Metro Pass Sales On-line (bamart.com/metrofaremedia)

Frequently Asked Questions

(Q) Who do I contact to resolve a problem:
(A) Call MetroMail at (213) 922-6059 or email metromail@metro.net

(Q) Can I buy a pass and have it delivered to a different address?
(A) No, for security purposes we will only ship to the credit cardholder's billing address.

(Q) Can passes be returned for refund or credit?
(A) No.

(Q) Can I purchase student, senior or disabled monthly passes?
(A) Not at this time, however, these items may be offered at a later date.

(Q) Do I receive confirmation for my order?
(A) Yes, see Order Confirmation on this page.

(Q) Will the system remember what I ordered from month to month?
(A) Not at this time, but this feature may be added in the future.

(Q) Can orders be shipped to more than one address? In other words could I order 100 passes and have them sent directly to the individual employees' homes?
(A) No, orders will be sent to the cardholders billing address.

(Q) When do I need to place an order to ensure timely shipment?
(A) Orders must be placed by the 15th of the month prior to the month of use.

(Q) How will the passes arrive? UPS? FEDEX? USPOST?
(A) USPost and UPS

(Q) Is there a shipping and handling charge?
(A) Yes, see charges specified on the Order Page

(Q) Can I order tokens?
(A) No, tokens are not offered.

(Q) Is the site secured?
(A) Yes, all transactions are encrypted and protected using Secured Sockets Layer (SSL) technology.

(Q) Can I request an automatic monthly order?
(A) This option will be offered at a later date.

(Q) Can I order senior, student or disabled stamps?
(A) No, unable to verify qualification for these Reduced Fare Programs.

(Q)..Could I establish an on-line corporate account and have employees charge to that account?
(A) No, for security purposes only the name on the credit card can make purchases.

(Q) Could I place bulk orders for several other companies and have them shipped directly to those other companies?
(A) Yes, bulk orders are accepted , provided that the shipping and cardholder's billing addresses are the same. Please note that this method of purchasing does not permit returns or refunds.

(Q) What is their hotline phone number if I have additional questions or experience a problem?
(A) (213) 922-6059

(Q) Can I track my order?
(A) Yes, but you will need to open an Express Account.

(Q) What do I do if I don't receive my order?
(A) If an order is not received by the last day of the month, call MetroMail at (213) 922-6059 or email metromail@metro.net.