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City of Torrance
Class Code: 3448
Class Designation: Non-Civil Service/At-Will
Representation Unit: Certain Full-Time Salaried and Hourly Employees
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Home Improvement Program Supervisor
Under general direction, provides oversight, coordination and implementation of the Home Improvement Program which provides home repair for qualified residents of the City of Torrance. Instructs City-funded trainees in home repair skills, supervises work crew, acts as a liaison between City staff and homeowners; and performs other duties as assigned.
Receives direction from the Department Head or Division Manager. Provides direction to the Home Improvement Program Coordinator.
Plans, organizes, and directs day to day operations of the Home Improvement Program;
Interprets and applies rules, regulations, and policies; and ensures compliance with policies, procedures, City Ordinances and Council directives;
Performs liaison functions between assigned department and other City departments to ensure efficient service;
Maintains positive customer relations and successfully resolves complaints and issues;
Supervises staff which includes instructing, assigning, planning and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, acting on employee problems, selecting new employees and implementing employee discipline. Providing training, advice and assistance as needed;
Instructs in basic home repairs, such as painting, plastering, plumbing, electrical, cement work, and repairs to screens and doors;
Instruct in building of handicapped ramps, widening of doorways, lowering of counters;
Estimates time and complexity of jobs;
Informs homeowners as to materials needed and may order construction materials;
Sets up work schedules for trainees, evaluates trainees performance;
Monitors project and participant progress;
Prepares logs, vacation schedules and time sheets;
Assesses monetary needs and makes recommendations for section budget and assists in development of the operational budget.
Knowledge and Abilities
Methods, materials, equipment and operating practices involved in building maintenance and repair work;
Basic principles and techniques of structural building inspection, building materials accepted safety standards and modern methods of building construction;
Applicable local, State and Federal regulations;
Hazards and safety standards involved in building maintenance and repair work;
Principles of supervision
Effective public service techniques;
City ordinances and administrative rules and regulations affecting departmental operations and personnel matters;
General City operations.
Plan, schedule, inspect, monitor and assist the work of an assigned crew;
Read and interpret plans and specifications;
Physically perform sustained manual labor;
Safely and skillfully operate hand tools, mechanical equipment, power tools and equipment required to complete work assignments;
Instruct crew on basic building repair and construction;
Coach and mentor less experienced employees on the methods, techniques and equipment used in the trades;
Maintain and make minor repairs to a variety of power equipment and hand tools;
Establish and maintain effective working relationships with City employees, homeowners, and the general public;
Understand and carry out oral and written direction;
Communicate effectively orally and in writing;
Prepare clear, comprehensive reports;
Maintain records and files;
Ensure safety and professional work standards are met;
Estimate quantity and types of materials and supplies needed;
Shift priorities as workload demands require and meet deadlines;
Instruct others in basic building repair and construction skills.
Education and Experience
Any combination of education and experience that provides the required knowledge and skills is qualifying. A typical way of obtaining the necessary knowledge and abilities is:
Experience to perform a broad range of duties in one or more of the following construction trades: carpentry, plumbing/construction work, metal fabrication and machining, and/or painting that includes coaching and directing the activities of less experienced workers.
Formal or informal education which ensures the ability to read and write at a level necessary for successful job performance.
A valid Class C California Driver's License.
A current DMV H-6 record showing a ten-year driving history and no points within the last three (3) years is required at time of application.