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City of Torrance
Class Code: 1124

Class Designation: Civil Service

March 2015 (Revised)

Representation Unit: Torrance Professional & Supervisory Assoc.


Police Operations Supervisor


Under general direction, plans, directs and supervises the operations of the Records, Traffic, Training, and Court Detail sections of the Police Department and performs related work as required.

Distinguishing Characteristics

Distinguished from the Police Sergeant or Police Lieutenant in that the incumbents are non-sworn and are primarily responsible for administrative functions of an assigned section. Incumbents perform a full range of complex tasks and work under direction within a framework of established procedures.  Work is judged primarily on overall results with latitude in determining work methods and assignment requirements. Work may require the development of recommendations consistent with directives, policies and regulations.
Supervision Exercised/Received
Receives direction from higher level staff. Provides direction to lower level staff such as Police Services Officer, Police Records Technician and support staff.

Examples Of Duties

The following duties represent the prinicipal job duties; however, they are are not all-inclusive.
  • Organizes, plans, and oversees the day-to-day operations of an assigned section;
  • Supervises staff; including instructing, assigning, planning and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, acting on employee problems, selecting new employees, implementing employee discipline, providing training, advice and assistance as needed;
  • Assists with functions performed by line staff as necessary to maintain adequate service levels;
  • Participates in the development of related goals, objectives, policies, and procedures;
  • Implements and maintains operational procedures consistent with established practices and Government/Penal Code requirements;
  • Determines section training needs, develops, implements and coordinates training programs for assigned personnel and oversees training of new staff;
  • Institutes procedures to ensure accuracy; modifies or recommends modifications to systems or processes to improve accuracy and efficiency;
  • Receives and responds to difficult customer service inquiries and complaints;
  • Responds to inquiries and provides assistance to department personnel regarding section activities and procedures;
  • Acts as a liaison to other law enforcement agencies regarding section related responsibilities; and keeps superiors informed of events that may have an impact on the department or City;
  • Completes assigned routine and administrative tasks such as preparing work schedules;
  • Completing payroll documents;
  • Drafting staff reports;
  • Managing inventory and obtaining/compiling bids for goods or services.
  • In addition to the duties listed above, incumbents assigned to the specific sections listed below perform the following:
  • Supervises the daily operation of the Records Division relative to coding, data entry, maintenance, retrieval, purging, sealing, scanning and storing of police records and reports such as crime, arrest, and accident reports;
  • Makes recommendations for recordkeeping policies, procedures and systems to improve operations and ensure compliance with new and existing laws;
  • Trains staff on proper systems and procedures to ensure compliance with laws, court decisions, rules and regulations relating to the use and confidentiality of police records;
  • Approves release or inspection of police reports and monitors collection of fees at public counter;
  • Responds to non-routine questions and information requests;
  • Compiles or verifies statistical information/reports generated from computerized system;
  • Complies with court orders for subpoenaed records;
  • Tests and monitors automated recordkeeping programs to ensure accuracy.
  • Traffic
  • Directs and assigns work relating to the parking control and crossing guard functions;
  • Determines need for services;
  • Inspects work stations to observe and evaluate performance;
  • Handles public relations, post storage hearings and investigates claims and complaints;
  • Maintains time records and logs; prepares a variety of reports;
  • May occasionally perform the duties of Parking Control Officer or Crossing Guard;
  • Supervises and coordinates special events such as the Armed Forces Day Celebration & Parade and the 4th of July Celebration at Wilson Park.
  • Court Detail
  • Supervises the daily operations of the Court Detail;
  • Acts as a liaison for the Police Department with the District Attorney's Office, City Prosecutor's Office, Parole Hearing Boards, and various courts and Judges;
  • Oversees the Department's processing of personal appearance subpoenas;
  • Manages and controls court overtime;
  • Reviews new court policy or programs;
  • Establish new policies or procedures;
  • Recommends improvements of the court operations.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties:
  • May be called upon to testify in court;
  • Attends division, department, and community meetings as required;
  • Performs related duties as required.
  • Qualification Guidelines

