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City of Torrance
Class Code: 5538

Class Designation: Civil Service

April 2000

Representation Unit: Executive and Management Employees

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Communications Manager

Definition:
Under general direction, manages the activities of the Communications Division including the development, implementation and maintenance of a master plan for communications involving telecommunications, wireless/radio, and data communications as related to wide-area network (WAN) operations; and performs related work as required.

Distinguishing Characteristics

The Communications Manager is distinguished from the Information Technology Director in that the Communications Manager does not have responsibility for the entire department, and is distinguished from lower level supervisors in that the supervisors do not have administrative responsibility over a division of the department. Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives and to apply concepts, plans and strategies that may deviate from traditional methods and practices.  Work is reviewed for overall results.

Supervision Exercised/Received

Receives general direction from the Information Technology Director, exercises direct supervision over supervisors and subordinate personnel.

Examples Of Essential Duties

The following duties represent the principle job duties; however, they are not all inclusive.
  • Manages the work of professional information technology division personnel including: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training, acting on employee problems, and recommending and implementing employee discipline;
  • Monitors staff's performance, and coaches for improvement and development;
  • Develops and implements division policies, procedures and objectives;
  • Plans, organizes and manages the service and support programs for the City's telecommunications system, wireless/radio communication systems, and wide-area data communications network;
  • Develops short and long range communication plans in accordance with assessed needs and in compliance with the Federal Communications Commission (FCC) and other regulatory agency requirements;
  • Petitions the FCC regarding additions or changes in radio frequency to solve wireless communication problems;
  • Reviews research and progress reports on communications activities to forecast trends, gauge accomplishments, and take appropriate action to achieve division, client and City goals;
  • Develops and administers the annual budget for the Communications division;
  • Oversees division personnel that provide wireless/radio communications and telecommunications services to the City's safety and local government agencies on a 24-hour, 365-day a year basis;
  • Acts as the City's liaison on communications matters with other federal, state and local agencies and represents the Department on communications matters and communication planning before the City Council, or Federal, State or other governmental agencies;
  • Keeps abreast of current communications principles and practices, regulations and literature that apply to City projects.
  • Examples Of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principle job duties.
  • May participate in emergency call out and after hour support coordination;
  • Participates in EOC operations as needed;
  • Participates in City teams that may not be technology related;
  • Performs related duties as required.
  • Qualification Guidelines

    Knowledge of
  • Principles and practices of communications planning for wireless/radio communications, telecommunications and data communications systems;
  • Management and supervisory principles and practices including the training, evaluation and discipline of employees.
  • Types and uses of wireless/radio, data networking and telephone equipment;
  • National, State and local regulations pertaining to communications systems including the Federal Communications Commission (FCC), Federal Aviation Administration (FAA), and Public Utilities Commission (PUC);
  • Hazards and safety principles involved in wireless/radio, data communications and telecommunications installation, maintenance and repair;
  • Industry practices regarding electronic security of the City's wide-area network (WAN), radio backbone systems, telephone system and voice mail system;
  • Telecommunication carriers (both local and long distance), Internet service providers, tower and communication facility contractors, and technical service sources;
  • Financial techniques for large capital purchases and management accounting principles for project management;
  • Principles of budget preparation;
  • Theories related to wireless/radio communications, telecommunications and data network communications;
  • City ordinances and administrative rules and regulations affecting departmental operations and personnel matters;
  • General City operations.
  • Ability to
  • Supervise subordinates including training, assigning, monitoring and evaluating work, counseling and disciplining staff and processing grievances;
  • Assess, analyze, forecast, and make recommendations regarding the City's communications systems and functions;
  • Develop clear, concise and comprehensive studies, reports, and agenda items;
  • Communicate effectively orally and in writing; make effective oral presentations to City Commissions, the City Council and other groups;
  • Establish and maintain effective working relationships with City employees, City Commissioners, public officials, and the public;
  • Prepare and monitor divisional budget and financial plan for the City's communications systems;
  • Develop, and implement the communications disaster plan;
  • Coordinate the Communications staff during an emergency situation for the City's Emergency Operations Center (EOC);
  • Perform cost-benefit analysis of competing communications technologies and products;
  • Develop Requests for Proposals/Information (RFP's/RFI's) related to communications systems or services;
  • Negotiate project or maintenance contracts on behalf of the City, department or supported clients;
  • Utilize a computer and other office equipment.
  • License or Certificate

    Must possess and maintain an appropriate valid California driver's license. Certification in LAN and/or WAN networking related to current technologies utilized by the City is highly desirable.

    Education and Experience

    Any combination of education and experience that would have provided the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:
    Graduation from a college or university with a Bachelor's degree in public or business administration, computer science, communications or a related field and four to six years of experience in managing, planning and implementing telecommunications, data communications networks, and/or wireless/radio communications systems which includes experience with radio frequencies, phone switching equipment, wide-area networks or high speed digital telephone lines similar in complexity to those currently in use by the City. Two years of experience must have been in a lead or technical supervisory capacity.

    Special Requirements

    Requires the ability to exert a small amount of physical effort in sedentary to light work; requires sufficient hard/eye coordination to perform semi-skilled repetitive movements, such as use of a computer keyboard and calculators.  Tasks require sound and visual perception and discrimination, as well as oral communications ability.  Tasks are regularly performed without exposure to adverse environmental conditions.

    Career Ladder Information

    Experience gained in this classification may serve to meet the qualification guidelines for Information Technology Director.