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City of Torrance
Class Code: 5105
Class Designation: Non-Civil Service/At-Will
Representation Unit: Torrance Municipal Employees
(AFSCME Local 1117)
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Apprentice Relief Bus Operator/Trainee
Under close supervision, Trainees participate in a formal classroom and Bus Operator training program and are expected to successfully complete the training program to become Apprentice Relief Bus Operators within three months of hire. Apprentice Relief Bus Operators are expected to successfully obtain necessary licenses and certificates to qualify for the Relief Bus Operator classification.
Supervision is received from the Transit Operations Supervisor, Senior Business Manager, or Transit Operations Manager. Apprentice Relief Bus Operators/Trainees may receive instruction and direction from a Lead Bus Operator or Bus Operator.Training Program
Incumbents participate in a formal training program to learn techniques and safety procedures for operation of a bus. Training includes but is not limited to:
Pre-trip vehicle inspection including inspecting or testing the following: brakes, windshield wipers engine, tires and tire pressure, and overall functioning of the vehicle to ensure safe operation of the bus and in accordance with Department of Motor Vehicle regulations;
Defensive driving techniques;
Vehicle code regulations for motor coach carrier and departmental rules and regulations;
Observance of traffic laws and appropriate safety rules and regulations;
Customer service practices including courtesy to passengers, sensitivity to passengers with disabilities, announcements, responding to questions and providing information and direction to customers;
Operation of wheelchair lift equipment;
Fare collection, fare box reading and recording, transfer issuing, and coach inspection for lost articles;
Preparation of reports including detailed incident reports, accident reports, forms and witness card completion;
Operation of a two-way radio.
Upon completion of the training program, Apprentice Relief Bus Operators are expected to perform the following within three months of hire:
Performs a complete pre-trip inspection of bus, safety checks equipment, and informs dispatch when adjustments or repairs are necessary;
Collects and counts fares, issues transfer tickets, and transports passenger on public transit buses;
Maintains schedule adherence for pull-out time and en-route service;
Drives with due regard to safety and comfort of passengers;
Provides schedule, route and fare information to passengers seeking assistance concerning the Torrance Transit System and connecting lines in the Los Angeles Metropolitan area; notifies Dispatch to obtain additional information as needed;
Operates wheelchair lift and assists disabled passengers in boarding, securing, riding and alighting in a safe manner;
Receives and transmits two-way radio messages involving accidents, emergencies, criminal activities, or other authorized Agency business by using judgment and discretion to ensure patron and individual safety;
Reports hazardous or dangerous conditions along bus route and at passenger loading zones, including such hazards as unusual traffic, road conditions, obstructions, construction and criminal activity;
Writes reports and completes forms as required, may prepare detailed written reports concerning accidents, incidents, breakdowns and mechanical defects;
Adheres to safety rules, regulations, policies and procedures to ensure the well being of Torrance Transit customers and employees;
Responsible for complying with all City and departmental work rules, policies ad procedures.
Knowledge and Abilities
Driver safety rules and regulations including the California Vehicle Code and other local traffic regulations;
Customer service techniques and practices;
Learn to operate a passenger bus safely and effectively in accordance with the California Vehicle Code and local traffic regulations;
Respond to inquiries from the public in a courteous and tactful manner;
Inspect the bus for safe operation;
Communicate politely and cooperatively with passengers and members of the public. Exercise tact and judgment when resolving operational and passenger problems;
Communicate using a two-way radio;
Read, write and communicate in English;
Adhere to all City and departmental rules, policies and procedures.
License or Certificate
Valid Class C License for at least 5 years.Education and Experience
Any Combination of education and experience that would have provided the knowledge and skills required is qualifying. A typical way to obtain the knowledge and skills would be:
Apprentice Relief Bus Operator Trainee:
At least 6 months of customer service or work requiring contact with the public and at least 21 years of age.
Apprentice Relief Bus Operator:
Three (3) months of successful performance as an Apprentice Relief Bus Operator Trainee.
Performance of the essential duties of this position includes the following physical demands and/or working conditions:
A current DMV H-6 record showing a five (5) year driving history and no points with the last three (3) years is required at time of application.
Work is performed indoors (i.e. on the bus) but regularly outside seasonal climate and weather conditions. Drives for prolonged periods of time with limited rest periods. Heavy City traffic conditions are encountered on a regular basis. Follows a schedule. Noise from traffic and a two-way radio, slippery surfaces and dust are situations often encountered. Physical demands include driving, walking, constant arm and leg movements, and sitting for long periods of time.
These positions are considered safety sensitive and subject to drug and alcohol testing, including random testing, under Federal Transportation Administration (FTA) drug and alcohol regulations.
Position requires availability to work various shifts on weekdays, weekends, evenings and holidays.
Career Ladder Information
Experience gained in this classification may serve to meet the minimum requirements for promotion to Relief Bus Operator with appropriate certification and licensure.