    Knowledge of
  • Principles of supervision, training and employee relations;
  • Police procedures, rules, regulations and terminology and law enforcement codes as related to assigned functions;
  • Computerized law enforcement and public safety information systems;
  • Municipal codes, police policy and procedures, penal code, vehicles codes, health and safety codes and business and professional code;
  • Basic English, grammar, spelling, punctuation, vocabulary and arithmetic;
  • Report writing techniques;
  • Effective interviewing techniques;
  • Effective safety principals and practices;
  • City policies and procedures affecting departmental operations;
  • General City operations. 
  • In addition to the above, incumbents assigned to the specific areas listed below are also expected to have knowledge of the following:
  • Penal, government and other laws and codes pertaining to the management, reporting and dissemination of criminal and related records and other information;
  • County and municipal ordinances and procedures relating to records, warrants, and public counter functions;
  • Computerized law enforcement and public safety information systems;
  • Office practices, procedures, and clerical techniques involved in classifying, indexing, processing, filing, retrieving, and controlling a large volume of records and reports;
  • State mandated file purging requirements relative to police records;
  • Laws pertaining to privacy and security of criminal history  records and laws governing the release of crime report information under the Public Records Act to specific public agencies and the general public;
  • Uses of automated data or word processing equipment utilized in records systems.
  • Ability to
  • Supervise the work of subordinate staff including coordinating, assigning, monitoring and evaluating work as well as training, counseling, disciplining staff and handling grievances; 
  • Supervise and motivate personnel in a high stress environment;
  • Inspire confidence in subordinate personnel and new employees in training;
  • Promote cooperative team work and customer service values among employees;
  • Deal constructively with conflict and develop effective resolutions;
  • Quickly assess a situation and take appropriate action under stressful and emergency conditions;
  • Manage multiple tasks, as well as determine priorities and adjust work schedule accordingly;
  • Communicate effectively with, and respond to, a demanding and diverse public in answering questions, policies, and handling complaints;
  • Act independently, exercise sound judgment within established guidelines and maintain confidentiality;
  • Understand and interpret rules, regulations and laws related to assigned function;
  • Deal tactfully and effectively with the public;
  • Interpret, apply and explain section related laws, codes, regulations, and policies;
  • Compose, compile and maintain correspondence, special studies, statistical analyses, and reports;
  • Understand and carry out oral and written directions;
  • Establish and maintain effective working relationships with subordinates, coworkers, management, other city employees, public officials, employees from other agencies, and the general public;
  • Operate modern office equipment, computers and software applications;
  • Implement and adhere to City and department rules, regulations and policies that govern assigned services and operations;
  • Learn and utilize new skills and information to improve job performance and efficiency. 
  • License or Certificate 

    A valid California Motor Vehicle Operator's License (Class C) of the appropriate class or grade. 
    Complete a basic supervisory course within one year of appointment.
    Incumbents assigned to Records must complete:
    Must complete the POST Records Supervisor course and Public Records Act Course, CLETS Basic Course and the CLETS Train and Trainer course within one (1) year of appointment.

    Education and Experience

    Any combination of education and experience that provides the knowledge and skills required is qualifying.  A typical way to obtain the knowledge and skills would be:
    Graduation from high school or possession of a GED Certificate; and three years of increasingly responsible experience in a law enforcement environment in the specific area of assignment.
    One year of supervisory or lead work experience is preferred. 
    An Associate Degree or sixty (60) or more college units from an accredited college or university with major coursework in criminal justice, public or business administration, political science, or closely related field, is desirable.
    Special Requirements
    Performance of the essential duties of this position includes the following physical demands and/or working conditions:
    Must be able and willing to work rotating shifts and holidays.
    May be rotated to any of the assignment areas. 
    Must be able to successfully pass a background investigation.
    Requires the ability to drive to specific locations; work outdoors and possible exposure to variable weather conditions.  Frequently required to walk, stand, stoop, kneel and use arms, legs, and back to lift and or move up to 50 pounds.  Requires back and leg coordination to stoop, kneel, crouch, bend and crawl.  Requires use of arms to reach and carry and use of hands to operate, finger and handle objects and controls. Requires sound and visual perception and discrimination, as well as oral communications ability.  Tasks are regularly performed without exposure to adverse environmental conditions. Requires the ability to accurately perceive sounds.
    Career Ladder Information
    Experience gained in this classification in addition to training and course work may serve to meet the minimum requirements for promotion to Police Records Administrator.