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City of Torrance
Class Code: 5344

Class Designation: Civil Service

October 2005
(Revised)

Representation Unit: Executive and Management Employees

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Street Operations Manager

Definition

Under general direction, manages the maintenance of roadway and sidewalk surfaces, storm water retention basins within the City, and traffic control devices, signage and striping along airport roadways, taxi-ways, runways and general airfield maintenance; and performs related work as required.

Distinguishing Characteristics

The Street Operations Manager is distinguished from the Deputy Public Works Director in that the incumbent is not responsible for managing multiple divisions in the Public Works Department. Distinguished from section supervisors in that the incumbent is responsible for a division of the department.  Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives and to apply concepts, plans and strategies that may require non-traditional methods to achieve established goals and objectives.  The incumbent exercises broad judgment in defining work objectives and determining methods and systems to meet objectives.  Work is reviewed for overall results.

Supervision Exercised/Received

Receives general direction from the Deputy Public Works Director, provides direct supervision to supervisory and support staff.

Examples Of Essential Duties

The following duties represent the principal job duties; however, they are not all inclusive.

  • Develops, implements and evaluates division plans, policies, and procedures to achieve annual goals, objectives, and work standards;
  • Plans, assigns, and directs through supervisors, the maintenance of roads, sidewalks, bridges, and traffic control devices;
  • Develops and monitors the division budget and establishes budgetary controls including estimation of funds required for road maintenance and equipment requirements for street traffic control and related devices such as signals, signs, striping and storm water retention needs;
  • Manages private contractors involved in the maintenance of roads and sidewalks;
  • Manages the work of staff including; coaching staff for improvements and development, training, assigning reviewing and evaluating work performance, coordinating activities, maintaining standards, allocating personnel, selecting new employees, acting on employee problems and recommending employee discipline; 
  • Administers safety and training programs;
  • Inspects roads to determine need for repair; performs field inspections of maintenance projects;
  • Prioritizes repair and maintenance of sidewalks, medians, roads, streets and highways;
  • Coordinates various phases of maintenance projects;
  • Prepares and/or reviews correspondence;
  • Acts as division liaison with internal and external teams, committees, along with outside agencies including local and State officials, utility companies, the community and other interested groups;
  • Coordinates projects with other City departments and agencies;
  • Stays abreast of current developments in legislation and trends, which may affect the City and/or division;
  • Implements and maintains Federal, State and local mandates;
  • Prepares reports and recommendations for City Council and commission agenda items;
  • Attends and conducts meetings as required.
  • Examples Of Other Duties

    The following represent duties that are generally performed by this position, but are not considered to be principal job duties.

  • Receives and responds to public inquiries and requests for information and assistance and takes appropriate action to resolve problems.
  • Develops and reviews reports and other documents submitted by subordinates.
  • Performs related duties as required.
  • Qualification Guidelines

    Knowledge of
  • Methods, materials, equipment and operating practices in the construction and maintenance of sidewalks, roadways and related infrastructure, including principles and practices of traffic control;
  • Project management methods and practices;
  • Management and supervisory principles and practices;
  • Budget preparation and administration principles and practices;
  • Applicable Federal, State and local regulations;
  • High quality customer service methodology and principles;
  • Safety regulations as required by OSHA and other regulatory agencies;
  • Hazards and generally accepted safety standards;
  • City ordinances and administrative rules and regulations affecting departmental operations and personnel matters;
  • General City operations.
  • Ability to
  • Evaluate, develop and implement division policy and programs to improve operations;
  • Develop and monitor the division budget and establish budgetary controls;
  • Negotiate project or maintenance contracts on behalf of the division;
  • Analyze complex issues, evaluate alternative solutions, develop sound conclusions, and recommend a course of action;
  • Manage the work of subordinates including coaching staff for improvement and development, training, assigning, monitoring and evaluating work performance, counseling and disciplining staff and resolving grievances;
  • Plan, organize, assign, coordinate and manage the activities of professional and support staff, and outside contractors;
  • Interpret and apply Memoranda of Understanding, City ordinances and administrative rules and regulations affecting departmental operations and personnel matters;
  • Develop, understand, interpret laws and execute rules, regulations, policies and procedures;
  • Establish and maintain effective working relationships with the City Council, public officials, other department heads, staff, private community organizations, and others encountered in the course of work;
  • Present proposals and recommendations effectively in public meetings;
  • Develop clear, concise, and comprehensive studies, reports, and agenda items;
  • Communicate effectively orally and in writing;
  • Ensure safety and professional work standards are met;
  • Prepare and monitor a preventative maintenance program;
  • Read and interpret plans and specifications;
  • Operate a computer and other office equipment.
  • License and/or Certificate

    Must possess and maintain an appropriate, valid California driver's license.

    Education and/or Experience

    Any combination of education and experience that provides the required knowledge, skills and abilities is qualifying. A typical way of obtaining the necessary knowledge, skills, and abilities is:
    An Associate's degree with a concentration in public works construction management, public or business administration or a related field and seven (7) years progressively responsible experience in road maintenance work and/or traffic and lighting controls which includes at least two (2) years of management or supervisory experience.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions:

    Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area of the office to another; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as data entry and the use of calculators and a computer keyboard.  Tasks require sound and visual perception and discrimination, as well as oral communications ability. The employee works under typical office conditions with a quiet work environment about half the time. The remaining time is spent in the field around machinery and vehicles that may expose the employee to loud noise.

    Career Ladder Information

    Experience gained in this classification in addition to training and coursework may serve towards meeting the qualification guidelines for Deputy Public Works Director - Operations or Public Works Director.