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Community Services
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 | Registration Information
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*Suggestions & Questions *Forms & Supply Lists *Registration Guidelines
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*FAQs *To Register On-Line *Class Schedule
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*How to Register
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Registration Frequently Asked Questions

 

 

FAQ'S

A. ON LINE QUESTIONS
1. How do I get an On-Line account?
2. It is after 8:00am on the first day of registration and I still can not add a class to my shopping cart.  What should I do?
3. I'm having trouble registering on-line.  What could be wrong?
4. How do I change/update my personal account information?
5. The classes I am interested in are not listed on your web page.  Why not?
6. I changed my mind.  How do I cancel my Registration?


B. CLASS INFORMATION

1. How often are classes offered?
2. What should I bring to the first class?


C. REGISTRATION INFORMATION
1. How do I register for classes?

2. What are the office hours and phone number for the Registration Office?
3. Where is the office to register in person?
4. Can I register for classes if I'm not a resident of Torrance?
5. Why don't I receive the Torrance Seasons class catalog in the mail?
6. How do I provide my proof of residency?
7. Why do you ask for separate checks if I mail-in my registration?
8. Can I register in class?
9. What if I do not receive my receipt before the class begins?
10. What if I want to take classes with a friend?
11. What if the class I choose is full?
12. What if my child is not age appropriate according to the class description?
13. What if the instructor has given approval for my child to attend a class that he/she is not age appropriate for?
14. When does registration close?
15. Can I withdraw after classes begin?
16. What is the refund policy?

 

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A. ON LINE QUESTIONS

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1. How do I get an On-Line account?
Simply complete the on-line application and click submit.  Click here to go to the request an on-line account page.  Torrance residents MUST have current proof of residency on file PRIOR to submitting a request for an account.  You will be notified via e-mail in one to three business days from enroll@torrnet.com of the status of your account.  If you do not receive an e-mail within 3 days, please check your spam e-mail or call the registration office at 310-618-2720.

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2. It is after 8:00am on the first day of registration and I still can not add a class to my shopping cart.  What should I do?
Refresh/Reload your Internet browser.  Our system does not allow you to add items to your shopping cart or access the system prior to 8:00am on the first day of registration.  Only participants that have on-line accounts may register on-line.

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3. I'm having trouble registering on-line.  What could be wrong?
There are several reasons why you are unable to register on-line.
  . You have not requested an on-line account.
  . You have not yet been approved for an on-line account (please allow 1 to 3 business days for approval).
  . Your account information is not accurate.  Verify your log-in name (this is your customer ID number that was e-mailed to you or the log-in name that you requested) and your password (these are all case sensitive).
  . The class is full.  The system will add you to a wait list if the class is full.
  . The class you requested is not open for on-line registration at this time.
  . The class has already started.  If that is the case, you must register by walk-in or phone-in.
  . The participant is not age appropriate for the class and the system will not accept your registration.  If you are adding a new family member, be sure to complete the      date of birth field.
  . The system says "non-resident registration is not open at this time", but you are a Torrance resident.  Please call our internet help line at 310-618-2723 from 8:00am to      5:00pm so we can correct your account information.
  . After adding your credit card information, be sure to check the box at the bottom of the payment screen:  "I am 13 years of age or older"
If you are still having difficulties, please call our internet help line at 310-618-2723 from 8:00am to 5:00pm.

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4.  How do I change/update my personal account information?
The system does not allow you to make changes to your account.  Please contact the Registration office at 310-618-2720 to make these changes.

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5.  The class(es) I am interested in are not listed on your web page.  Why not?
Once the class has begun it is listed as "In progress".  Please go to the search criteria bar (in blue) at the top of our web page and under the box marked "SELECT", click on the drop down arrow and choose "In progress now".  The default is to list all classes that begin in the future.

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6.  I changed my mind.  How do I cancel my Registration?
This request can not be handled on-line.  You must contact the registration office.

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B.  CLASS INFORMATION

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1. How often are classes offered?
Classes are offered quarterly.  The Winter sessions begins in early January, the Spring session begins in late March or early April, the Summer session begins in late June (the week after Torrance schools are out for the summer) and the Fall session begins in late September.  For specific registration and class start dates please refer to the Torrance Seasons or the Class Registration Information page on-line.

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2.  What should I bring to the first class?
Bring your receipt and any supplies listed on your receipt to your first class. 

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C. REGISTRATION INFORMATION - POLICIES AND PROCEDURES

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1.  How do I register for classes?
There are currently five easy ways to register!!!  COMING SOON - TOUCH TONE REGISTRATION  Please check our "How to Register" page for details.
You can register in the following priority order: 
1) on-line, 2) phone-in, 3) walk-in, 4) fax-in, and 5) mail-in (see "Class Registration Information" for dates and times).  ALL Torrance Residents MUST provide current proof of residency prior to registering for the first time, beginning in January 2003.

