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City of Torrance
Class Code: 5100

Class Designation: Civil Service

October 2009 (Revised)

Representation Unit: Torrance Municipal Employees
(AFSCME Local 1117) 

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Relief Bus Operator
 
Definition
Under general supervision, safely operates a motor coach on an assigned route ad schedule; collects and accounts for fares; performs daily bus safety inspection; greets and provides direction and other information to customers; and performs other related work as required.

Distinguishing Characteristics

Distinguished from Bus Operators in that incumbents work a minimum of 20 hours per week but shall work no more than 35 hours per week.  At this level, incumbents work with minimal instruction or assistance; work requires incumbents to exercise sound judgement in selecting appropriate guidelines to follow; significant deviations require prior approval.
Lateral-entry Relief Bus Operator (RBO) is distinguished from entry-level RBO in that the Lateral-entry RBO is required to have successfully completed the Apprentice Relief Bus Operator training program within the last 90 days as certified by the Transit Department and possesses the required certification and licenses and a minimum of 3 months of successful performance as an Apprentice Relief Bus Operator.

Supervision Exercised/Received

Supervision is received from the Transit Operations Supervisor, Senior Business Manager, or Transit Operations Manager.  Relief Bus Operators may receive instruction and direction from a Transit Dispatcher.

Examples of Essential Duties

The following duties represent the principal job duties however; they are not all-inclusive.
  • Performs a complete pre-trip inspection of bus, safety checks equipment, and informs dispatch when adjustments or repairs are necessary, in accordance with Department of Motor Vehicle regulations;
  • Collects and counts fares, issues transfer tickets, and transports passengers on public transit buses;
  • Maintains schedule adherence for pull-out time and en-route service;
  • Drives with due regard to safety and comfort of passengers;
  • Provides schedule, route and fare information to passengers seeking assistance concerning the Torrance Transit System and connecting lines in the Los Angeles Metropolitan area; notifies Dispatch to obtain additional information as needed;
  • Operates wheelchair lift and assists disabled passengers in boarding, securing, riding, and alighting in a safe manner;
  • Receives and transmits two-way radio messages involving accidents, incidents, emergencies, criminal activities, or other authorized Agency business utilizing judgment and discretion to ensure patron and individual safety;
  • Reports hazardous or dangerous conditions along bus route and at passenger loading zones, including such hazards as unusual traffic, road conditions, obstructions, construction and criminal activity;
  • Writes reports an completes forms as required, may prepare detailed written reports concerning accidents incidents, breakdowns and mechanical defects;
  • Adheres to safety rules, regulations, policies and procedures to ensure the well being of Torrance Transit customers and employees;
  • Complies with all City and departmental work rules, policies and procedures.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties:
  • Performs other related duties.
  • Qualification Guidelines

    Knowledge of
  • Safety principles and regulations applicable to bus operations including the California Vehicle Code and other local traffic regulations;
  • Customer service practices including courtesy to passengers, sensitivity to passengers with disabilities, stop announcement, responding to questions and providing information and direction to customers;
  • Proper bus safety and maintenance inspection procedures;
  • Two-way radio procedures and codes.
  • Ability to
  • Operate a passenger bus safely and effectively in accordance with the California Vehicle Code and local traffic regulations;
  • Read maps;
  • Arrive on-time and work independently with minimal supervision;
  • Communicate politely and cooperatively with passengers and members of the public.  Exercise tact and sound judgement when resolving operational and passenger problems;
  • Establish and maintain effective working relationships with co-workers, other City employees, and employees of other transit agencies;
  • Exercise sound judgment in stressful situations;
  • Understand and follow detailed oral and written instructions;
  • Interpret and successfully maneuver traffic pattern flows and potential road hazards;
  • Inspect a bus for safe operation;
  • Identify and report equipment malfunctions and safety hazards;
  • Collect and count fares, issue transfer tickets an transport passengers on public transit buses;
  • Speak, read and write basic English;
  • Operate a two-way radio;
  • Maintain basic records, complete reports and perform basic arithmetic computations;
  • Adhere to all City and departmental rules, polices and procedures.
  • License or Certificate

    Possess and maintain a current California Class A or B Driver's License with a Passenger (P) endorsement and air brakes.  Current VTT (Verification of Transit Training), SPAB (School Activity Bus Certificate), or School Bus Driver's Certificate is desirable.

    Education and Experience

    Any combination of education and experience that would have provided the knowledge and skills required is qualifying.  A typical way to obtain the knowledge and skills would be:
    Minimum six (6) months of driving with a Class A or B license with Passenger endorsement; at least 21 years of age and a satisfactory driving record for the past three years.
    Education and Experience - Lateral Entry:
    Completion of the City of Torrance Transit Department, Apprentice Relief Bus Operator Training program and completion of a minimum of 3 months of successful performance as an Apprentice Relief Bus Operator.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions:
    A current DMV H-6 record showing a ten-year driving history and no points within the last three (3) years is required at time of application.
    Work is performed indoors (i.e. in the bus) but regularly outside in seasonal climate and weather conditions.  Drives for a prolonged period of time with limited rest breaks.  Heavy city traffic conditions are encountered on a daily basis.  Follows a schedule.  Noise from traffic and a two-way radio, slippery surfaces and dust are situations regularly encountered.  Physical demands include driving, walking, constant arm movements and sitting for long periods of time.
    These positions are considered safety sensitive and subject to drug and alcohol testing, including random testing, under Federal Transportation Administration (FTA) drug and alcohol regulations.
    Position requires availability to work various shifts on weekdays, weekends, evenings, and holidays.

    Career Ladder Information

    Experience gained in this classification may serve to meet the minimum requirements for promotion to Bus Operator.