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City of Torrance
Class Code: 1513

Class Designation: Civil

April 1999

Representation Unit: Torrance Professional &
Supervisory Association

Central Services Supervisor


Under direction of the Facility Operations Manager, plans, organizes, and supervises the activities of the Central Services function of the General Services Department; supervises the work of subordinate staff; and performs related work as required.

Distinguishing Characteristics

The Central Services Supervisor is distinguished from the Facility Operations Manager in that the Central Services Supervisor does not have responsibility for the entire division. The Central Services Supervisor is distinguished from subordinate Central Services employees in that subordinate employees do not have administrative responsibility over a major section of the division. The incumbent receives general instructions regarding the scope of and approach to projects or assignments and exercises discretion in determining procedures and techniques to meet objectives. Work is reviewed for overall results.

Supervision Exercised/Received

The Central Services Supervisor receives direction from the Facility Operations Manager. This position provides supervision to all classifications involved in providing reprographic, bindery, graphic, illustrative and mail delivery services to user departments.

Examples of Essential Duties

The following duties represent the principal job duties; however, they are not all inclusive.
  • Supervises the work of all employees involved in providing reprographic services to City departments including printing, xerographic services, typesetting, graphic design and layout, plate making, bindery and finish work, and related reprographic activities.
  • Responsible for the coordination, planning, design and preparation of a variety of graphics and illustrative work such as posters, graphs, certificates, visual aids, promotional materials, and camera-ready art work as requested by user departments.
  • Coordinates and oversees an interdepartmental and U.S. mail distribution service and a centralized shipping and receiving function.
  • Supervises and trains subordinate personnel.
  • Reviews and evaluates subordinates' performance and assists in establishing goals and objectives.
  • Assists in the selection and hiring of new employees.
  • Prepares a variety of written reports and materials.
  • Assesses monetary needs and makes recommendations for section budget and assists in development of department budget related to the Central Service function.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties:
  • Conducts and/or attends meetings as required.
  • Performs related duties as required.
  • Qualification Guidelines

    Knowledge of
  • Customer service techniques;
  • Principles and practices of effective employee supervision;
  • Fundamental accounting principles, procedures and applications;
  • Methods, practices and procedures used in design principles, layout and color harmony; processes, materials and equipment used in the preparation of camera-ready art work; typography, typesetting and freehand lettering styles;
  • Photographic techniques relating to assembly and composition of visual presentations;
  • Color separation techniques such as amberlith/ rubylith for paper and T-shirt printing;
  • Methods, requirements, and advantages of different methods or reproduction for printed material;
  • Characteristics of different types of paper;
  • Computerized accounting and information systems;
  • English usage, spelling, grammar and punctuation.
  • Ability to
  • Establish and maintain cooperative working relationships with City staff, vendors and the public;
  • Plan, organize and direct the work activities of subordinate personnel;
  • Prepare clear and concise reports;
  • Supervise the work of subordinate staff including coordinating, assigning, monitoring, and evaluating work; hiring, training, counseling, disciplining staff; and processing grievances.
  • Analyze and prepare accounting systems, budgets, schedules, reports, policy and procedures manuals and business correspondence;
  • Communicate clearly and concisely, orally and in writing;
  • Respond to public inquiries and complaints in a tactful, effective manner;
  • Exercise sound judgment within established guidelines;
  • Use word processing and spreadsheet computer applications provided by the City.
  • License or Certificate

    Must possess and maintain an appropriate, valid California driver's license.

    Education and Experience

    Any combination of education and experience that provides the required knowledge and skills is qualifying. A typical way of obtaining the necessary knowledge and abilities is:
    Graduation with a Bachelor's degree from an accredited college or university with major course work in the arts, art illustration, graphic arts, or related degree. Five years of progressively responsible experience in all phases of a print shop operation including two years of increasingly responsible experience in the graphic/commercial field art involving substantial illustration background.
    Experience in a supervisory or lead capacity and experience in mail delivery services is desirable.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions:
    Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area of the office to another; requires sufficient hand/eye coordination to perform repetitive movements necessary to operate reprographic equipment. Tasks require sound and visual perception and discrimination, as well as oral communications ability. Tasks are regularly performed without exposure to adverse environmental conditions.

    Career Ladder Information

    Experience gained in this classification in addition to training and coursework may serve to meet the qualification guidelines for Facility Operations Manager.