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City of Torrance
Class Code: 1525
Class Designation: Civil Service
October 2005
(Revised)
Representation Unit: Torrance Professional &
Supervisory Assoc.
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Information Technology Analyst

Definition

Under direction, performs professional and technical duties in one of the following areas: 1) Applications and Programming, 2) Network Operations, 3) IT User Support, 4) IT Network Support.

Applications and Programming supports multiple computer application subsystems including system analysis, computer program implementations, support and maintenance of subsystems, enhancement of ongoing systems, and development of computer logic flowcharts for analysis and integration into a computer program.

Network Operations maintains, tests, monitors, troubleshoots and provides "on-call" technical support of the City's Local and Wide Area Networks (LANs and WANs), and all related network software and hardware.

IT User Support supervises staff and coordinates the installation, testing, implementation, and maintenance for all reported IT hardware and software problems, or system problems and training.

IT Network Support coordinates the maintenance, testing, monitoring, security and troubleshooting for all centralized server IT hardware and software.

Distinguishing Characteristics

Distinguished from Systems Analyst in the level and complexity of the systems and projects assigned, the scope of work performed, and the assigned area of responsibility.  Assignments at this level are generally limited in scope and are set within procedural frameworks established by higher level positions.  Work requires the incumbent to exercise some judgement in selecting appropriate established guidelines to follow; significant deviations require prior approval.  Interpretation of general administrative or operational policies is necessary.  Work is reviewed upon completion for overall results.

Supervision Exercised/Received

Recieves direction from Systems Analyst or management staff.  May provide direct supervision to Information Technology Specialist staff. 

Examples Of Duties

The following describes the principal responsibilities and functions; however, they may vary depending upon assignment, and ar not all-inclusive.
  • Assist in the analysis of client requirements for new and existing systems, makes subsequent recommendations, and designs appropriate systems to improve automation of City processes and client productivity.
  • Plans and conducts training sessions for users and CIT staff as needed.
  • Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide the highest level of customer service to our users.
  • Maintains up-to-date, accurate maintenance records of all information technology and network components and inventory of all system hardware and software including charges for labor and parts. 
  • Implements, maintains, and updates backup and recovery programs to ensure system recovery can be achieved in the event of serious failure, to include backing up and storing of backup storage data medium as required by department and legal standards.
  • In addition to the duties listed above, incumbents assigned to the specific areas listed below perform the following:
    Applications and Programming
  • Prepares specifications for revision of existing computer programs, including operating procedures for users and computer operating personnel.
  • Prepares test material for each program and reviews the results.
  • Analyzes problems and prepares concept design specifications for existing system; trouble-shoots existing and new program applications.
  • Researches, recommends and implements applications upgrades, enhancements, and required modifications to keep current and meet the end-user needs.
  • Prepares detailed documentation and flow charts.
  • Network Operations
  • Maintains and configures Local Area Networks (LANs) and Wide Area Networks (WANs) utilizing various network management applications and common industry diagnostic tools and technologies.
  • Acts proactively and reactively to monitor network activity, in order to maintain optimum performance, minimize down-time, and insure optimum network performance and security.
  • Installs, configures and maintains network equipment such as, but not limited to, routers, switches, hubs, and other related equipment and cabling schemes.
  • IT User Support

  • Plans and directs the work of staff.  Instructs, assigns, plans and reviews work, coordinates activities, maintains standards, allocates personnel and provides input on performance evaluations.  Assists in the selection of new employees, acts on employee problems, recommends and implements employee discipline.
  • Provides training, advice and assistance as needed.
  • Handles non-routine or complex installation, testing, implementation, and maintenance for all reported IT hardware and software problems, network or system problems and training.
  • Provides technical user support and training.
  • Monitors computer activity to maintain optimum performance.
  • Performs regular security audits to safeguard equipment and system.
  • Manages and administers user passwords.
  • IT Network Support
  • Handles non-routine or complex maintenance, testing, monitoring, security and troubleshooting and technical support for all centralized and server IT hardware and software.
  • Administers and maintains email accounts, internet access, and server room.
  • Monitors computer use activity to maintain optimum performance.
  • Performs security audits to safeguard equipment and system.
  • Assists in the research of new technical solutions to improve the City's network functions.
  • When assigned as supervisor, coordinates day-to-day operations including assignment of work, training, advice and assistance as needed.
  • Examples of Other Duties

    The following are duties generally performed by incumbents in this position, but are not considered to be principal job duties.
  • May serve as project leader for user or department specific information technology or network requirements.
  • Performs related duties as required.
  • Minimum Qualification Guidelines

    Knowledge of:
  • Data modeling, process modeling, form design, and control procedures.
  • Project organization necessary to achieve objectives, controls resources, and report status.
  • Data input methods and control techniques used for computer processing.
  • Proper English usage, spelling, grammar and punctuation.
  • Federal, State, County and Municipal laws, regulations, rules, policies, and procedures pertaining to department operations.
  • General City operations.
  • LAN, WAN, Internet, and Intranet networking characteristics, protocols, technologies, applications, and integration concepts.
  • In addition to the above, incumbents assigned to the specific areas listed below are also expected to have knowledge of the following:
    Application and Programming
  • Computer systems and applications.
  • Computer programming and control languages currently in use by the City of Torrance.
  • Data base organization access and retrieval techniques.
  • Principles of conducting a business system analysis, design, and specifications including the analysis of office procedures, equipment and methods.
  • Forms design and report layouts.
  • Application and data security.
  • Network Operations 
  • Contemporary network environments, hardware platforms, topologies and operating structures, and related equipment and tools.
  • Current Federal, State and local legislation pertaining to network technology.
  • Routing, switching and hub concepts, circuit and packet switching, broadcast vs. collision domains, network address translation and configurations, and firewall technology.
  • Network traffic variances, performance parameters, traffic collisions, packet types and network security/privacy procedures.
  • IT User Support
  • Computer integration to communication devices, control systems, and other computerized devices.
  • Computer security, software flaws, and patches.
  • Helpdesk technologies.
  • IT Network Support
  • Computer integration to communication devices, control systems, and other computerized devices.
  • Computer security, software flaws, and patches.
  • Centralized computer hardware design, fault tolerance, and capacity planning.
  • Ability to:
  • Understand and carry out complex oral and written instructions; comprehend and make inferences from written material.
  • Anticipate problems, develop solutions, to implement a plan of action; reason both logically and creatively.
  • Follow-through on assignments including providing feedback and continual refinement.
  • Exercise independent action and judgment within established guidelines.
  • Learn and utilize new skills and information to improve job performance and efficiency.
  • Perform several tasks simultaneously, prioritize and meet deadlines.
  • Establish rapport quickly and effectively with groups and individuals and maintain effective working relationships with those encountered in the course of work both internal and external to the City.
  • Communicate effectively orally and in writing.
  • Deal tactfully and effectively with the public.
  • License or Certificate

    Must possess and maintain an appropriate California driver's license. Professional certification in applications, hardware and systems used by the City is highly desirable.

    Education and Experience

    Any combination of education and experience that provides the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

    An Associate's degree in Data Processing or Computer Sciences or a Certificate in Data Processing;

    Applications and Programming

    Three years of progressively responsible information technology experience consisting of systems design, program design, coding, testing, implementing and documenting business application systems currently in use by the City.

    Network Operations

    Three years of journey level related experience LAN/WAN and telecommunications in an information technology organization with at least two years of professional technical experience working with network operations and equipment currently in use by the City.

    IT User Support

    Three years of journey level related experience in technical computer support with at least two years of professional technical experience with computer equipment and software currently in use by the City.

    IT Network Support

    Three years of journey level experience in computer support with at least two years of professional technical experience working with computer equipment and network software currently in use by the City.

    Special Requirements

    Performance of the essential duties of this class includes the following physical demands and/or working conditions.

    Requires the ability to perform data or information entry into a keyboard device and the ability to remain in a sitting position for extended periods of time.  Also requires some walking and climbing, some lifting and carrying objects of moderate weight (up to 50 pounds) and/or the operation of vehicles or tools in which manipulative skills and sufficient hand/eye coordination to perform semi-skilled repetitive movements are used.  Tasks require sound and visual perception and discrimination.  Tasks are regularly performed without exposure to adverse environmental conditions.

    Must be available to respond to emergency call outs during and after normal work hours. 

    Career Ladder Information

    Experience gained in this classification in addition to training and course work may serve to meet the qualification guidelines for Systems Analyst, Information Technology Manager or Communications Manager.