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2.  What are the office hours and phone number for the Registration Office?
The West Annex Registration Office is open from 8:00am to 5:00pm, Monday through Friday.  The Cultural Arts Center Registration Office is open from 9:00am to 4:00pm, Monday through Friday.  The phone number is (310) 618-2720.  Both offices are closed every other Friday and on all holidays.

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3.  Where is the office to register in person?
The West Annex Registration Office is located in the West Annex of City Hall, 3031 Torrance Blvd, Torrance.  The Cultural Arts Center Registration Office is located in the lobby of the Cultural Arts Center, 3330 Civic Center Drive, Torrance (behind the Torrance Plunge, next to the James Armstrong Theatre).

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4.  Can I register for classes if I'm not a resident of Torrance?
Non-residents are welcome to register for classes, however, there is a $10.00 non-resident fee for most classes.  The fees listed for all classes indicate the fees for residents/non-residents.  When only one fee is indicated, there is no additional fee for non-residents.  Please note that non-resident registration begins two (2) weeks after resident registration.

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5.  Why don't I receive the Torrance Seasons class catalog in the mail?
The Torrance Seasons catalogs are mailed out to all Torrance Residents.  If you are a resident and do not receive your catalog, please contact your letter carrier or postmaster.  Non-residents may subscribe for an annual fee (currently $8.00 for 4 issues - price is subject to change).  Please contact the registration office if you wish to subscribe.

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6.  How do I provide my proof of residency?
PROOF OF TORRANCE RESIDENCY WILL BE REQUIRED FOR ALL RESIDENTS when registering for the first time in our new database, beginning in January 2003.  Proof will also be required should an individual move to a different Torrance address, or if mail is returned.  You may bring your proof to the Registration office, or you may fax it to us at 310-781-7598.  Acceptable forms for proof of residency MUST be current and will be limited to the following:
   California Driver's License
   Car Registration or Car Insurance Premium
   Public Utility Bill (Telephone bills are NOT accepted)

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7.  Why do you ask for separate checks if I mail-in my registration?
If multiple classes are requested, we ask for separate checks.  If one of your class choices are full, we can not enroll you if you overpay your registration.  This will result in your registration being delayed.

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8.  Can I register in class?
Registration is not accepted in class.  You must be registered prior to attending classes and activities.

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9.  What if I do not receive my receipt before the class begins?
Please contact the Registration Office prior to the first class meeting to find out the status of your registration request.  If you have an on-line account, you may print copies of all of your receipts and transactions.

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10.  What if I want to take classes with a friend?
For On-line registration: Our system does not allow you to register non-family members on-line.  Each family must have their own account and will need to register themselves for classes.
For Phone-in & Walk-in registration: You may register a friend if you have their personal information (i.e, full name, address, phone number and date of birth) and they have already provided us with proof of residency (if applicable).
For Fax-in registration: Both forms must be faxed together.  Please add a note on each form that you wish to register with a friend and indicate the friend's name on each form.
For Mail-in registration: You can send both registration forms in the same envelope, however, each participant MUST provide proper proof of residency (when applicable).

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11.  What if the class I choose is full?
You will be added to a wait list for the class.  You do not pay for classes that you are on wait lists for.  If an opening becomes available, you will be contacted by phone and you will have three business days to notify the Registration Office of your desire to enroll in the class and to pay for the class.  Failure to contact the Registration Office within three days will result in your name being removed from the wait list and the next person on the list will be contacted.  Please be sure the Registration Office has your current day time phone number.

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12.  What if my child is not age appropriate according to the class description?
You must select a class that is within the proper age range of your child.  Children must be age appropriate by the first class meeting.

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13.  What if the instructor has given approval for my child to attend a class that he/she is not age appropriate for?
Some instructors will allow children that are not age appropriate.  You MUST obtain a written approval from the instructor prior to registering for that class.  You must register in person, by fax or mail and MUST provide the written approval to the registration staff upon registering.

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14.  When does registration close?
Registration closes for MOST classes on the day of the second class meeting.  You may view the registration end date on-line.

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15.  Can I withdraw after classes begin?
If for any reason you are not satisfied with a class, a full credit will be held on account with the Registration Office, provided the request is made to the Registration Office at least one business day before the third class meeting.  No credits will be issued after this time.  A credit voucher will be mailed to you indicating the amount of your credit.  You have one year from the date of issue to use your credit.  You may use your credit for any member of your family, for any class held by the City of Torrance Community Services Department.  If you do not receive your credit voucher within one week after your request, please contact the registration office.  Credit on account may also be used to pay for on-line registration.

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16.  What is the refund policy?
Requests for refunds MUST be made at least one business day before the first class meeting.  Definitely NO REFUNDS will be given after that time.  An administration fee of 20%, not to exceed $25.00 or less than $3.00 per class, will be deducted from ALL refunds.  Please allow 4 to 6 weeks for refunds.  A full refund will only be made when the Torrance Community Services Department cancels a class. 

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