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City of Torrance
Class Code: 3458
Class Designation: Civil Service
March 2008
(Revised)
Representation Unit: Torrance Professional & Supervisory Assoc. 
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Systems Analyst

Definition

Under direction, performs advanced system analysis and design, analysis of functional and conceptual work-flow procedures and conversion into requirement specifications, development of solutions ranging from routine to complex, design and procedure documentation, and trains system users in one of the following areas:
Applications and Programming: supports computer application systems and subsystems.
Network Operations: supports Local and Wide Area Networks and related network software and hardware.
IT User Support: coordinates and performs support activities related to computer installation, Helpdesk problems and training.
IT Network Support: coordinates and performs support activities related to the centralized server IT hardware and software.

Distinguishing Characteristics

The Systems Analyst is distinguished from the Division Manager in that the incumbent does not have responsibility for an entire Division; and distinguished from the Information Technology Analyst by the level and complexity of the systems and projects assigned and for supervisory responsibility of lower level staff.  As experience accrues, incumbents may act as a Project Lead in the development of complex projects and are expected to bring projects to conclusion.  Work is reviewed intermittently while in progress and upon completion for overall results. Work may require the development of recommendations consistent with directives, policies and regulations.

Supervision Exercised/Received

Receives direction from higher level department and/or management staff and may provide supervision to lower level staff.

Examples Of Essential Duties

The following duties represent the principal job duties; however, they may vary depending upon actual assignment, and are not all-inclusive.

  • Confers with user department personnel to ascertain specific design requirements;
  • Coordinates joint activities of project teams, consisting of city staff and vendors, in implementing and maintaining systems.
  • Provides guidance for significant project phases such as planning, design, or testing;
  • Provides problem analysis support to diagnose and remedy problems in operating procedures, hardware and system software;
  • Conducts detailed systems analysis and design studies and prepares concept and design specifications for functional sub-systems;
  • Establishes and reviews procedures and evaluates new or revised technology solutions to ascertain that standards are being maintained;
  • Supervises staff; including instructing, assigning, planning and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, acting on employee problems, selecting new employees and implementing employee discipline; providing training, advice and assistance as needed;
  • Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
  • In addition to the duties listed above, incumbents assigned to the specific areas listed below perform the following:
    Applications and Programming 
  • Prepares specifications for revision of existing computer programs, including operating procedures for users and computer operating personnel;
  • Research, plan and implement new departmental applications and technologies;
  • Prepares test material for each program and reviews the results;
  • Analyzes problems and prepares concept design specifications for existing system; trouble-shoots existing and new program applications;
  • Researches, recommends and implements applications upgrades, enhancements, and required modifications to keep current and meet the end-user needs;
  • Prepares detailed documentation and flow charts;
  • Develop custom statistical summary reports utilizing systems currently in use by the City (such as:  Access, SQL, and/or Crystal reports.  Database Management Systems (DBMS) import and export techniques.
  • Network Operations
  • Maintains and configures Local Area Networks (LANs) and Wide Area Networks (WANs) utilizing various network management applications and common industry diagnostic tools and technologies;
  • Acts proactively and reactively to monitor network activity, in order to maintain optimum performance, minimize down-time, and insure optimum network performance and security;
  • Installs, configures and maintains network equipment such as, but not limited to, routers, switches, hubs, and other related equipment and cabling schemes.
  • IT User Support
  • Handles non-routine or complex installation, testing, implementation, and maintenance for all reported IT hardware and software problems, network or system problems and training;
  • Provides technical user support and training;
  • Monitors computer activity to maintain optimum performance;
  • Performs regular security audits to safeguard equipment and system;
  • Manages and administers user passwords.
  • IT Network Support
  • Handles non-routine or complex maintenance, testing, monitoring, security and troubleshooting and technical support for all centralized and server IT hardware and software;
  • Administers and maintains email accounts, internet access, and server room;
  • Monitors computer use activity to maintain optimum performance;
  • Performs security audits to safeguard equipment and system;
  • Assists in the research of new technical solutions to improve the City's network functions. 
  • Examples Of Other Duties
    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties.
  • Serves as project leader responsible for systems analysis and design for a complex or broad functional application;
  • Facilitates joint business or technical staff analysis and design working sessions;
  • Prepares annual operational budgets, authorizes expenditures, forecasts inventory replacement funding, and drafts capital projects and program modifications;
  • Performs related duties as required.
  • Qualification Guidelines

