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City of Torrance
Class Code: 1517

Class Designation: Civil Service

September 2002
Representation Unit: Torrance Professional &
Supervisory Assoc.
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Information Technology Specialist

Definition

Under direction, installs and maintains computer systems, networks and related equipment; conducts training and develops training materials, administers the City's network infrastructure and information systems, and performs related work as required.

Distinguishing Characteristics

The Information Technology Specialist is the entry-level class in the information technology series. Incumbents are distinguished from the Information Technology Analyst in that the IT Specialist is not primarily responsible for Citywide major applications, and does not act as a project manager. Assignments are generally limited in scope and are set within procedural frameworks established by higher level positions. As experience accrues, the incumbent performs with increasing independence. Work requires incumbent to exercise some judgment in selecting appropriate actions within established guidelines to follow; significant deviations require prior approval. Interpretation of general administrative or operational policies is necessary. Work is reviewed upon completion for overall results.

Supervision Exercised/Received:

Information Technology Specialists receive direction from the Training and Support Services Manager, the Information Technology Manager or higher-level information technology staff.

Examples of Essential Duties

The following duties represent the principal job duties; however, they are not all inclusive.
  • Performs system and network administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades.
  • Provides project recommendations and input for implementation strategies.
  • Assists in the planning and coordination of software and applications upgrades.
  • Installs, upgrades, and configures personal computers and peripherals including modems, printers, disk drives, memory and other system boards, keyboards, and monitors;
  • Securely integrates City systems with outside entities using various communication links.
  • Monitors systems and peripheral equipment, system processing and error listings to maintain control of hardware and software malfunctions.
  • Assists with HTML and Web development and in the maintenance of the City's Internet and intranet web sites.
  • Responds to trouble calls, analyzes problems with software and hardware and takes appropriate action to correct problems.
  • Assists users with computers, network, and application related issues and may provide training in areas such as database, security and LAN administration.
  • Conducts individual and group training sessions, demonstrates computer programs and explains program and training objectives.
  • Analyzes user training needs and develops computer based training or selects the appropriate applications.
  • Develops, prepares and evaluates training program outlines, training manuals, instructions, reference manuals and other materials for various computer programs in use by the City; and prepares documentation materials as required.
  • Prepares course training schedules, and reports based on user participation.
  • Provides training in City procedures as they relate to computerized applications.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered principal job duties:
  • Supports older technology during the transition phases.
  • Monitors and distributes helpdesk calls.
  • Assists with report programming.
  • Tests new equipment, software, or technologies.
  • Replaces data communications equipment when needed.
  • Performs related duties as required.
  • Qualification Guidelines

    Knowledge of

  • Computers and peripheral equipment including operating systems and basic operations functions, system and memory configurations and software currently in use by the City.
  • Operation of local area networks (LAN) and wide area networks (WAN).
  • Computer programming in languages currently in use by the City of Torrance.
  • Data processing terminology.
  • Data communications equipment and networks.
  • Safety precautions necessary when working in a data processing environment.
  • Methods, materials and equipment used for installing and cleaning computers and peripheral equipment.
  • Proper English usage, spelling, grammar and punctuation.
  • City policies and procedures affecting departmental operations.
  • Public relations and customer service techniques, including telephone etiquette.
  • City and Department Mission including strategic goals and objectives.
  • General City operations.
  • Applicable local, State and Federal laws and regulations.
  • Ability to

  • Install, operate, configure, diagnose and repair computers, related software and peripheral equipment.
  • Monitor activity and components of data communications network.
  • Detect software and hardware malfunctions and regulate the quality of printed output.
  • Load and unload magnetic media on tape and disk drives.
  • Determine users needs and problems, understand program requirements and develop effective solutions.
  • Prepare documentation materials using proper spelling, grammar and punctuation.
  • Read and understand software documentation and present technical concepts and procedures.
  • Assist in the preparation of program estimates and meet deadlines.
  • Act independently, exercise sound judgment within established guidelines and maintain confidentiality.
  • Learn and utilize new skills and information to improve job performance and efficiency.
  • Shift priorities as departmental workload demands require.
  • Clearly and concisely communicate orally and in writing to non-technical audience.
  • Follow oral and written instructions accurately.
  • Establish rapport quickly and effectively with groups and individuals and maintain effective working relationships with those encountered in the course of work both internal and external to the City.
  • License or Certificate

    Satisfactory completion of at least one of the Microsoft Certificate exams for the operating system currently in use by the City. Certification as a Microsoft Certified Systems Engineer (MCSE) is desirable. MCSE certification must be related to products and versions currently in use by the City.

    Education and Experience

    Any combination of education and experience that would have provided the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:
    Two years of technical experience performing a full range of computer support and networking activities including software and hardware installation, applications support, trouble-shooting, LAN administration, or in conducting training or preparing user documentation involving data processing systems or software currently in use by the City and graduation from a recognized two-year college with an AA degree in computer science or a related field.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions:

    Requires the ability to perform installation work involving exertion of a moderate amount of physical effort to stoop, crouch and lift in the performance of duties; ability to perform duties in a safe manner; ability to lift objects up to 50 lbs.; sufficient hand/eye coordination to perform repetitive movements such as installing and setting up computer equipment and using office equipment and supplies. Tasks require color and visual perception and discrimination, as well as oral communications ability. May be subject to uncomfortable working conditions such as performing work in confined spaces.

    The duties of this position may require the employee to be available at times other than regularly scheduled work hours to perform system back-ups and to assist in resolving operational problems.

    Career Ladder Information

    Experience gained in this classification may serve to meet the minimum requirements for promotion to Information Technology Analyst.