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City of Torrance
Class Code: 5101

Class Designation: Civil Service

February 2009
(Revised)

Representation Unit: Torrance Municipal Employees
(AFSCME Local 1117) 

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Bus Operator

Definition

Under general supervision, safely operates a motor coach on assigned route and schedule; collects and accounts for fares; performs daily bus safety inspection; greets and provides direction and other information to customers; and performs other related work as required. 

Distinguishing Characteristics

Distinguished from Lead Bus Operators in that the incumbent regularly drives buses over assigned routes and distinguished from Relief Bus Operator in that this is a full-time position with a minimum of one year of experience in the operation of a bus, and possession of all required credentials.  At this level, incumbents work with only occasional instruction or assistance; work requires incumbents to exercise judgment in selecting appropriate guidelines to follow; significant deviations require prior approval.
Supervision Exercised/Received
Supervision is received from the Transit Operations Supervisor, Senior Business Manager, or Transit Operations Manager.  Bus Operators may receive work technical direction from a Lead Bus Operator.

Examples Of Essential Duties

The following duties represent the principle job duties however; they are not all-inclusive.
  • Performs a complete pre-trip inspection of bus, safety checks equipment, and informs dispatch when adjustments or repairs are necessary, in accordance with Department of Motor Vehicle regulations;
  • Collects and counts fares, issues transfer tickets, and transports passengers on public transit buses;
  • Maintains schedule adherence for pull-out time and en-route service;
  • Drives with due regard to safety and comfort of passengers;
  • Provides schedule, route and fare information to passengers seeking assistance concerning the Torrance Transit System and connecting lines in the Los Angeles Metropolitan area; notifies Dispatch to obtain additional information as needed;
  • Operates wheelchair lift and assists disabled passengers in boarding, securing, riding and alighting in a safe manner;
  • Receives and transmits two-way radio messages involving accidents, incidents, emergencies, criminal activities, or other authorized Agency business utilizing judgment and discretion to ensure patron and individual safety;
  • Reports hazardous or dangerous conditions along bus route and at passenger loading zones, including such hazards as unusual traffic, road conditions, obstructions, construction and criminal activity;
  • Writes reports and completes forms as required, may prepare detailed written reports concerning accidents, incidents, breakdowns and mechanical defects;
  • Adheres to safety rules, regulations, policies and procedures to ensure the well being of Torrance Transit customers and employees;
  • Responsible for complying with all City and departmental work rules,polices and procedures.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties:
  • May instruct new operators learning specific bus line routes;
  • Performs other related duties.
  • Minimum Qualifications

    Knowledge of
  • Safety principles and regulations applicable to bus operations, including the California Vehicle Code and neighboring cities' traffic regulations;
  • Customer service practices including courtesy to passengers, sensitivity to passengers with disabilities, stop announcements, responding to questions and providing information and direction to customers;
  • Proper bus safety and maintenance inspection procedures;
  • Two-way radio procedures and codes. 
  • Ability to
  • Operate a passenger bus safely and effectively in accordance with the California Vehicle Code and local traffic regulations;
  • Read maps;
  • Arrive on-time and work independently with minimal supervision;
  • Communicate politely and cooperatively with passengers and members of the public;
  • Exercise tact and sound judgment when resolving operational and passenger problems;
  • Establish and maintain effective working relationships with co-workers, other City employees and employees of other transit agencies;
  • Exercise sound judgment in stressful situations;
  • Understand and follow detailed oral and written instructions;
  • Interpret and successfully maneuver traffic pattern flows and potential road hazards;
  • Inspect a bus for safe operation;
  • Identify and report equipment malfunctions and safety hazards;
  • Collect and count fares, issue transfer tickets and transport passengers on public transit buses;
  • Speak, read and write basic English;
  • Operate two-way radio;
  • Maintain basic records, complete reports and perform basic arithmetic computations;
  • Adhere to all City and departmental rules, policies and procedures. 
  • License or Certificate 

    Possess and maintain a current California Class A or B Driver's License with a P endorsement and air brakes.  Current VTT (Verification of Transit Training), SPAB card (School Pupil Activity Bus Certificate) or School Bus Driver's Certificate is desirable.
    A current DMV H-6 record showing a ten (10) year driving history and no points within the last three (3) years is required at time of application.

    Education and Experience

    Any combination of education and experience that would have provided the knowledge and skills required is qualifying.  A typical way to obtain the knowledge and skills would be:
    Minimum one (1) year driving as Class A or B with Passenger endorsement or successful completion of twelve (12) months of service as a Relief Bus Operator for the City of Torrance and a satisfactory driving record for the past three years. 

    Special Requirements 

    Performance of the essential duties of this position include the following physical demands and/or working conditions:
    Work is performed sometimes indoors but regularly outside in seasonal climate and weather conditions.  Driving for prolonged period of time with limited rest breaks.  Heavy city traffic conditions are encountered on a daily basis.  Follows a schedule to leave and pick up passengers.  Noise from traffic and a two-way radio, slippery surfaces and dust are situations regularly encountered.  Position requires availability to work shift, weekend, evenings, holidays, on-call and overtime.  Physical demands include driving, walking, constant arm movements and sitting for long periods of time.
    These positions are considered safety sensitive and subject to drug and alcohol testing, including random testing, under Federal Transportation Administration (FTA) drug and alcohol regulations.
    Position requires availability to work various shifts on weekdays, weekends, evenings and holidays.
    Career Ladder Information
    Experience gained in this classification may serve to meet the minimum requirements for promotion to Transit Dispatcher.