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 TORRANCE california

Human Resources
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FAQ's

What is Civil Service?
Where can I obtain information about employment opportunities with the City of Torrance?
Where can I obtain a job application?
Is there a deadline date to apply for a position?
How do I access the online application?

How long before the online application times out?
Will I be able to save my online application and return to complete it later?
Can I apply for a position before the application submission date?
Why is Social Security Number required?
How will I know if my online application was submitted properly?
Will I be able to print my application after submitting?
Can I apply for another position I am interested in that is not currently open?
Where do I find and complete an interest card?
Can I submit a resume instead of an application?
Is the supplemental questionnaire required at time of application?
Do I need to submit a new application for each position I apply to?
How many jobs can I apply to?
I don't have a driver's license. Can I still apply for the position?
I have a criminal record.  Can I still apply for a position?
What if I require testing accommodation for the position?
What happens after I submit my application?
Once I have submitted my application, how long will it take to hear back from the City?
How will I be notified if I qualify for the examination process?
What does the examination process include?
What type of interview will be conducted?
I have been invited to the examination process, but I can't make it. Can I re-schedule?
After I finish taking all these tests, then what?
How long will it take for me to get the results of a test I took?
How long does all this take?
What should I do if I have a change of address or phone number?
This sure seems like a lot of rules.



What is Civil Service?
Civil Service is a system created to protect employees in public jobs. The Civil Service system seeks to give everyone a fair chance at a job. All permanent jobs are publicly announced and applications are accepted until a specified date or until a maximum number are submitted. The announcement lists the minimum requirements for the job and other conditions that must be met by the applicants. All Civil Service systems follow procedures such as these however each agency develops its own rules and regulations. Since procedures vary in each agency, it is important that you read and follow all instructions.

Where can I obtain information about employment opportunities with the City of Torrance?
The City of Torrance announces job openings on:

* City of Torrance Human Resources Website: www.TorranceCA.Gov
* Twitter: www.twitter.com/TorranceJobs
* Facebook: www.facebook.com/CityofTorranceJobs 
* City of Torrance E-Notify subscribing system available on the Job Openings page. 
* The job board in the lobby of our office located at 3231 Torrance Blvd. Torrance, CA 90503 which is open Monday - Thursday and every other Friday from 7:30 AM to 5:30 PM.
* Job Hotline at (310) 618-2969

Where can I obtain a job application?
Job applications can be accessed online through the job openings page.  Many of our positions are online only applications. If you do not have access to a computer, you may use the Human Resources' Computer Kiosk to fill out an application, which is located in our lobby at 3231 Torrance Blvd, Torrance CA 90503. Paper applications are accepted for some positions.  Please read the job announcement regarding application process before filling out any application. You may request an application and job announcement by calling the Job Hotline at (310) 618-2969 or emailing Jobinfo@TorranceCA.Gov (Please include your name and mailing address.)

Is there a deadline date to apply for a position?
Yes, there is a filing deadline for most positions. Unless the position is continuous or open until filled, a final filing date or application limit will be posted on the job opportunities page in the table of open positions and on the job announcement.

How do I access the online application?
You can access the online application by going to http://www.torranceca.gov/.  Click on Job Opportunities in the Quick Links section at the top of the page.  This will take you to the Human Resources' page.  Go to Career Opportunities and then Job Openings (Open to the Public).  To find out information about the position, click on the job title.  To start the application process, click on the word Apply next to the job title which will take you to a log-in page.  If this is the first time you are completing an application, you will need to register for an account.  Once you register, you will receive a confirmation email that will request you to authorize the account.  Click on the link in the email which will take you back to the log-in page and at that time you may log-in and complete the application.  If you have any difficulties, please call us at 310-618-2915.

How long before the online application times out?
The online application will time out after 60 minutes. Make sure to save your information often. If you feel that you need more than 60 minutes to complete any section, we suggest completing it in a Word document and cut and pasting it into the online application.

Will I be able to save my online application and return to complete it later?
As long as you do not submit your application, you may return to edit the application as much as you like.  Once you have submitted the application, you will not be able to edit any longer.  If you would like to add or revise information on your application, you must contact the Human Resources Division at 310-618-2915.  Please be aware that you must submit the application before the final deadline for that position which can be found on the job announcement.

Can I apply for a position before the application submission date?
In some cases, we will allow applicants to start completing their online application before the application submission date. However the applicant will not be able to submit the application until the actual open filing date.  This information can be found on the job announcement and on the job openings page.  Note: Please be aware that you will need to return to the online application and submit it on the official open date.

Why is Social Security Number required?
This number is required for the testing process that occurs when applying for any position.  The City of Torrance Human Resources Division uses your social security number as your identification during this process.  If you are not comfortable with giving this information through our on-line application system, you may make up a number. However please notify us that the number you have submitted is not your SS#, if you are invited to the examination process.

How will I know if my online application was submitted properly?
Once you have clicked on the application submission link, you may go back to Admin Home and you will find a listing of the positions you applied or interest cards you may have completed.  If you see "print" next to the job title you applied then your application is completely submitted. However if you see the word "edit" next to the job title, then you have not submitted the application.

Will I be able to print my application after submitting?
You will be able to print your application right after clicking on Submit Application.  If you are unable to print it at time of submission, you can go back into your account and print it later.

Can I apply for another position I am interested in that is not currently open?
No, you may not apply for a position that is not currently open. If you are interested in a position that we are not currently hiring for, you may fill out an Interest Card. Before the position opens, we will send you an email notifying you when the application period begins.  Disclaimer: As with any technological program, we may encounter problems when sending out notices for the interest cards. Because of this, we also encourage you to follow our Twitter and subscribe to our Career Opportunities page to stay updated with upcoming positions.

Where do I find and complete an interest card?
You can fill out an interest card by going to the Job Descriptions page.  Select the position you are interested and click on the title link.  You will find directions on how to access the interest card at the top of the page.  Once the card is completed, it will be valid for one year and we will notify you when we are accepting applications for that position via email.

Can I submit a resume instead of an application?
No, a completed City application is required for every job opening. When applying through our online system, there is a place for you to paste your resume.  Please be aware that any original formatting of your resume will become plain text.  You will find more information and instruction on how to complete an online application on the job openings page. Occasionally a City Application with resume is required for certain positions, therefore please read the job announcement regarding the application process for all application requirements.

Is the supplemental questionnaire required at time of application?
If a supplemental questionnaire is attached to a job announcement, then it is required as part of the application process.  If you do not fill out the supplemental questionnaire and submit it with the application by the application deadline, your application will not be complete and therefore you will be disqualified from the application process.

Do I need to submit a new application for each position I apply to?
Yes, a new application is required for each job opening, however when you use the online application system your information will be saved and can be accessed by copying the information from a previous position you applied for.

How many jobs can I apply to?
There is no limit to how many jobs you may apply to, as long as there is a separate application for each position.

I don't have a driver's license. Can I still apply for the position?
Yes, however many positions require that you provide a valid California Driver's License by date of appointment.  Check the job announcement for specific license requirements.
 
I have a criminal record.  Can I still apply for a position?
Yes, for most positions having a criminal record does not automatically disqualify you from the selection process.  However you will need to complete a Report of Convictions Form at time of application which will be reviewed by the Civil Service Manager only.

What if I require testing accommodation for the position?
You may request the Reasonable Request for Accommodation for any part of the examination process.  You must submit the forms to the Human Resources Division located at 3231 Torrance Blvd, Torrance CA 90503 by the application deadline date for the position applied.   If applying through the online application system, you can download the forms if you click on yes in that section.

What happens after I submit my application?
The job announcement specifies the minimum experience and/or education requirements for the position. Sometimes it will also tell you that even though there are minimum requirements, only those applicants showing the most experience (the "best qualified") will be considered. This means that applications are first reviewed to see who meets the minimum requirements. Then this group is reviewed again, and only the applicants who have specific experience that closely matches the needs of the City and department where the vacancy exists are invited to the examination. Applications are reviewed by a member of the Human Resources staff and, in most cases, a representative of the department with the vacancy reviews the applications as well. Since your applications is read by several people-before the decision is made to invite you to an examination-it is important that it be filled out legibly and completely. Be aware that it is important that your application show all the relevant education and experience you possess.  Think of it as part of your test and make sure to do the best job you can.  Note: Applications may be rejected if any section is incomplete. All applicants will be informed via US mail or in some cases email regarding the status of their application.

Once I have submitted my application, how long will it take to hear back from the City?
You will be notified regarding the status of your application approximately two weeks after the application filing period closes.

How will I be notified if I qualify for the examination process?
You will receive an invitation to the examination process via US mail or in some cases email.  Please note that key dates for the testing process are also on the job announcement.  If you do not receive a notice about your application status a week before the test date listed, please contact the Human Resources Office at 310-618-2915.

What does the examination process include?
Civil Service tests take many forms, such as multiple-choice written Test, writing exercise, performance (hands-on), video exercises, group exercises or interviews. The type of test you take is listed on the job announcement. Typically, each examination process involves two or more types of tests; however, there are times when only an interview is required. The most typical examination uses a multiple choice written test followed by a scored interview. Regardless of the test format used, the testing focuses on skills required on the job. For more information on what to expect on a written test, go to the Job Description or click here for more information on how to prepare for a written test.

What type of interview will be conducted?
The interview process is conducted in a panel setting and is commonly known as the qualifications appraisal interview. It is somewhat formal, and is usually conducted by individuals who are knowledgeable in the type of work involved but who are not ultimately involved in the final selection decision. Often, the interviewers are not even employees of the City, but rather are people who are recruited to serve in this role because of their expertise. The final selection interview comes later.

I have been invited to the examination process, but I can't make it. Can I re-schedule?
Please call the Human Resources Division at (310) 618-2915 to see whether a position's exam and/or interview dates are flexible.

After I finish taking all these tests, then what?
After the tests are scored and the applicant has passed each component of the examination process with a 70 or above, the applicant is placed on an eligible list or a "list for hire."  The names on the eligible list are ranked in order of final score (a weight is given to each component and added together for a final score.  This information is found on the job announcement). Once your name is placed on the eligible list, you are eligible for employment. When a vacancy for a specific job occurs, the top five ranks on the eligible list are referred to the department, who will then contact you regarding a department interview. (The rules for Police Officer and Firefighter positions are slightly different, but the principle remains the same.) The department may interview some or all of these eligible applicants, and select one. The other names are then returned to the eligible list to be considered for future vacancies. Eligible lists may be used in this manner for up to two years, although, for a variety of reasons, may terminate sooner.  Once a list is terminated, you will have to re-test to re-establish your eligibility. Some of the positions in the City are Non-Civil service positions (At-Will) and therefore the department with the vacancy will receive all the names on the eligible list.  In this case, the department has the choice to contact some or all the applicants for a department interview.

How long will it take for me to get the results of a test I took?
Depending on what phase of the examination process you are in, it may take two (2) to four (4) weeks to receive notification of your test results from the Human Resources Division.  Your Final results will be mailed in approximately one week from the Civil Service Division.

How long does all this take?
The time line can vary quite a bit depending on the number of applications submitted, the test involved, and the total number of recruitments in process. However, it typically takes five to seven weeks. Usually, the tentative dates of each step in the process are listed on the job announcement.

What should I do if I have a change of address or phone number?
You should immediately notify Human Resources at 310-618-2915 or via email at jobinfo@TorranceCA.Gov of your change of address or phone number.  It is also your responsibility to keep us informed of any changes, so that we are able to contact you regarding any part of the examination process.  If we are unable to contact you through out the examination process, then you may be withdrawn from the testing process and/or possibly the eligible list

This sure seems like a lot of rules.
Yes, but these rules are there to ensure that our employment system is a fair one. The rules and procedures we follow are necessary in a complex city such as Torrance, with 13 different departments, over 200 job titles and about 1200 employees. We try to provide the important information you will need to know while going through the employment process in the job announcement and letters we send you. Please read and save these communications for future reference.

 

If you are still unsure of anything,
please contact Human Resources
at jobinfo@TorranceCA.Gov
or (310)618-2915.