The Torrance Municipal Water Department (TMWD)
The Torrance Municipal Water Department (TMWD), a community-owned water utility and a founding member of the Metropolitan Water District (MWD), is dedicated to serving its customers in a cost-effective manner, with a reliable supply of high-quality water, essential to maintaining public health and safety, economic vitality, and community well-being.
The City of Torrance Utilities Customer Service
Customer Service Center
1-855-354-5623 Toll Free
Mail Payments to:
City of Torrance Utilities
P.O. Box 845629
Los Angeles, CA 90084-5629
Local Payment Center:
Torrance City Hall
City Treasurer's Office
3031 Torrance Blvd.
Torrance CA 90503
During regular City Hall business hours.
Other Torrance Water Providers:
California Water Service
View and pay your City of Torrance Utilities water or trash bill online by clicking here
Torrance Water Operations
The Torrance Municipal Water Department serves approximately 105,000 residents and business customers covering 78 percent of the City. The Department is responsible for local water supply, the monitoring and maintenance of water quality, planning preventive and predicative maintenance, the operation and repair of the water system, distribution system, and interfacing with the State Health Department and other agencies regarding water quality matters.
- Delivers over 25,000 acre feet ( 8.1 billion gallons) of both potable (drinking water ) and recycled water supplies to residential, business and industrial customers in the City.
- Maintenance and repair of 320 miles of distribution pipelines, 2,700 fire hydrants, 7,500 valves and 26,500 service connections
- Provides responses to emergencies and water outages on a 7 day 24 hour basis
- Responsible for conducting approximately 7,500 water quality tests annually as part of a comprehensive water quality program
Low-Income Senior or Low-Income Permanently Disabled Discounts
To qualify for a senior or handicapped rate, the applicant must be a minimum of 62 years of age or permanently disabled. In addition, your total household income should be no greater than $29,700 for the prior calendar year. If you meet this criteria, please call the City's Finance Department at 1-310-618-5830 and they will mail you the appropriate forms.
For hydrant meters, please call the Customer Service Center at 1-855-354-5623.
Water Quality and Main Breaks: For water main breaks & water quality issues, call toll-free 1-855-354-5623. For water main breaks and emergencies after business hours, call the Torrance Fire Department Dispatch at 310-781-7042.
For all other concerns and non-emergencies, call our 24-hour Customer Service Office toll-free at 1-855-354-5623.
California's Drought and Water Conservation
California is in the midst of a fifth consecutive severe drought year, and snowpack in the key Sierra Nevada watershed was less than 5 percent of normal, an all-time low. Consequently on April 1, 2015, Gov. Jerry Brown issued an executive order mandating a statewide reduction in urban potable (drinking) water usage of 25 percent. In early May, the State Water Resources Control Board (SWRCF) issued formal regulations implementing this order, which applies only to potable water. Recycled water is not in short supply and is exempt from these requirements. Many of our parks use recycled supplies.The Governor's Executive Order focus on these main action areas:
- Save Water- Overall reduction urban potable water use of 25 percent
- Increase enforcement against water waste
- Streamline government response to drought and new water projects
- Invest in new technologies to mitigate future drought
Torrance Water Conversation Ordinance
In 2009, the Torrance City Council adopted a Water Conservation Ordinance (Ordinance 3717) to prohibit wasteful uses of water, place certain restrictions on water use and encourage sustained conservation. The Ordinance has four stages (Permanent Baseline Measured, Level 1, Level 2 and Level 3 Stages), which are enacted in response to the water supply conditions. On August 9, 2016, City Council approved deactivation of Level 2 water requirements due to the improved water supplies. While conditions have improved, it is imperative that residents continue to conserve water and practice water-wise tips.
The Conservation Ordinance applies to the entire City regardless of retail water supplier.
Base Level -Water Use Requirements and Regulations
- Calls for ongoing water conservation
- No outside watering between 10 a.m. to 4 p.m.
