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City of Torrance
Class Code: 9029

Class Designation: Civil Service

December 2005
(Revised)

Representation Unit: Executive and Management Employees

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Community Services Director

Definition

Under general administrative direction, plans, organizes, directs, and integrates departmental functions which include: cultural and recreation activities and programs; operation and maintenance of parks and recreational facilities; and the operation of the municipal library system. Represents the Department to City management, the City Council and the community; and performs related work as required.

Distinguishing Characteristics

The Community Services Director is directly responsible to the City Manager for the performance of duties. Distinguished from division managers in that the incumbent is responsible for managing the entire department rather than a specific division or section.  Work is accomplished within a broad framework, with sole authority and responsibility for a broad service area. Discretion is involved in applying goal and policy statements and in resolving complex organizational and technological problems.

Supervision Exercised/Received

Receives general administrative direction from the City Manager; exercises direct supervision over division managers, professional and supervisory positions and office support personnel.

Examples of Essential Duties

The following duties represent the principal job duties; however, they are not all inclusive.
  • Manages and directs the development, implementation, and evaluation of plans, policies, and procedures to achieve annual goals, objectives, and work standards.
  • With managers, develops, implements, and monitors long-term plans, goals, and objectives focused on achieving the City's mission and City Council's priorities.
  • Directs, plans, and organizes, through subordinate staff, the operation and maintenance of parks and recreational facilities.
  • Directs, plans, and organizes, through subordinate staff programs designed to ensure that cultural, recreational and community programs meet the needs and interests of the Community.
  • Oversees the development and management of public relations and outreach programs to stimulate community participation in cultural, recreational and library programs and services.
  • Coordinates the development of fund-raising and corporate support programs; coordinates with non-profit foundations to coordinate fund-raising projects and special events.
  • Plans, organizes, directs, and evaluates the performance of managers and their assigned staff as well as coaches for improvement and development.
  • Establishes performance requirements and personal development goals; takes disciplinary action to address performance deficiencies.
  • Provides leadership and works with managers to develop and retain highly competent and customer service oriented staff through selection, compensation, training, and management practices which support the City's mission and values.
  • Directs the development of and monitors performance against the annual department budget.
  • Represents the department in employee relations matters, including the meet and confer process and grievance proceedings.
  • Monitors relevant industry developments, evaluates their impact on City operations, and implements policy and procedure improvements.
  • Advises the City Council, City Manager, and others on departmental issues.
  • Attends various City Council, Commission, City staff and community meetings as required.
  • Participates on external committees, boards, and task forces as appropriate.
  • Examples of Other Duties

    The following duties represent duties that are generally performed by this position, but are not considered to be principal job duties:
  • Conducts and attends meetings as required.
  • Attends and participates in professional group meetings.
  • Responds to citizen inquiries and resolves difficult and sensitive complaints.
  • Performs related duties as required.
  • Minimum Qualification Guidelines

    Knowledge of

  • Principles and practices of public administration, including purchasing, preparation and administration of departmental budget.
  • Requirements of cultural, recreational or community service programs and facilities for various age and social groups within the community.
  • Principles of landscape and design of public parks and facilities used for recreation.
  • Methods and techniques to effectively promote community participation in City sponsored activities.
  • Library programs appropriate for all segments of the community.
  • Management and supervisory principles and practices.
  • High quality customer service methodology and principles.
  • Employee relations, including the meet and confer process, grievance procedures, and contract interpretation and administration.
  • Hazards and generally accepted safety standards in the operation and maintenance of parks.
  • City ordinances and administrative rules and regulations affecting departmental operations and personnel matters.
  • Applicable Federal, State and local regulations.
  • General City operations.
  • Ability to

  • Plan, organize, assign, coordinate and manage the activities of professional and support staff and outside contractors.
  • Develop, implement and administer goals, objectives and practices for cultural and recreation activities and programs, operation and maintenance of parks and recreational facilities and the services of the municipal library system.
  • Manage available resources to meet service levels and changing public demands.
  • Develop community support for cultural, recreational, community and library programs and services.
  • Analyze complex issues and identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
  • Develop and administer a large departmental budget.
  • Develop, understand, interpret laws and execute rules, regulations, policies and procedures.
  • Interpret and apply Memorandums of Understanding, City ordinances, and administrative rules and regulations affecting departmental operations and personnel matters.
  • Present proposals and recommendations clearly and logically in public meetings.
  • Communicate effectively orally and in writing.
  • Present proposals and recommendations clearly and logically in public meetings.
  • Develop and evaluate management practices and procedures.
  • Exercise sound, expert, independent judgment within general policy guidelines.
  • Establish and maintain effective working relationships with the City Council, officials, other department heads, staff, private and community organizations, and others encountered in the course of work.
  • License or Certificate

    Possession of an appropriate valid California driver's license.

    Education and Experience

    Any combination of education and experience that provides the required knowledge and skills is qualifying.  A typical way to obtain the necessary knowledge and abilities is:

    Bachelor's degree from a college or university in public or business administration or a related field; and seven (7) years of progressively responsible experience managing or administering cultural, recreational or library programs, services and projects; or managing or administering the maintenance and/or construction of City parks landscaped areas, park equipment and facilities; or managing or administering a major library division.
     
    Master's degree in Public or Business Administration or a related field is desirable.

    Special Requirements

    Performance of the essential duties of this position includes the following physical demands and/or working conditions:
    Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area of the office to another; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as computers and calculators. Tasks require sounds and visual perception and discrimination, as well as oral communications ability. Tasks are regularly performed without exposure to adverse environmental conditions.