    Knowledge of

  • Flow charting, data and process modeling, traffic analysis, form design, and control and measurement procedures;
  • Research techniques, methods, procedures and reporting methods;
  • Data input methods and control techniques used for computer processing;
  • Mainframe, minicomputers, personal computer, LANS, and WANS;
  • Application security and privacy techniques;
  • Methods of structured systems analysis and design, and information engineering;
  • Proper English usage, spelling, grammar and punctuation;
  • City policies and procedures affecting departmental operations;
  • City and Department Mission including strategic goals and objectives;
  • General City Operations;
  • Applicable local, State and Federal laws and regulations;
  • Project organization necessary to achieve objectives, controls resources, and report status;
  • LAN, WAN, Internet, and Intranet networking characteristics, protocols, technologies, applications, and integration concepts;
  • Principles and application of statistical methods;
  • Principles and practices of personnel management and supervision;
  • Facilitation of work groups and design teams.
  • In addition to the above, incumbents assignedto the specific areas listed below are also expected to have knowledge of the following:
    Application and Programming
  • Computer systems and applications;
  • Data base organization access and retrieval techniques;
  • Principles of conducting a business system analysis, design, and specifications including the analysis of office procedures, equipment and methods;
  • Forms design and report layouts;
  • Application and data security.
  • Network Operations
  • Contemporary network environments, hardware platforms, topologies and operating structures, and related equipment and tools;
  • Current Federal, State and local legislation pertaining to network technology;
  • Routing, switching and hub concepts, circuit and packet switching, broadcast vs. collision domains, network address translation and configurations, and firewall technology;
  • Network traffic variances, performance parameters, traffic collisions, packet types and network security/privacy procedures.
  • IT User Support
  • Computer integration to communication devices, control systems, and other computerized devices;
  • Computer security, software flaws, and patches;
  • Helpdesk technologies.
  • IT Network Support
  • Computer integration to communication devices, control systems, and other computerized devices;
  • Computer security, software flaws, and patches;
  • Centralized computer hardware design, fault tolerance, and capacity planning.
  • Ability to

  • Understand and carry out complex oral and written instructions;
  • Analyze, interpret and present research findings to prepare design specifications;
  • Conceive and develop a variety of solutions to functional problems and transform abstract ideas to easily understood procedures;
  • Develop data and process models using structured analysis and design, and information engineering techniques;
  • Produce written documents in the English language with clearly organized thoughts with proper sentence construction, punctuation, and grammar;
  • Comprehend and make inferences from written material;
  • Utilize industry standard diagnostic and management tools;
  • Communicate orally in the English language with customers, clients, and the public in face-to-face, one-on-one and group settings;
  • Review and check the work products of others to ensure conformance to standards;
  • Anticipate problems, develop solutions, implement a plan of action; reason both logically and creatively;
  • Follow-through on assignments including providing feedback and continual refinement;
  • Exercise independent action and judgment within established guidelines;
  • Learn and utilize new skills and information to improve job performance and efficiency;
  • Perform several tasks simultaneously, prioritize and meet deadlines;
  • Maintain confidentiality and exercise sound judgment;
  • Establish rapport quickly and effectively with groups and individuals and maintain effective working relationships with those encountered in the course of work both internal and external to the City.
  • License or Certificate

    Must possess and maintain an appropriate California driver's license. Professional certification in applications, hardware and systems used by the City is highly desirable.

    Education and Experience

    Any combination of education and experience that provides the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:
    An Associate's degree in Data Processing or Computer Sciences or a Certificate in Data Processing and;
    Applications and Programming:
    Five years of progressively responsible information technology experience consisting of systems design, program design, coding, testing, implementing and documenting business application systems currently in use by the City. 
    Network Operations:
    Five years of journey level related experience LAN/WAN and telecommunications in an information technology organization with at least two years of professional technical experience working with network operations and equipment currently in use by the City.
    IT User Support:
    Five years of journey level related experience in technical computer support with at least two years of professional technical experience working with computer equipment and software currently in use by the City.
    IT Network Support:
    Five years of journey level experience in computer support with at least two years of professional technical experience working with computer equipment and network software currently in use by the City.
    Special Requirements
    Performance of the essential duties of this class includes the following physical demands and/or working conditions.
    Requires entering of data or information into a keyboard device and the ability to remain in a sitting position for extended periods of time. Also requires some walking and climbing, some lifting and carrying objects of moderate weight (up to 50 pounds) and/or the operation of vehicles or tools in which manipulative skills and sufficient hand/eye coordination to perform semi-skilled repetitive movements are used. Tasks require sound and visual perception and discrimination. Tasks are regularly performed without exposure to adverse environmental conditions.

    Career Ladder Information

    Experience gained in this classification, in addition to training and course work, may serve to meet the qualification guidelines for Information Technology Manager, Communications Manager, or Communications and Information Technology Director.