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City of Torrance
Class Code: 5534
Class Designation: Civil Service
March 2001
Representation Unit: Torrance Municipal Employees
(AFSCME Local 1117)

Telecommunications Technician


Under general supervision, performs on-going duties involving the installation, modification, maintenance, repair and removal of the City's telephone systems and LAN network cabling and performs related work as required.

Distinguishing Characteristics

Distinguished from the Communications Supervisor-Telecommunications or Communications Supervisor-Wireless in that the incumbent does not supervise the operation, installation or maintenance of the City's telephone or radio communications systems. Distinguished from the Wireless Technician in that the incumbent does not perform technical work requiring wireless skills. At this level, incumbents work with only occasional instruction or assistance; work is reviewed upon completion for overall results.

Supervision Exercised/Received

Receives direction from the Communications Supervisor - Telecommunications. May provide functional supervision to outside contractors and vendors.

Example Of Duties

The following duties represent the principal job duties: however, they are not all inclusive.
  • Installs, modifies, maintains and removes cabling and cabling components required to support the City's local area network and telephone network and related equipment.
  • Installs, modifies, maintains and removes single line and multi-line analog and digital telephone instruments and related equipment.
  • Identifies, troubleshoots and repairs common problems with telephone and voicemail equipment and cabling
  • Performs preventive maintenance on the telephone systems and related equipment and maintains records.
  • Receives and processes requests for repair and change orders involving telephones and LAN cabling.
  • Works closely with vendors, contractors and other departments as required during projects, repairs and change orders.
  • Periodically trains users in the basic operation of the telephones, telephone system features and voicemail.
  • Makes recommendations as required for the on-going improvement of the City's telephone network and local area network cabling.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties.
  • Evaluates and makes recommendations involving the acquisition of new equipment and technologies.
  • Maintains documentation as required for reference.
  • Performs pre-fields and site visits to evaluate user requests and makes recommendations.
  • Meets and works with local telephone company personnel to resolve installation and repair issues.
  • Assigns, reviews and coordinates the work of outside contractors and vendors and orients them to the City's campus and associated telephone, data equipment and facilities.
  • Follows up on work performed to confirm end user satisfaction.
  • Performs other duties as required.
  • Qualification Guidelines

    Knowledge of
  • Common and special tools and equipment used in the installation and on-going maintenance of telephone systems, cabling and local area network cabling.
  • Procedures and guidelines for the installation of analog and digital telephones and equipment, cabling and services.
  • Types and applications of voice and data cabling.
  • Principles and practices of PBX and electronic key telephone systems in a commercial environment.
  • Different types of building construction in regards to the installation of voice and data cabling.
  • Telephone services provided by the local telephone companies and their specific applications.
  • Public relations and customer service techniques.
  • City policies and procedures affecting departmental operations.
  • General City operations.
  • Applicable local, State and Federal laws and regulations.
  • Ability to
  • Read and understand telephone system manuals, equipment manuals and schematics, wiring diagrams and building blueprints and floor plans.
  • Draw rough floor plans and schematics when necessary to assist the division in the course of a project.
  • Operate a personal computer, printer and modem.
  • Use Microsoft software programs such as Word, Excel, and Email.
  • Communicate with end users to determine their voice and data needs.
  • Safely climb ladders and work in required environments during the installation and maintenance of voice and data equipment.
  • Operate hand and shop power tools including but not limited to hand drills, drill press, grinders, band saws, and vacuums.
  • Make technical decisions and take appropriate action in the installation, maintenance and repair of telephone equipment and services.
  • Follow oral and written instructions accurately.
  • Establish and maintain effective working relationships with those encountered in the course of work; internal and external to the City;
  • Learn and utilize new skills and information to improve job performance and efficiency.
  • Maintain confidentiality and exercise sound judgment.
  • Work independently, manage multiple tasks, as well as determine priorities and adjust work schedule accordingly.
  • License or Certificate

    Must possess and maintain an appropriate California driver's license.

    Education and Experience

    Any combination of education and experience that would have provided the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:
    Graduation from high school diploma or equivalent, and three years of experience installing voice and data cabling in a commercial environment, one of which included hands-on experience working with PBX equipment or electronic key telephone systems and telephones.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working condition.
    Requires the ability to perform heavier physical tasks such as walking long distances (less than ½ mile), standing (maximum 60 minutes), climbing, lifting and carrying objects of moderate weight (20 to 40 lbs.). Operate Class C motor vehicles, basic office equipment, shop and hand tools in which hand/eye coordination are important ingredients of safe and productive operation. May be subject to uncomfortable working conditions such as performing work in confined spaces.

    Career Ladder Information

    Experience gained in this classification in addition to additional training and coursework may serve to meet qualification guidelines for Communications Supervisor-Telecommunications.