercised/Received:

Receives supervision from the Communications Manager; exercises direct supervision over subordinate personnel.

Examples of Essential Duties

The following duties represent the principal job duties; however, they are not all inclusive.
  • Plans, schedules, assigns, and evaluates personnel involved in operation, installation, maintenance activities of the telecommunications system
  • Supervises staff; supervisory duties include instructing, assigning, planning and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, acting on employee problems, selecting new employees and implementing employee discipline. Providing training, advice and assistance as needed.
  • Recommends design specifications for implementation of system software and hardware configuration for telephone and Voicemail systems and projects.
  • Evaluates and audits system programs and operating criteria, conducts system design, modification, fault analysis and troubleshooting in the support and maintenance of the City's PBX and Voicemail systems.
  • Manages all telecommunications services including repairs, new service and change order activity; reviews telecommunications billing and contracts to ensure that services are rendered, charges are accurate per billing rates, and payments are authorized.
  • Researches and authorizes orders for equipment and services; assigns and reviews work of service technicians, vendors and contractors in order to ensure timely and effective service.
  • Coordinates with representatives of City departments, and other agencies to plan for the expansion, installation and maintenance of the telecommunications systems in accordance with the City needs.
  • Prepares and analyzes data and reports to provide information and/or recommendations regarding the operation, use of and/or expansion or maintenance of the telecommunications systems.
  • Instructs or coordinates instruction for City employees on the efficient use of telecommunications equipment and features to promote cost containment.
  • Coordinates all network backbone and station cabling such as Fiber Optic and Category 5, conducts testing, selection and oversight of maintenance and installation in all aspects of wiring and cabling.
  • Keeps abreast of current principles and practices, technology, regulations and literature that apply to telecommunications systems and projects.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties.
  • Creates and maintains databases, electronic drawings and plans as required
  • Works with Disaster Preparedness groups (internal and external) and provides information and recommendations regarding the City's telecommunications.
  • Sets-up and monitors technical meetings on chronic problems involving the local phone companies.
  • Meets with users to follow-up on complaints of poor service and/or equipment operation.
  • Reads, interprets and enforces service and sales contracts.
  • Performs related duties as required.
  • Qualification Guidelines

    Knowledge of

  • Principles and practices involved in the installation, repair, operation and maintenance of PBX telecommunications equipment in a campus environment.
  • Principles of supervision, training and employee relations.
  • Types and uses of telephone equipment and voicemail systems and services available from local telephone companies including procedures, roles, responsibilities, and terminology.
  • Types and uses of voice and data cabling present in a commercial and campus environment including inside and outside plant cabling as well as all common types of station cable such as Category 5 and Fiber Optic related systems and projects.
  • Safety procedures and practices related to telecommunication systems.
  • Federal, state and local regulations pertaining to telecommunications systems.
  • Personal computers and peripheral equipment including, operating systems and software currently in use by the City.
  • Basic computer operations functions, data communications equipment and networks, and software and hardware characteristics of systems and peripherals
  • General City operations.
  • City policies and procedures affecting departmental operations.
  • Ability to

  • Supervise subordinates including training, assigning, monitoring and evaluating work, counseling and disciplining staff, and processing grievances.
  • Establish and maintain effective working relationships with representatives from telephone companies and City departments.
  • Analyze information, problems and procedures to define the problem or needs, identify patterns, tendencies and relationships, formulate logical conclusions, recognize and suggest alternatives.
  • Prepare and recommend preliminary budgetary information.
  • Prepare and present accurate and timely reports.
  • Plan, analyze, coordinate and assist in the development of the City's communication system focusing on strategic needs, priorities and resources.
  • Communicate effectively both orally and in writing including making effective public presentations.
  • Coordinate and manage multiple long-term and short-term telecommunications projects involving other departments, vendors and contractors.
  • Read and understand telecommunications systems documentation such as key sheets, floor plans and blueprints, telephone bills and customer service records.
  • Learn and utilize new skills and information to improve job performance and efficiency.
  • License or Certificate

    Must possess a valid appropriate California driver's license.

    Education and Experience

    Any combination of education and experience that would have provided the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:
    Graduation from college or university with a Bachelor's degree in business or public administration, computer science or a related field and two years of recent telecommunications experience in one or more of the following: administration of telecommunications maintenance and repair services; planning, installation, improvement, and expansion of telecommunications service; ordering analog and digital telecommunications services and basic contract administration.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions.
    Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area to another; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as data entry and the use of calculators. Tasks require sound and visual perception and discrimination, as well as oral communications ability. Tasks are regularly performed without exposure to adverse environmental conditions.

    Career Ladder Information

    Experience gained in this classification in addition to training and coursework may serve to meet the qualification guidelines for Communications Manager.