- Outdoor watering limited to 15 minutes per area or irrigation station
- Fix all leaks within 15 days
- No watering 48 hours after rain event
- Allows Torrance to adapt to changing water conditions
Permanent Requirements In Effect at all Times
- No excessive runoff from outdoor watering
- No washing of exterior surfaces
- No washing of vehicles with "open hose"
- All water features must have a re-circulating system
- Restaurants to use water conserving spray valves
- Restaurants to serve water only upon request
- Lodging business must provide option not to launder linens daily
Click here to report excessive water usage
Conservation Tips and Rebates
Conservation is the key - What we conserve today we preserve for tomorrow!
Over the past 20 years, the Southern California region has invested more than $12 billion in water storage, reliability and conservation programs to ensure sustainability of our water resources, such Diamond Valley Reservoir, located in Hemet, which doubled regional water storage reserves. For more information on the California Drought please visit CaliforniaDrought.org
Since 2000, our capita use has been reduced by about 30 percent due to the conservation efforts of our customers. We are confident that with your continued cooperation we will continue to conserve water. The City is also diversifying its water supply to meet needs of our residents. Torrance is developing several new sources of local supplies including the development of new groundwater wells in north Torrance and expansion of a groundwater desalination plant to remove salts from brackish water and provide 20 percent of our potable requirements. In addition, the recycled water system which is used for non-potable industrial and landscape purposes is in the process being expanded. Together these projects will reduce our dependence on imported water supplies by 50 percent and will help drought-proof the community and lower long-term water costs.
The City has implemented a variety of conservation efforts to reduce its water use. Almost all toilets and urinals in City-owned facilities were replaced with water-efficient models. In addition, all City parks were recently retrofitted with "smart irrigation controllers" to minimize watering requirements. Currently aerators are being installed on all faucets to further reduce water use.
California Friendly Landscape Training Classes
Take advantage of the many conservation rebate programs and water-efficient landscape classes offered by the City and our partnering agencies.
For More Information visit SoCalWaterSmart.com
- Premium High Efficiency Toilets
- Applies to toilets with using 1.1 gallons per flush of less. $40 per Device
- High Efficiency Clothes Washers
- Applies to clothes washers with a water factor 3.7 or less. $85/Device
- Rain Barrels
- Rain Barrels must hold a minimum of 50 gallons and placed to effectively capture water. $75/Device
- Cisterns must hold a minimum of 200 gallons and placed to effectively capture rain water. $300/Device
- Rotating Nozzles
- Multi-trajectory, rotating streams apply water more slowly and uniformly to your landscape, encouraging healthy plant growth. Properly direct water flow and use 20% less water than conventional spray heads. $2/Device (once per address)
- Weather Based Irrigation Controllers
- A smart controller will automatically reduce the watering times as the weather gets cooler and less water is needed. $80/Controller for Less than 1 Acre of Landscape & $35/Station for More than 1 Acre of Landscape
- Soil Moisture Sensors
- SoCal Water$mart eligible soil moisture sensor systems (SMSS) must include a sensor and a calibrator (these are typically packaged together in the same device) and an irrigation controller. $80 per Device for Less than 1 Acres of Landscape or $35/Station for More than 1 acre of Landscape
- Turf Replacement (must receive approval prior to starting work)
- NOTE: THIS PROGRAM IS SUSPENDED UNTIL FURTHER NOTICE. Click SoCalWaterSmart for more information and information on a waiting list.
- Your lawn accounts for 40 to 50 percent of your water use; conserve water and lower your water bill by replacing your turf grass. Click here for flyer.
SEWER DISCHARGE FEES
Sewer fees are charged to all customers who use the City sewer system. Sewer fees are computed based on water usage measured in 100 cubic feet (ccf), which is also known as a billing unit (BU). Sewer fees are adjusted on July 1st of each year based on the annual change in the Consumer Price Index (CPI). The sewer fee is $.3342 per BU starting July 1, 2012.
As an example: If a customer uses 28 BU of water during the billing period, the sewer charge would be as follows:
28 BU x $.3342/BU = $9.36
TORRANCE MUNICIPAL WATER