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City of Torrance
Class Code: 1528

Class Designation: Civil Service

April 2000

Representation Unit: Executive and Management Employees


Information Technology Manager


Under general direction, manages the activities of the Information Technology division; performs specialized information technology work in the development, implementation, and support of City Information Technology systems; and performs related work as required.

Distinguishing Characteristics

Distinguished from the Information Technology Director in that the incumbent is not responsible for managing the entire Department. Distinguished from the Information Technology Analyst in that an incumbent does not routinely perform detailed development, implementation and support. Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives and to apply concepts, plans and strategies that may deviate from traditional methods and practices. Work is reviewed for overall results.

Supervision Exercised/Received

Receives general direction from the Information Technology Director, exercises direct supervision over subordinate staff or through the Systems Analysts.

Examples Of Essential Duties

The following duties represent the principle job duties; however, they are not all inclusive.
  • Plans, assigns, coordinates and manages, through supervisors, the daily operations of the Division.
  • Manages the work of professional information technology division personnel including: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training, acting on employee problems, and recommending and implementing employee discipline.
  • Monitors staff's performance, and coaches for improvement and development.
  • Develops and implements division policies and procedures.
  • Prepares reports and makes recommendations on current and proposed projects.
  • Plans, organizes and manages procurement and implementation of Information Technology Systems and directs the applications software development, systems analysis, and programming activities of the department.
  • Monitors, evaluates, prioritizes and recommends the use of Information Technology systems and equipment to maximize benefits in meeting the Information Technology goals of the City.
  • Coordinates with the Information Technology Director and City management to prioritize projects and user requests.
  • Provides staff support and makes presentations to City Commissions, the City Council and Council committees on Information technology-related items.
  • Prepares and/or reviews correspondence.
  • Participates on interdepartmental and intradepartmental teams, committees and boards as required.
  • Coordinates projects with other City departments and agencies as required.
  • Keeps abreast of current information technology principles and practices, regulations and literature that apply to City projects.
  • Develops and administers division budget; reviews and coordinates financial sources for funding projects.
  • Develops and maintains financial plans for the division.
  • Examples Of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principle job duties.
  • Assists in establishing departmental disaster plan as part of City wide disaster plan.
  • May perform duties of subordinates as needed.
  • May participate in emergency callout and after hour support coordination.
  • Participates in EOC operations as needed.
  • Participates on City teams that may not be technology related.
  • Qualifications Guidelines

    Knowledge of
  • Computer operating systems, applications, software, programming languages, and procedures including specific equipment currently in use by the City.
  • Systems analysis and development, project management, program planning, and computer programming.
  • Principles of customer service.
  • Project management methods and practices, including methods of preparing designs, plans, specifications, estimates, reports and recommendations.
  • Management and supervisory principles and practices including supervision and employee relations.
  • Principles of budget preparation, budget estimation and tracking.
  • Applicable local, State and Federal regulations.
  • Hazards and generally accepted safety standards.
  • City ordinances and administrative rules and regulations affecting departmental operations and personnel matters.
  • General City operations.
  • Ability to
  • Supervise subordinates including training, assigning, monitoring and evaluating work, counseling and disciplining staff, and processing grievances.
  • Schedule work tasks and major projects.
  • Evaluate projects and determine cost-effective approaches.
  • Analyze complex issues, evaluate alternative solutions, develop sound conclusions, and recommend a course of action.
  • Develop and monitor a divisional budget and establish budgetary controls.
  • Develop clear, concise, and comprehensive studies, reports, and agenda items.
  • Interpret and apply Memoranda of Understanding, City ordinances and administrative rules and regulations affecting departmental operations and personnel matters.
  • Manage large scale conversion, implementation, and integration projects.
  • Coordinate, manage and schedule the design and implementation of new information technology systems.
  • Assess, prioritize, forecast, and make recommendations regarding the City's information technology needs.
  • Ensure safety and professional work standards are met.
  • Direct staff under emergency conditions.
  • Utilize a computer and other office equipment.
  • Understand and carry out oral and written directions.
  • Communicate effectively orally and in writing; give effective public presentations.
  • Make effective oral presentations to City Commissions, the City Council and other groups.
  • Establish and maintain effective working relationships with City employees, City Commissioners, public officials, private and community organizations and the public.
  • License or Certificate

    Must possess and maintain an appropriate valid California driver's license.

    Education and Experience

    Any combination of education and experience that would have provided the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:
    Graduation from a college or university with a Bachelor's degree in computer science or a related field such as communications, business or public administration, and four to six years of increasingly responsible experience involving government or business information technology including at least three years on the computer operating systems in use by the City. Two of the five years of experience in a lead or technical supervisory capacity. Project management experience and MCSE certificate highly desirable.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions:

    Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area of the office to another; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as using a computer key board. Tasks require sound and visual perception and discrimination, as well as oral communications ability. Tasks are regularly performed without exposure to adverse environmental conditions.

    Career Ladder Information

    Experience gained in this classification may serve to meet the qualification guidelines for Information Technology Director.