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City of Torrance
Class Code: 1529

Class Designation: Civil Service

April 2000

Representation Unit: Executive and Management Employees


Information Technology Director


Under general administrative direction, plans, organizes and directs the functions of the Communications and Information Technology Department which includes the operations of information technology, telecommunications, and radio communications services. Represents the Department to City management, the City Council and the community, and performs related work as required.

Distinguishing Characteristics

The Information Technology Director is directly responsible to the City Manager for the performance of duties. Distinguished from division heads in that the incumbent is responsible for managing the entire department rather than a specific division. Work is accomplished within a broad framework, with sole authority and responsibility for a broad service area. Discretion is involved in applying goal and policy statements and in resolving complex organizational and technological problems.

Supervision Exercised/Received

Receives general administrative direction from the City Manager; exercises direct supervision over Division Managers, professional-level positions and office support personnel.

Examples Of Essential Duties

The following duties represent the principle job duties; however, they are not all inclusive.
  • Plans, organizes and directs the functions of the Communication and Information Technology Department including information technology, telecommunications, and radio communications.
  • Plans, organizes, directs, and evaluates the performance of managers and their assigned staff as well as coaches for improvement and development.
  • Establishes performance requirements and personal development goals; takes disciplinary action to address performance deficiencies.
  • Provides leadership and works with managers to develop and retain highly competent staff through selection, compensation, training and management practices which support the City's mission and values.
  • Aligns information technology with business needs of the departments in support of the City's Strategic Plan.
  • With managers, develops, implements and monitors long-term plans, goals and objectives focused on achieving the City's mission and City Council's priorities.
  • Prepares and administers annual Department budget.
  • Confers with department heads to determine information technology and communication needs to ensure compliance with standards and compatibility with the City's infrastructure and develops, implements and supports appropriate programs based on systems analyses.
  • Establishes standards and guidelines for the acquisition, installation, and use of computers, local area networks, application systems, and communication and telecommunication systems.
  • Develops strategies for internet, intranet, and e-commerce business applications.
  • Attends various City, Council, staff and community meetings as required.
  • Keeps abreast of current principles and practices, technology, regulations and literature that apply to City information technology and communication projects and needs.
  • Participates on internal and external committees, boards, and task forces, as appropriate.
  • Examples Of Other Duties

    The following duties represent the principle job duties; however, they are not all inclusive.
  • Performs related duties as required.
  • Qualification Guidelines

    Knowledge of
  • Capacities, characteristics and limitations of technology related software and equipment such as mainframe, mini and microcomputers, communication and telecommunication system databases and networks.
  • State-of-the-art communications, technology, operations, and applications used in municipal government and business settings.
  • Processes and principles of business reengineering.
  • City ordinances and administrative rules and regulations affecting departmental operations and personnel matters.
  • High quality customer service methodology and principals.
  • Computer center operations and procedures.
  • Methods and procedures of systems analysis.
  • Project management methods and practices, including methods of preparing designs, plans, specifications, estimates, reports and recommendations.
  • Management and supervisory principles and practices.
  • Employee relations including the meet and confer process, grievance procedures and contract interpretation and administration.
  • Budget preparation principles.
  • Applicable local, State and Federal regulations.
  • Hazards of and generally accepted safety standards involved in performance of information technology and communications related duties.
  • General City operations.
  • Ability to

  • Plan, organize, assign, coordinate and manage the activities of professional and clerical staff, and outside contractors.
  • Direct the planning and installation of information technology and communication equipment.
  • Develop complex strategic plans, and methods to evaluate programs.
  • Develop and administer a large departmental budget.
  • Communicate effectively orally and in writing.
  • Present proposals and recommendations effectively in public meetings.
  • Think globally and carry out complex projects independently.
  • Translate business requirements into solutions.
  • Manage large multi-year, multi-departmental projects and prioritize numerous complex tasks.
  • Establish and maintain effective working relationships with the City Council, public officials, other department heads, staff, private and community organizations, and other encountered in the course of work.
  • Interpret and apply Memoranda of Understanding, City ordinances, and administrative rules and regulations affecting departmental operations and personnel matters.
  • Utilize a computer and other office equipment.
  • Understand and carry out oral and written directions.
  • License or Certificate

    Must possess an appropriate valid California driver's license.

    Education and Experience

    Any combination of education and experience that would provide the required Knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:
    Graduation from a college or university with a Bachelor's degree in computer science, communications, business or public administration, and six years of increasing responsible experience in all phases of business data processing including systems analysis, programming, computer operations, communications and distributive processing, at least four years of experience must include supervisory experience or project management responsibilities for a major system implementation.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions.

    Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area of the office to another; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as computers and calculators. Tasks require sound and visual perception and discrimination, as well as oral communications ability. Tasks are regularly performed without exposure to adverse environmental conditions.