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City of Torrance
Class Code: 9019
Class Designation: Non-Civil Service/At-Will
Unit Representation: Certain Full-Time Salaried & Hourly Employees
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- Under direction, plans, organizes and directs day to day operations of a program area of within a department. Assists management with problem resolution, research and data analysis, and report preparation; and performs related work as required.
- Receives direction from higher level professional and/or management staff and supervises lower level staff. This position supervises individuals holding civil service and civil service exempt positions.
Plans, organizes, and directs day to day operations of an assigned area of responsibility within a department.
Interprets and applies rules, regulations, and policies; and ensures compliance with policies, procedures, City Ordinances, and Council directives.
Performs liaison functions between assigned department and other City departments to ensure efficient service.
Maintains positive customer relations and successfully resolves complaints and issues.
Researches and provides administrative solutions requiring knowledge of records management, forms control, systems and procedures analysis and statistical analysis.
Monitors and keeps abreast of current developments or proposed changes of laws, regulations, and literature in areas related to department operations.
Assesses monetary needs and makes recommendations for section budget and assists in development of department operational budget.
Assists with Departmental day to day operations such as RFP's, contract administration, grant preparation, and personnel related matters.
Supervises staff which includes instructing, assigning, planning and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, acting on employee problems, selecting new employees and implementing employee discipline. Provides training, advice and assistance as needed.
Knowledge and Abilities
Principles and practices of supervision and training.
Principles and practices of office management, and uses of office equipment and software applications.
Principles and practices of budget preparation.
Applicable local, State and Federal laws and regulations.
Professional public relations skills, principles and practices, including written communication and oral presentation.
Computerized accounting and information systems and computer software applications related to data analysis and report preparation.
Research methodologies & resources, including Internet and report writing.
City codes and ordinances, and administrative rules and regulations affecting departmental operations.
Public relations and customer service techniques, including telephone etiquette.
City and Department Mission including strategic goals and objectives.
General City operations.
Supervise subordinates including training, assigning, monitoring and evaluating work, counseling and disciplining staff, and processing grievances.
Analyze and prepare accounting systems, budgets, schedules, reports, policy and procedures manuals and business correspondence.
Plan, organize and direct programs or projects.
Communicate clearly and concisely, orally and in writing.
Prepare and organize data for professional reports and/or presentations using various research resources and modern software applications including word processing, spreadsheet, presentation, and database.
Collect data and conduct analysis, and compute, interpret and compile statistics.
Research, interpret, and apply policy and procedure, City ordinances, administrative rules and regulations, and/or legal compliance requirement.
Establish and maintain effective working relationships with City employees, City Commissioners, public officials, private and community organizations and the public.
Shift priorities as departmental workload demands require and meet deadlines.
Maintain confidentiality and exercise sound judgment.
Experience and Education
Any combination of education and experience that provides the required knowledge and skills is qualifying. A typical way of obtaining the necessary knowledge and abilities is:
Bachelor's degree in Business or Public Administration and two years of progressively responsible administrative or analytical experience is required. At least one (1) year of supervisory experience of a major program area is desirable.
Performance of the essential duties of this position includes the following physical demands and/or working conditions.
Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area to another; requires sufficient hand/eye coordination to perform repetitive movements, such as typing, filing, and the use of commonly used office machines and supplies; may involve extensive VDT exposure. Tasks require visual perception and discrimination as well as oral communication ability.