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Public Works
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 | Water Services
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Water

WATER OPERATIONS

The Torrance Municipal Water Department serves approximately 105,000 residents and business customers covering 78 percent of the City. The Department is responsible for local water supply, the monitoring and maintenance of water quality, planning preventive and predicative maintenance, the operation and repair of the water system, distribution system, and interfacing with the State Health Department and other agencies regarding water quality matters.

  • Delivers over 30,000 acre feet ( 9.8 billion gallons) of both potable (drinking water ) and recycled water supplies to residential, business and industrial customers in the City.
  • Maintenance and repair of 320 miles of distribution pipelines, 2,700 fire hydrants, 7,500 valves and 26,000 service connections
  • Provides responses to emergencies and water outages on a 7 day 24 hour basis
  • Responsible for conducting approximately 2,200 water quality tests annually as part of a comprehensive water quality program

Click here for information on the water rate increase in March, 2011.

Click here for information on the water rate increase in January, 2012.

Click here for information on the water rate increase in January, 2013.

 

Click here for information on the City of Torrance Water Conservation Policies.

 

Click here to report excessive water usage.

 

PUBLIC NOTIFICATION: Click here for Public Notification about Monitoring Requirements Not Met for City of Torrance.

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SEWER DISCHARGE FEES

Sewer fees are charged to all customers who use the City sewer system.  Sewer fees are computed based on water usage measured in 100 cubic feet (ccf), which is also known as a billing unit (BU).  Sewer fees are adjusted on July 1st of each year based on the annual change in the Consumer Price Index (CPI).  The sewer fee is $.3342 per BU starting July 1, 2012. 

As an example:  If a customer uses 28 BU of water during the billing period, the sewer charge would be as follows:

28 BU x $.3342/BU = $9.36


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Free Low Flow ShowerHeads

TBD


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TORRANCE MUNICIPAL WATER

The Torrance Municipal Water Department (TMWD)
The Torrance Municipal Water Department (TMWD), a community-owned water utility and a founding member of the Metropolitan Water District (MWD), is dedicated to serving its customers in a cost-effective manner, with a reliable supply of high-quality water, essential to maintaining public health and safety, economic vitality, and community well-being.

1) Consumer Information


2) Contact Information

Water and Rubbish Billing:
Global Water is handling the City's water and rubbish billing. Listed below are the addresses and telephone numbers that you may send your payments and make inquiries. 



Customer Service Center 
1-855-354-5623 Toll Free
Mail Payments to: 
P.O. Box 51159 
Los Angeles, CA  90051-559

Local Payment Center:
Torrance City Hall
City Treasurer's Office
3031 Torrance Blvd.
Torrance CA  90503
During regular City Hall business hours.

View and pay your Torrance Water and/or Trash bill on-line through our billing company, Global Water, by clicking here.  You will need your account number.  Note that after signing up for e-bills, you will no longer get your bill through the mail.  Instead, you will get an e-mail reminder. 

Click here for Q. and A. information on our Customer Service (Global).

Low-Income Senior or Permanently Disabled Discounts
To qualify for a senior or handicapped rate, the applicant must be a minimum of 62 years of age or permanently disabled. In addition, your total household income should be no greater than $27,075 for the prior calendar year.  If you meet this criteria, please call the City's Finance Department at 1-310-618-5830 and they will mail you the appropriate forms.

For hydrant meters, please call the Customer Service Center at 1-855-354-5623.

Water Quality and Main Breaks: For water main breaks & water quality issues, call toll-free 1-855-354-5623.  For water main breaks and emergencies after business hours, call the Torrance Fire Department Dispatch at 310-781-7042.

For all other concerns and non-emergencies, call our 24-hour Customer Service Office toll-free at 1-855-354-5623.


3) Other Torrance Water Providers:


 

4)  Additional Sites: