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Public Works
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 | Public Works
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Q & A for Customer Service Center for Water and Trash Billing

Q. How do I contact the Customer Service Center?
A. You may call the toll-free number at 1-855-354-5623 from 7:30 a.m. to 5:30 p.m. Monday through Friday.

Q. What kind of calls will the customer service center be taking?
A. The Customer Service Center can handle calls regarding the water service and the refuse and recycling collection provided by the City of Torrance.  This includes answering billing inquiries; and setting up new service accounts and closing current services.  In addition, Customer Service can handle calls for requests to turn the water on or off for plumbing repair, for water leaks, or water quality questions.  Customer Service can also handle calls for missed trash/recycling pick-up, container replacement, additional container requests and the scheduling of large item pick-ups.

Q. Is there a local drop-off payment location?
A. Yes.  You can pay your Ciy of Torrance Utility Bill (water, trash) at the City Treasurer's Office in City Hall at 3031 Torrance Blvd. during City Hall business hours.  Please note that staff in the City Treasurer's Office can only accept payments; they are unable to address any water or trash inquiries.

Q. What are my payment options?
A. There are seven ways to pay your bill:
  1. Mail a check with the payment stub in the envelope enclosed with the bill;
  2. Pay your Bill feature at http://torrance.gwfathom.com/ with credit/debit card* or e-check;
  3. Log into your account via http://torrance.gwfathom.com/ with credit/debit card* or e-check ,
  4. Pay over the telephone with a Customer Service Representative with credit/debit card* or e-check;
  5. In-person with cash, check, credit/ebit card or e-check at the City Treasurer's Office in Torrance City Hall;
  6. Use your own bank's Billpay;
  7. Sign up for ACH (Automated Clearing House)

      *Credit and debit card payments require a 2.85% processing fee.

Q. Where do I mail my payment?
A. You may mail your payment to P.O. Box 51159, Los Angeles, CA  90051-5459.