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City of Torrance
Class Code: 1325
Class Designation: Civil Service

June 2014

Representation Unit: Executive and Management Employees


Civil Service and Employee Development Manager


Under general direction, assists in planning, organizing an directing the personnel functions assigned to the Civil Service Commission through the City Charter, ordinances and resolutions of the City; acts as advisor to the Civil Service Commission; develops, plans, organizes and monitors the implementation of the City's Equal Opportunity plan; develops, plans, organizes and monitors the City-wide training and employee organizational development plan; and performs other duties as required. 

Distinguishing Characteristics

The Civil Service Manager is directly responsible to the Civil Service Commission and is under the general direction of the City Manager for the performance of duties.  Distinguished from the Human Resources Administrator in that the incumbent is responsible for managing Civil Service Commission agendas and implementing Commission policy within the City of Torrance.  Discretion is involved in applying Commission policy and in resolving complex organizational problems.

Supervision Exercised/Received

Receives general direction from the City Manager; exercises direct supervision over professional and office support staff.

Examples Of Essential Duties

The following duties represent the principal job duties; however, they are not all inclusive.
  • Assists the Civil Service Commission in planning, organizing and directing those personnel functions assigned to the Civil Service Commission through the City Charter, ordinances and resolutions of the City.
  • Prepares recommended changes in rules, policies, procedures or standards for presentation to the Civil Service Commission.
  • Acts as Secretary of the Civil Service Commission and Employee Relations Committee.
  • Acts as the official upon whom all notices, requests for hearings, complaints, and various official documents pertaining to the jurisdiction of the Civil Service Commission shall be served or filed.
  • Promulgates, maintains and certifies eligible lists.
  • Prepares the agenda for and attends Civil Service Commission and Employee Relations Committee meetings.
  • Receives and reviews requests for hearings and appeals, schedules pre-hearings, hearings and directs the preparation of exhibits and facilitates hearing appeal process.
  • Receives recommendations on classification reports and assists the Civil Service Commission in evaluating such recommendations.
  • Advises the Civil Service Commission, Employee Relations Committee and City Manager in the interpretation of Civil Service rules and regulations, memoranda of understanding, City policy and procedure and applicable state and federal laws and regulations.
  • Prepares and monitors the Civil Service Commission budget.
  • Prepares Civil Service Commission reports and maintains various records and files.
  • Supervises staff; develops, administers and monitors the division budget.
  • Coordinates and administers the Volunteer Program, including internal training, communication, and public relations.
  • Administers, organizes, implements, updates and monitors the activities and functions of the Equal Employment Opportunity Program; prepares utilization analyses, trends, and data relating to the EEO program; transmits changes and information pertaining to EEO programs to all appropriate parties.
  • Conducts workforce analysis to prepare for current and future staffing needs.
  • Recommends, develops, executes, monitors and evaluates recruitment and marketing strategies to ensure the City is well positioned to attract and retain top talent.
  • Works with the Human Resources Division and other departments regarding the recruitment and retention of employees and identifies and assists in developing a variety of resources for recruitment.
  • Acts as a resource to all departments, providing professional training, consultation and facilitation to management and staff.
  • Identifies appropriate programs and instructors to provide training, coaching and support to managers and employees in using new approaches, tools, processes, and techniques.
  • Prepares requests for proposal for training, evaluates bids and products, makes recommendation for selection, evaluates and monitors quality of vendor or contract services.
  • Serves as a liaison with training consortiums.
  • Performs assessment of City-wide training needs, projects current and future training needs, related costs, and deliverables and makes recommendations for changes to existing programs.
  • Coordinates with Human Resources and City Departments to develop and implement new training and apprenticeship programs to meet staffing needs.
  • Analyzes data and identifies trends; summarizes data and prepares reports; conducts research and maintains current knowledge of applicable laws and regulations as well as maintains an awareness of new trends and advances in the profession; maintains professional affiliations; attends workshops and training sessions as appropriate.
  • Keeps abreast of court decisions, legislation, and legal issues which affect equal employment opportunities and advises City management as appropriate.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties.
  • Participate on external committees, boards and task forces, etc.; as appropriate.
  • Attends meetings, workshops and seminars as required or appropriate.
  • Performs other related duties as required.
  • Qualification Guidelines

    Knowledge of

  • Principles and practices of a merit-based career system of employment including recruitment and selection, classification and compensation.
  • Provisions of the Municipal code, City ordinances, administrative rules and regulations related to the Civil Service system.
  • Current trends in the field of EEO issues and compliance, and in the employment of protected classes; methods and techniques of promoting equal opportunity; methods of compiling and presenting data.
  • Meyers-Milias-Brown Act pertaining to employee relations and the Brown Act pertaining to public meetings and other applicable State and Federal regulations.
  • Legal terminology, practices and procedures for the conduct of administrative hearings.
  • Laws, rules, regulations, court decisions, and legal interpretation concerning personnel matters.
  • Public sector disciplinary processes and unfair employee relations practices charges.
  • Mathematics as applied to personnel work including calculation of percentages, averages, medians, and statistics used in testing.
  • City ordinances and administrative rules and regulations affecting departmental operations and personnel matters.
  • Research and report writing methods and techniques.
  • Computer software applications related to data analysis and report preparation.
  • Principles and practices of budget preparation and administration.
  • Applicable local, State and Federal regulations.
  • Management and supervisory principles and practices.
  • Budget preparation principles.
  • General City operations.
  • Ability to

  • Plan, organize, assign, coordinate and manage the activities of staff and outside contractors.
  • Understand and carry out directions of the City Manager, Civil Service Commission and City Council.
  • Analyze data and identify trends and make recommendations regarding the Equal Employment Opportunity program.
  • Perform and supervise the collection, interpretation and evaluation of data.
  • Define problem areas, use principles of inductive and deductive reasoning and validate conclusions, define and select alternatives.
  • Supervise, monitor and evaluate the work of professional and paraprofessional staff.
  • Learn and apply laws, regulations, procedures, and practices related to administration of appointed commissions including public meeting requirements, reporting, etc.
  • Conduct meetings in compliance with the Brown Act.
  • Prepare reports and maintain records.
  • Develop and monitor a budget and establish budgetary controls.
  • Communicate effectively orally and in writing.
  • Develop, understand, interpret laws and execute rules, regulations, policies and procedures.
  • Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
  • Think globally and carry out complex projects independently.
  • Present proposals and recommendations effectively in public meetings.
  • Establish and maintain effective working relationships with the City Council, public officials, other department heads, staff, private and community organizations, and others encountered in the course of work.
  • Interpret and apply Memoranda of Understanding, City ordinances, and administrative rules and regulations affecting departmental operations and personnel matters.
  • Utilize a computer and other office equipment.
  • License or Certificate

    Professional designation or certification from Human Resources associations such as International Public Management Association (IPMA) - Human Resources or the Society for Human Resources Management (SHRM), California Public Employees Labor Relations Association (CALPELRA) is highly desirable.

    Education and Experience

    Any combination of education and experience that would provide the required Knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

    Bachelor's Degree from a college or university in Public Administration, Business Administration, Psychology or a related field and four (4) years of progressively responsible professional Human Resources or four (4) years of related experience in a public agency involving the interpretation of Memoranda of Understanding, City ordinances, and administrative rules and regulations affecting departmental operations and personnel matters.  Public sector experience that includes interaction with a Civil Service or Personnel Board or Commission is preferred.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions:

    Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area of the office to another; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as computers and calculators. Tasks require sound and visual perception and discrimination, as well as oral communications ability. Tasks are regularly performed without exposure to adverse environmental conditions.